EchoPark Pensacola Vehicle Buying Center

Mr. D 

on BBB

2 years ago

Terrible Experience at Echo Park ************, **: On August 12, 2023, I set up an appointment for a test drive. With many openings on the schedule, I chose one. I also chat-roomed with ******, confirming that I only needed to show my driver's license to test drive the truck I was considering purchasing. I also informed with ****** that I did not want my ************* stored in their system nor shared with affiliates, and she agreed to my requests. Upon arriving for my test drive, the lobby was practically empty, and a sales... read more

Ric B 

on BBB

2 years ago

I will be contacting Discover regarding my $500 down payment being refunded. There is no way it takes "several days" to have a copy of a title sent to a lender. I never heard back from ***** who told me he would have the sales order to me the next morning, only to find out when I checked on it the next day that he was off. The sales order was sent to me wrong on the first two attempts and then never sent to my lender after having been asked for and providing their contact information. I never heard a word from anyone on Frid... read more

Ric B 

on BBB

2 years ago

I will be contacting Discover regarding my $500 down payment being refunded. There is no way it takes "several days" to have a copy of a title sent to a lender. I never heard back from ***** who told me he would have the sales order to me the next morning, only to find out when I checked on it the next day that he was off. The sales order was sent to me wrong on the first two attempts and then never sent to my lender after having been asked for and providing their contact information. I never heard a word from anyone on Frid... read more

Paul S 

on BBB

2 years ago

We bought a **** Escape beginning of July and are still waiting for the title. Our temp tags have expired and they can't tell us when it will arrives.Numerous phone calls, left messages with none being returned.It was a nice purchase, but their after sale practices are disgusting.**** 

Paul S 

on BBB

2 years ago

We bought a **** Escape beginning of July and are still waiting for the title. Our temp tags have expired and they can't tell us when it will arrives.Numerous phone calls, left messages with none being returned.It was a nice purchase, but their after sale practices are disgusting.**** 

Sharon B 

on BBB

2 years ago

Fraudent and unscrupulous. Added internal products (service warranties, *******************,etc) without my knowledge. Also, gave me the worst financing offer through a lender that has already been identified by a class action lawsuit ad a predatory lender. I have good credit and also paid **** dollars down, but manager told me that since I was upside diwn, that was all I could do ti get out of my car. I.did not see the terms before I signed which was a huge mistake, however, they should have shown me my options so that I co... read more

Sharon B 

on BBB

2 years ago

Fraudent and unscrupulous. Added internal products (service warranties, *******************,etc) without my knowledge. Also, gave me the worst financing offer through a lender that has already been identified by a class action lawsuit ad a predatory lender. I have good credit and also paid **** dollars down, but manager told me that since I was upside diwn, that was all I could do ti get out of my car. I.did not see the terms before I signed which was a huge mistake, however, they should have shown me my options so that I co... read more

Ellen C 

on BBB

2 years ago

They took more than an hour and a half to honor the price they agreed to online. We have been here for more than two hours and they think its reasonable to say it will be another hour. We are not purchasing a vehicle from them, just trying to get them to deliver on their written offer. Theyre dishonest. You shouldnt have to spend this much of your day trying to get a company to do what they promised. 

Ellen C 

on BBB

2 years ago

They took more than an hour and a half to honor the price they agreed to online. We have been here for more than two hours and they think its reasonable to say it will be another hour. We are not purchasing a vehicle from them, just trying to get them to deliver on their written offer. Theyre dishonest. You shouldnt have to spend this much of your day trying to get a company to do what they promised.