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Eddie Bauer LLC
- Clothing Rental
- Bellevue, WA
About this business
Established in 1920, Eddie Bauer is a specialty retailer that sells casual sportswear and accessories. The company s products are available at more than 350 stores throughout the United States and Canada. Its stores provide a variety of jeans, sweaters, T-shirts, sweatshirts, pants, shorts and sleepwear for men. The company s stores offer a range of jackets, blazers, tank tops, shirts, capris, shorts, dresses, skirts and swimwear for women. Its stores also provide shoes, boots and sandals in various sizes and designs. The co... read more
Location details
10401 NE 8th St Ste 500, Bellevue, WA, 98004, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I placed a first time order with EB and the Item was way too large for me. Yes Customer service support is hard to get to. I finally found a rep who assured me it Would go back with no additional shipping charges. That was sent back on 2-13-20. I was told I would get an email with status Of receipt of return within 7-10 days. That Never happened. I emailed several times With details and only received a canned Response not specific to my concerns. It’s been frustrating. I have since put in a dispute with my credit card compan... read more
I have been due a refund since the end of February for a return. As of today, April 23, 2020, I still have not received my refund. There is no way to contact anyone either - I have sent emails, all of which went unanswered. The message on their customer service phone line says they aren't assisting with returns except through chat and email, but their chat service is down every time I check.
Ordered a rain coat. Was a size too small so sent it back for a replacement larger size. Didn't hear anything for a month and a half (in the middle of rainy season) and when I reached out, they said we are processing your return. Officially 3 months later, no replacement coat and no reimbursement. I've followed up several times with just auto-responses. Totally lame. Will never order from them again! Purchase at your own risk.
Impossible to get through to customer service in order to make a return. They have a message when you call 1-800 and it won’t put you through to anyone and disconnects you in the end. I received paperwork in my order and I had a mistype in their email address and also a typo in their Canadian phone number for returns. I still haven’t been able to get in touch with them after trying for 10 days
World's WORST Customer Service - although the products are of good quality, the processing time is terrible, and if there's an issue - exchange, return, refund - good luck it's a miserable, frustrating experience. it took me months and months to sort out an exchange. Customer Service NEVER responded to emails and I couldn't get through on the telephone. By the time it was sorted, skiing season was over! I don't feel the need to repeat that torture when there are other options. I would give them ZERO stars if that were possib... read more
Bought online twice and received both jackets in a timely manner. One jacket was way too large so I needed to return it before the smaller jacket arrive. I have been on hold for upwards of 2 hours three times now. These calls just dropped the call and advised me that the number is not valid ?! This response after listening to Eddie Bauer pitch that I was in line to be the 21st caller- so don’t hang up ! It was hung up on ME . The fourth time I waited 1 hour and 45 minutes and finally was answered by a man with a thick accent... read more
I agree with what others are saying here. I 've been a customer for many years, but no more. I just realized that a return I'd sent on 2/25/20 had not been credited as of today 4/6/20. I chatted with customer service who said my return was received but not processed after 6 weeks! She finally did a manual refund, and I'm supposed to actually get it in 7-10 days. I wonder if they'd had ever done it if I hadn't noticed. Incredible. Their service is awful, and they have no respect for their customers. Too bad. Meanwhile, ** ***... read more
I am a third generation Eddie Bauer enthusiast but it will end here. Poor and misleading customer service interactions the first three times. They tried to blame it on the carrier. Do yourself a favor and buy from Orvis or Filson instead. When they did away with the Sport Shop for all intents and purposes I should have known they were no longer concerned with “what would Eddie do?” Sorry Grandpa but your Eddie Bauer gear collection ends with me.
There needs to be a way to give zero stars!! I've been mistakenly charged for a purchase ! I got all the way through the ordering process, including payment, NO order # or confirmation after hitting submit, it's on my PayPal now!! What??? Something fishy is going on.. Eddie Bauer, if you are listening, you might want to consider cutting your losses and selling to a company that cares about their customers. I've been a loyal EB fan for about 15 years. Something has changed with your company and it's not good. Examples are: Cl... read more
Frequently asked questions about Eddie Bauer LLC
How is Eddie Bauer LLC rated?
Eddie Bauer LLC has a 3.1 star rating with 367 reviews.
When is Eddie Bauer LLC open?
Eddie Bauer LLC is closed now. It will open tomorrow at 9:00 a.m.
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