EchoPark Pensacola Vehicle Buying Center

Steven G 

on BBB

3 years ago

I traded in and purchased a vehicle from Echo Park, Cicero **. To be fair, I am rating 3/5 stars. I felt EchoPark could have communicated more frequently, and been more up front about the process. I stated this in person after the transaction was completed.Transaction is a great word to describe my experience at EchoPark: This is a transaction, not a relationship. They offered me a relatively fair price for my trade, and a relatively fair price for the vehicle I purchased (although the shipping was on the high side). There i... read more

Regina I. 

on BBB

3 years ago

First off ******** conned me into buying a $4000 warranty on my vehicle. She said if I didnt purchase it my monthly payments would be higher. Then 2 months after purchasing I hear this terrible knocking sound by my back brakes. Over $500 to fix. Then to top it all off I get a flat tire and discover I dont have a spare in the trunk. 

Dominick Z 

on BBB

3 years ago

I should have known from the very start that i needed to take my business elsewhere. Traded in my vehicle April 10th, 2022. Had some positive equity so i was going to get some extra cash in my pocket after the deal. I was patient with them and waited the 50 days they told me to wait. Fast forward to July 12th, ************************************************************ Didnt help that the doofus salesman **** was just doing his own thing dragging around the whole time during the deal. Anyways, after many attempts to reach s... read more

Bobbye B 

on BBB

3 years ago

I bought a vehicle from Echopark *************. I gave them my new address due to my license having my old address. My tags were sent to the old address and basically I was told to go to DMV because there was nothing they could do about it. Businesses have become so ruthless. They're paid. The mistake was on them yet it's my responsibility to correct their error. Think twice before doing business here. You are on your own once the sale is complete. 

Tessa P 

on BBB

3 years ago

I bought a car online that i had to have shipped from ******** to ********. They were great to begin with and then during shopping they kept telling me that it was in route to show up on Friday. Friday comes and they tell me it should be there that day so i hop in my car and drive 6 hours to get to the store only to find out that my car didn't come in on Friday and they had no idea where the car was. Every step along the way they gave me the run around and never a straight answer. Absolute worst buying experience i have ever... read more

Carlos R 

on BBB

3 years ago

So Shady is Sad and upsetting. I brought my car to trade it in, they told me my car had frame damage, I was shocked to hear that, they gave me all this story about my car being no good for nothing, so they were making think that they were doing me a favor taking it off my hands for a small amount. my car came a $22,000 in the Blue Book. I didn't take the offer and I told them I need to find out what had happened with my car. I called my insurance, they send an adjuster and met me in a collision repair shop, 4 experts look at... read more

Paula L 

on BBB

3 years ago

The salesperson was loud and kept talking about my personal financial information in front of others who were not on my accounts (some I did not even know). He then talked with a family member on the phone without my permission to ask them to cosign on to the account. VERY UNPROFESSIONAL AND A VIOLATION OF MY PRIVACY. Upon purchase of the vehicle, I was promised a tank of gas or a gift card for purchasing gas. When I asked about the status of such an offer, I was informed that they did not do gift cards, and if I wanted half... read more

Tracey N 

on BBB

3 years ago

Shady shady. They are great until you sign the papers. They do not stand by their word. They released the car dirty, no gas and wouldnt take it out of the warehouse for me to test drive the vehicleour mistake. I would not recommend buying a car from this business. I wish I had see. These reviews before going here. The manager of EchoPark was disrespectful and not customer oriented. They are all about the sale and having you rate them in house and then once you do, everything changes. Bad customer service and do not do well w... read more

Perris H 

on BBB

3 years ago

Echo Park is a nightmare and a they do shady business. On 4.19.2022 - I bought a Jetta online from echo park everything with the car went smooth after I took it to the manufacturer. On 5.2.2022- I receive a call from one of the reps at the pickup location (**********) telling me I have to get a re-issued check because they lost my first check. 5.10.2022- Everything get settled and I have the check re-issued to them. 5.19.2022- My 30 days ******************* due to expire I call theyre post sales helpline *********** and ask ... read more