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Eddie Bauer LLC
- Clothing Rental
- Bellevue, WA
About this business
Established in 1920, Eddie Bauer is a specialty retailer that sells casual sportswear and accessories. The company s products are available at more than 350 stores throughout the United States and Canada. Its stores provide a variety of jeans, sweaters, T-shirts, sweatshirts, pants, shorts and sleepwear for men. The company s stores offer a range of jackets, blazers, tank tops, shirts, capris, shorts, dresses, skirts and swimwear for women. Its stores also provide shoes, boots and sandals in various sizes and designs. The co... read more
Location details
10401 NE 8th St Ste 500, Bellevue, WA, 98004, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Charged my credit card double when confirmation page of order verified half that amount in the order. Never received items. I am unable, after multiple emails and messages, to contact them. Have had to report to my credit card company as fraudulent. Likely will not ever get my $130 back.
I have tried to get reimbursement for a zipper repair I had to do to a particular jacket that I was told had issues. Customer service wants to give me an Eddie Bauer gift card--I said no. I paid cash, I want cash. I have called customer service and have written customer service with no satisfaction. I am writing to the CEO today. Not sure that will help but it helps to vent my frustration over a simple matter of $50.
Placed order June 26, 2020 and never received it as of August 5, 2020. Check with customer service every week and am told order is in process and I can return it when it ships. It is not going to ship. After reading these reviews I realize that if I ever receive it that my credit card will not be credited when I do the return. They absolutely refuse to cancel the order. This is just not good customer service and I am wondering if there is some sort of scam going on? Luckily I used paypal so have some options if I ever see th... read more
After buying from Eddie Bauer for many years I without any problems I finally had to return 2 pairs of pants that did not fit properly. I received permission to return the items and followed their instructions. It cost me $22 for return shipping but I didn't complain. It's now been neatly 3 months since the company has received the items and I still cannot get a refund or reply as to when I will get the refund. It's a shame that a company such as this only loves a customer when they are purchasing and just the opposite when ... read more
I have had 4 on line chats for a RETURN LABEL for inside Canada and no proper return label sent only in America...hung on 3 times now when you and 3 emails who have not sent the Canada Return label...now shipping at my own expense....terrible
Horrible! Have waited almost two months for my order from May. Said would be delivered by 7/9. No tracking info appeared so I sent numerous emails, calls-extremely poor customer service and poor response. Now tried to order pants on their site-get error message and no cart available?!? I'm done wasting my time!
I have been trying through multiple emails and phone calls to get a refund for a pair of pants I returned, that was received by their office on May 1. They refused to credit my credit card. They said they would send me a gift card. When I asked for a cash return they said they would credit my PayPal account. This was not done. Now they say they will send a gift card that will take 7-10 business days or a cheque that will take 30 days. In my experience other companies usually credit back to the credit card or source of purcha... read more
From reading all the complaints it sounds like I am not the only one with this problem. I returned clothes end of April and got an email confirming it was received and they would be "refunding the method of payment". Well, still no refund on my card so I emailed. Ridiculous answers about covid and how they cannot process a refund to my card because people are working from home. They claim they issued a gift card. I have received no gift card nor do I want a gift card. I have been a loyal customer for years and they have lost... read more
Spend your money elsewhere. I ordered a raincoat for a Christmas gift in November 2019, which arrived in time for gifting but did not fit. Returned in January. Did not receive word that my return had been processed until 5/8/20. Still waiting for a replacement 6/29/20. Needless to say, the raincoat my daughter wanted to deal with the rainy season is now completely pointless, and she has moved from the address I gave them. I thought Eddie Bauer was a trustworthy brand, boy was I wrong. 100 years in business....probably some o... read more
Frequently asked questions about Eddie Bauer LLC
How is Eddie Bauer LLC rated?
Eddie Bauer LLC has a 3.1 star rating with 367 reviews.
When is Eddie Bauer LLC open?
Eddie Bauer LLC is closed now. It will open tomorrow at 9:00 a.m.
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