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Eddie Bauer LLC
- Clothing Rental
- Bellevue, WA
About this business
Established in 1920, Eddie Bauer is a specialty retailer that sells casual sportswear and accessories. The company s products are available at more than 350 stores throughout the United States and Canada. Its stores provide a variety of jeans, sweaters, T-shirts, sweatshirts, pants, shorts and sleepwear for men. The company s stores offer a range of jackets, blazers, tank tops, shirts, capris, shorts, dresses, skirts and swimwear for women. Its stores also provide shoes, boots and sandals in various sizes and designs. The co... read more
Location details
10401 NE 8th St Ste 500, Bellevue, WA, 98004, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I give them negative 2 stars! DO NOT ORDER ONLINE FROM Eddie Bauer! I got jeans that had strings hanging off them. I returned them by mailing them in at the end of April. They processed the return May 18 and I STILL DO NOT HAVE THE MONEY BACK ON MY CARD! I tried the live chat- the person helping was terrible and did not help me. I could not get to a real person to talk with based on how their phone messaging system is set up. It is now over 2months later from when I returned and I still do not have it credited back to my acc... read more
Returned boots first of April, refund came end of JUNE. Multiple emails to Eddie Bauer with the standard "copy and paste" reply. No chat available. Phone is not answered. My three fractured bones healed faster than Eddie Bauer!!!!!!!
I placed an order with Eddie Bauer for 3 items on 6/09/2020. I received 1 item on 6/12/2020 and they put the status of the other 2 items as delivered in separate packages on 6/12/2020. I have called them multiple times where I get put on hold for 30+ minutes and then hung up on. I did the online chat where I sit in the queue from 70+ ahead of me and when I finally get to #1 it comes back as "Sorry there are no agents to help you." (This has happened 8x in the last week. I have also sent them emails where it sends me a canned... read more
If I could leave less than one star it still wouldn't be a low enough rating. This company has the absolute worst customer service I have ever encountered.
Would give 0 stars if I could. Ordered 2 separate online purchases in April and May, both unsatisfactory quality. Still waiting for my refund on both. Won't be giving them any business in future. Pathetic.
I ordered over $250 worth of goods online and when it came everything was too big. I contacted Eddie Bauer to get a return label and was told the label would come in my email in 24-48 hours. Nothing came, so I contacted them again, and again, nothing. I called a 3rd time and was told that the reason for the delay was that the request for the return label had been sent to Fed Ex, the shipper, but that "Fed Ex didn't approve the return label". I asked why in the world would Fed Ex do that? They said they would request another ... read more
Three weeks ago I tried to buy a T-shirt at Eddie Bauer online after receiving an email from them about a sale. During the course of the transaction their site froze up. By the time it processed I received an email saying I had bought the shirt three times. I sent them an email saying to not ship for three shirts Because the website has frozen up. The next day I received a form email saying that they are very busy due to Covid, but that any problems would be dealt with as returns and they would get in touch with me shortly. ... read more
I ordered a duffle bag in mid February, it was too big so I sent it back and purchased the smaller option. The item was shipped back within a week after receiving it, but after weeks of waiting I never heard anything about eddie Bauer receiving the item. I called multiple times and each time was told they had received the item but it was still being processed, and I should see my refund soon. It’s mid May now and I still have yet to get a refund. With the pandemic there is no phone customer service, so I emailed at least six... read more
I ordered several items in mid-February, 2020, and returned them on March 3, 2020, requesting that they put the refund back on my credit card. I heard nothing until April 28, on which date I received an e-mail acknowledging the return and giving me an "E-Gift Card" in an amount about $20.00 less than the amount of the return. I e-mailed their so-called "Customer Service" department immediately, asking that they cancel the E-Gift Card and put the refund on my credit card, as I had requested. No response. A few days later, I e... read more
Frequently asked questions about Eddie Bauer LLC
How is Eddie Bauer LLC rated?
Eddie Bauer LLC has a 3.1 star rating with 367 reviews.
When is Eddie Bauer LLC open?
Eddie Bauer LLC is closed now. It will open tomorrow at 9:00 a.m.
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