EchoPark Pensacola Vehicle Buying Center

rick s 

on BBB

3 years ago

Vehicle was detailed nicely and priced fairly but be very careful to check every out before you purchase. Car was only a year old so I wasnt very diligent on the test drive. Halfway home on my three hour return trip, I went to use the cruise control and found that it wasnt working. Upon further examination, I found that none of the steering wheel controls (stereo, trip computer) worked either. One thing they bragged about in their sales pitch was their190-point vehicle inspectionI guess the steering wheel controls arent part... read more

Andrew H 

on BBB

3 years ago

I bought a 2018 **** F-150 Sept 9th. During the test drive the infotainment/touch screen was acting odd. No Nav, bluetooth, and the response was very slow when touched. ****** said it needed a reset and drove it into their shop. 20 minutes later he brought me back to show me how to reset it and it seemed to work, so we completed the deal. On the drive home (2.5 hours) the screen went blank several time, the Nav quit working and bluetooth again quit working. I did not buy the warranty so I figure I'm sunk. After posting a rev... read more

JERRY G 

on BBB

3 years ago

Experience guide *****************************..... most professional.... engaging and shared experiences.Took us through the experience of purchasing a vehicle with answers to all questions and sharing the process to perfection.Enjoyed and engaged with much pleasure and left with the very vehicle of our choice.The ******** ******* offices were clean well set up and a great place to do the business at Hand .Don't have any idea when there will be another purchase..... but when it comes around ....I surely will look for ******... read more

Hideyuki F 

on BBB

3 years ago

I am pleased to share with you my discriminating experience buying a used car at Echo Park in *****. If you are planning to buy a car from this store, I recommend that you read this review and buy from this store. I am Asian and I am angry at the appalling attitude of the staff and the fact that I was sold a faulty product.The day I bought my car the monitor did not work. The staff said they would fix it right away. But a week later, they unilaterally asked me to cancel the order because the store would have to pay $3000 to ... read more

Alan M. 

on BBB

3 years ago

I havent dealt with dealers just buying cars straight out so called the number first, was told to drop by but I could make an appointment if I wanted to; I did. But, when I arrived (8/30), the woman rep told me they wont look at the car (rudely BTW); that I should go back home and do it all online, because I could possibly get more for it. HUH? Obviously, just an angle to get web traffic. I pushed her that Im here now, was told I can come today, had appointment and she said **, corporate says different things and should have... read more

Ariana P 

on BBB

3 years ago

Paid $899.00 for the shipping and purchased a 2022 **** Maverick. Put thousands down. First few days there was an issue with **** Mykey which were causing all kinds of restrictions and theyre scrambling to find a key. I was also informed upon bringing it to a **** dealership that the previous owners still had the master key, and that they could still track my vehicle and unlock it and also stop the vehicle from their ****Pass app. I told Ms. **** that I didnt feel safe at all and she said she doesnt think anything will happe... read more

Rebecca L 

on BBB

3 years ago

Regardless of how appealing their pricing is, run, don't walk! Before heading to the lot, we provided very honest information about our trade-in. We received a reasonable quote, knowing that the trade-in would not be sold by EchoPark and would instead have to go to auction. The offer stated that we would receive the offer if everything was correct and within 500 miles. We were about to sign the paperwork when we were told, "Well........ the quote did drop a little bit because the airbags deployed in one of the accidents and ... read more

Kayla J 

on BBB

3 years ago

Extremely rude staff at the ******** location in *******. They sold me a vehicle with a key that was not keyed for the car, after having the car for just over a year the key fob died. I had no way of entering my vehicle because of the key. When they were made aware of this they advised that I was outside of my 30 day window and they couldnt do anything. I continued to call until I was told by the ** that he is "going above an beyond, because frankly this isnt their problem". Just ridiculous! 

Blake B 

on BBB

3 years ago

Sold my car to EchoPark, they matched the online offer after inspection and wrote the *****************. They gave an above market offer. Entire visit took 2 hours.