EchoPark Pensacola Vehicle Buying Center

Lindsey M 

on BBB

3 years ago

Purchased a vehicle from one of your dealerships about a year ago. Sensitive information was give to obtain loan information to purchase the vehicle. Recently inquired about selling the vehicle to another location and was never contacted personally. Instead they reached out to employers and previous employers in regards to the inquiry. Absolutely no permission was given to be contacted by any of the workplace numbers. This establishment takes no care with personal and sensitive information! Be aware that any employee at any ... read more

Lindsey M 

on BBB

3 years ago

Purchased a vehicle from one of your dealerships about a year ago. Sensitive information was give to obtain loan information to purchase the vehicle. Recently inquired about selling the vehicle to another location and was never contacted personally. Instead they reached out to employers and previous employers in regards to the inquiry. Absolutely no permission was given to be contacted by any of the workplace numbers. This establishment takes no care with personal and sensitive information! Be aware that any employee at any ... read more

Christopher N 

on BBB

3 years ago

I posted the following to their ****** review for the Echo Park in *************, **...in short, I had several warranties, a car that drives poorly and makes noises, and unfortunately was suckered into a deal that is now so far in negative equity, I am stuck for 5 years. I called, I chatted (documented in review), and tried everything just to get someone to listen at the dealership. After purchasing 4 cars here and recommending to two other people, it is apparent that a negative experience means nothing to the company.Over o... read more

Christopher N 

on BBB

3 years ago

I posted the following to their ****** review for the Echo Park in *************, **...in short, I had several warranties, a car that drives poorly and makes noises, and unfortunately was suckered into a deal that is now so far in negative equity, I am stuck for 5 years. I called, I chatted (documented in review), and tried everything just to get someone to listen at the dealership. After purchasing 4 cars here and recommending to two other people, it is apparent that a negative experience means nothing to the company.Over o... read more

Zakiyah A 

on BBB

3 years ago

Applied for a 2021 ******CX30 at the *********,******** location. I called when the dealership first opened at 9am on 3/11/23. Some lady answered the phone" hello". I'm like ok.. I told her why I was calling and had to repeat myself three times. Kept asking about the "shipping payment" when I mentioned, I couldn't get to that part of the process. I received " give us a call about your financing." I shortly after received a call from someone in financing. He asked me questions about my income, and trade-in. Even though, I put... read more

Zakiyah A 

on BBB

3 years ago

Applied for a 2021 ******CX30 at the *********,******** location. I called when the dealership first opened at 9am on 3/11/23. Some lady answered the phone" hello". I'm like ok.. I told her why I was calling and had to repeat myself three times. Kept asking about the "shipping payment" when I mentioned, I couldn't get to that part of the process. I received " give us a call about your financing." I shortly after received a call from someone in financing. He asked me questions about my income, and trade-in. Even though, I put... read more

Yr G 

on BBB

3 years ago

Bait and switch APR rates. Will show an APR that is half of what they will eventually charge. Run away. 

Yr G 

on BBB

3 years ago

Bait and switch APR rates. Will show an APR that is half of what they will eventually charge. Run away. 

Matt B 

on BBB

3 years ago

The salesperson was very knowledgeable. However after getting home and looking at the paperwork we were charged for a warranty we didnt agree to as well as dent and paint protection. Luckily we were about to get refunded for all of those things. Before you buy a car look over the paperwork for fees that you did not agree to.