Eddie Bauer LLC

Olivia M 

on BBB

5 years ago

Let me start out by saying that the level of incompetence I am about to detail is, by far, the worst Customer Service experience I have ever had in my life. This complicated and convoluted circus of a story is going to take a minute to explain, but I'll detail the events in chronological order to the best of my abilities for the sake of clarity. Friday, 11/08: I place an online order for a coat. The order goes through. I get an order number (#********) for my coat, for which I have paid extra for expedited shipping, and am e... read more

Adina C 

on BBB

5 years ago

Horrible service at Eddie Bauer. Customer service like this is why more people shop with ******. I sent a return at the end of November and have never received a refund. I called 9 days ago to inquire and after much persistence was told that she spoke to the "email department" and they had in fact received my package and the refund would be in 5-7 business days. Still no refund today so I called and was told the package was not received and there was no note of my previous call like there should be. Still no idea where the p... read more

Avriel K 

on BBB

5 years ago

Had a nightmare experience starting with a large Christmas order of clothes for my 5 grandsons on November 11, 2019. Couldn’t get website to work, so I called in an order of 25 items. My card was charged, I was given an order number and was told their systems were down, but I would be sent a confirm email. When none arrived after a couple of days I called in again. This was repeated a couple of times and I was reassured the order was showing up on my account. I eventually received an email saying the order had shipped via Fe... read more

Bee N 

on BBB

5 years ago

They still make some decent clothes, but they have moved ALL customer support overseas, and that has greatly hurt them. I used to be able to call and speak with a KNOWLEDGABLE REPRESENTATIVE in the UNITED STATES who actually worked for them and was able to give me actual sizing on individual garments. Then they changed that a few years ago to a special department that had to call you; they could no longer transfer you to that department. But often the regular customer service people could give information on garment sizing. ... read more

CO S 

on BBB

5 years ago

Nothing short of a HORRENDOUS on-line experience. Everything stated in these reviews is absolute truth! Inaccurate website product availability, No product available notifications, long ship times (placed order 12/7 only to get some items on 12/20) false claims by customer service items that were unavailable would be canceled but shipped anyway; calling The Philippines for sub par scripted service to Re-order only to get the WRONG items...the list goes on. Thank goodness I went in person to the store to get these what should... read more

Trish C 

on BBB

5 years ago

I ordered a jacket in a size small and they send my a size x-small. I did the live chat and got down to number 1 and then it disconnected. I could not find the 800 number to call the customer service, so I called a store and asked them for the number and they gave me the number. I called the 800 number and told them that they send me the wrong size and I was told that I needed to do the order again so that they could send the correct size and I refused to do that because was their mistake and they would not live up to their ... read more

Trish C 

on BBB

5 years ago

I ordered a Jacket in the size small and they send me a size X-Small. Did live chat and got to number 1 and it disconnected. Called a store to get a phone number and the store gave me the 800 number. I called the 800 number and told them that they send me the wrong size and the customer service told me to do the order over again. I told the customer service that I am not doing that because you guys send the wrong size and that you need to fix the problem. After that I was told that they will send the correct size and that I ... read more

ray p 

on BBB

5 years ago

order canceled and bought somewhere else, they still sent backup order. and charged me for it.never again will buy from them.. 

Austin B 

on BBB

5 years ago

My credit card was charged multiple times for a single transaction. Later when fixing my order, I was told that the item I had purchased was sold out. Communication was very poor and I am deeply unsatisfied.