Eddie Bauer LLC

Katrina B 

on BBB

5 years ago

Bought a jacket online with expected delivery in 5-7 days. After 7 days received an email saying order was processed. 5 days later received an email to say item is backordered with a ship date of 1 week later. I called their customer service to have my order cancelled. They said I didn't have to wait much longer, but I told them I wanted it cancelled because I would no longer be at the delivery location 3 weeks later (after my original promised delivery date). Was told my item was cancelled. 1 week later I am charged and rec... read more

James L 

on BBB

5 years ago

Ordered 2 items. The first item shipped right away but the second was placed on back order and would ship later. I was charged 17.99 to ship the first item. I bought the shirts on a coupon for 50% off. I saved $20 by doing this, however getting charged 17.99 two times would negate the savings. I called 3 times and nobody there seemed to understand my problem or were willing to listen. When I finally spoke to a manager he seemed like he was just saying anything to get me off the phone. He told me my order was cancelled. Yet t... read more

Asha B 

on BBB

5 years ago

Eddie Bauer used to have excellent and efficient customer service, and prior to this year, I never had any issues with their return process or customer service. However, after a very unprofessional and careless error on their part, I thought I should leave review for current and future customers. BE SURE TO DOUBLE VERIFY ALL CORRESPONDENCE WITH THIS COMPANY. On October 10, 2019, I had contacted Eddie Bauer's return department by phone and requested a return label for an order that I had purchased in November 2018. I told the... read more

Kim H 

on BBB

5 years ago

If I could give this negative stars I would! On October 3, 2019 I was attempting to make an online purchase with a code for 50% off clearance merchandise (FALL50). When It came time to check out the code was only applying 30% off my order instead of the 50%. I called customer service and was on the telephone for 55 minutes with an agent who clearly did not know what she was doing. It really is simple math at half off. Finally, after I asked to speak with a supervisor then the customer service agent finished my order. However... read more

REWARDS FOR WHAT!? 

on BBB

5 years ago

Something has gone horribly wrong with this company. There must have been some recent changes since July to customer service and billing. I placed an order in July with no problem whatsoever. I placed an order in September and have still not received my three items. When I call / email / chat customer service (in South East Asia), I am told to be a little more patient to allow my order to arrive! Also, that the order (replaced twice - once with a supervisor) and supposedly two day shipped, has not been "pushed through" due t... read more

Cynthia V 

on BBB

5 years ago

I thought that Eddie Bauer (EB) was a top rate company before I placed a recent order with them. I had placed my very first order with EB for 7 coats in various styles, colors and sizes. Since I was not sure how their plus sizing worked, I thought it best to order several for comparison. Unfortunately plus sizes are only available online. I ended up returning all 7 (still waiting for return delivery confirmation so I'm hoping the refund will go smoothly) and promptly ordered 2 additional coats for express 2-day delivery sinc... read more

Luana 

on BBB

5 years ago

This used to be a good company. I don't know what happened. My most recent order was shipped to a wrong address. I called 4 days ago, trying to get them to reship the order to a correct address. The first time I called, I heard a lot of noise, nobody answered, and they hung up. The second time I called, someone answered. That person had trouble understanding what was needed, put me on hold for 15 minutes, then claimed he couldn't hear me speaking and hung up. I then tried sending messages by email to their Customer Service c... read more

Broliath 

on BBB

5 years ago

Eddie Bauer recently (and discreetly) got rid of their lifetime guarantee. I used the Wayback Machine to narrow it down to sometime between March 27, 2019 and May 30, 2019. That explains why I haven't received refunds on certain items, the last few months, even though I bought my items when the guarantee was still in effect. You can no longer find this on their site... "Eddie was one of the first retailers to offer an unconditional guarantee in writing-he was that confident and committed to the quality of his products. And a... read more

Tamara 

on BBB

5 years ago

TERRIBLE customer service and TERRIBLE management. Ordered 3 items, received one of the three, plus something I did not even order. The invoice listed the 3 items that I originally ordered, as if they were all in the bag. I spent at least an hour on the phone, on hold most of the time, had to talk to 3 different cust. service people. They then told me that two of the items I ordered and was charged for were out of stock when I ordered them, and that is why I did not receive them (although they accepted my online order, they ... read more