EchoPark Pensacola Vehicle Buying Center

DANIELLE f 

on BBB

3 years ago

Absolutely horrible on the service side . Had to take the car back with in a week for an oil leak. They kept for a week and said they fixed it. I am now having to have the oil cooler replaced because they did not do anything to try to repair it 

Lynn N 

on BBB

3 years ago

*************************** was exceptional, we thought! Then we realized, days later, that ******* mislead us about the interest rate being directly tied to the whether or not we purchased the ************* and the car warranty. Even though he knew that we were only buying the car for our daughter to refinance, he told all three of us, that the interest rate would be higher if we did not purchase both insurances. And, we believed him. We were very clear about our intentions to refinance and he even told us how to cancel eve... read more

Lynn N 

on BBB

3 years ago

*************************** was exceptional, we thought! Then we realized, days later, that ******* mislead us about the interest rate being directly tied to the whether or not we purchased the ************* and the car warranty. Even though he knew that we were only buying the car for our daughter to refinance, he told all three of us, that the interest rate would be higher if we did not purchase both insurances. And, we believed him. We were very clear about our intentions to refinance and he even told us how to cancel eve... read more

Linda S 

on BBB

3 years ago

I recently purchased a car from Echo Park. Initially, the salesperson was very accommodating. This was before I came to the lot. While there, he was trying to juggle as many buyers as possible. They kept insisting on an extended warranty. If I did not comply, my interest rate was going up 3 points! The buying process took HOURS, There was miscommunication all along the way. In the end, I drove off the lot with an empty gas tank and the radio doesn't work. I'm disappointed with this dealership. 

Linda S 

on BBB

3 years ago

I recently purchased a car from Echo Park. Initially, the salesperson was very accommodating. This was before I came to the lot. While there, he was trying to juggle as many buyers as possible. They kept insisting on an extended warranty. If I did not comply, my interest rate was going up 3 points! The buying process took HOURS, There was miscommunication all along the way. In the end, I drove off the lot with an empty gas tank and the radio doesn't work. I'm disappointed with this dealership. 

John M 

on BBB

3 years ago

The sales people tried lying to me multiple times about how co-signing works (said interest rates are based off an imaginary MIXED credit score to explain the *****% interest rate with my close to 800 credit score), tried strong arming me into GAP coverage by saying they would drop the rate to ****% if I took the coverage. finance manager tried telling me how the federal reserve controls loan rates for the most part, which I said Im aware to, he then said obviously not. Upon saying I dont want to argue with them anymore due ... read more

John M 

on BBB

3 years ago

The sales people tried lying to me multiple times about how co-signing works (said interest rates are based off an imaginary MIXED credit score to explain the *****% interest rate with my close to 800 credit score), tried strong arming me into GAP coverage by saying they would drop the rate to ****% if I took the coverage. finance manager tried telling me how the federal reserve controls loan rates for the most part, which I said Im aware to, he then said obviously not. Upon saying I dont want to argue with them anymore due ... read more

Elvia R. 

on BBB

3 years ago

I had the worst experience purchasing a vehicle at EchoPark. There was so much miss communication between financial dep, car sales man and my bank. I was there for about 5hrs. I feel like they made it so difficult for me because I was financing with my bank instead of them. At the end I was told they were going wash my vehicle, which they didnt so I brought it up to his attention showing him parts of the vehicle that were stained we dont do detail cleaning was his response. I wasnt asking for a detailed cleaning I just wante... read more

Elvia R. 

on BBB

3 years ago

I had the worst experience purchasing a vehicle at EchoPark. There was so much miss communication between financial dep, car sales man and my bank. I was there for about 5hrs. I feel like they made it so difficult for me because I was financing with my bank instead of them. At the end I was told they were going wash my vehicle, which they didnt so I brought it up to his attention showing him parts of the vehicle that were stained we dont do detail cleaning was his response. I wasnt asking for a detailed cleaning I just wante... read more