EchoPark Pensacola Vehicle Buying Center

Zakiyah A 

on BBB

2 years ago

Applied for a 2021 ******CX30 at the *********,******** location. I called when the dealership first opened at 9am on 3/11/23. Some lady answered the phone" hello". I'm like ok.. I told her why I was calling and had to repeat myself three times. Kept asking about the "shipping payment" when I mentioned, I couldn't get to that part of the process. I received " give us a call about your financing." I shortly after received a call from someone in financing. He asked me questions about my income, and trade-in. Even though, I put... read more

Yr G 

on BBB

2 years ago

Bait and switch APR rates. Will show an APR that is half of what they will eventually charge. Run away. 

Matt B 

on BBB

2 years ago

The salesperson was very knowledgeable. However after getting home and looking at the paperwork we were charged for a warranty we didnt agree to as well as dent and paint protection. Luckily we were about to get refunded for all of those things. Before you buy a car look over the paperwork for fees that you did not agree to. 

Renee B 

on BBB

2 years ago

Sold me a car with a flat tire, made me pay for it, and then AFTER I made a bad review, they called me and attempted to bribe me to change my review. They only care until the sale is made and DO NOT CARE about long term customer satisfaction. Took them 4 months to acknowledge my bad review and then only offered to resolve the problem if and only if I changed my negative review. HORRIBLE PEOPLE!!!!! 

Andrew M 

on BBB

2 years ago

I bought a 2021 ****** 4runner from the ********* location. The vehicle was out ******** so I knew rust could be an issue. So I questioned the salesman ***** and was ****** assured their 190 point inspection wouldnt allow anything like that through. It was raining outside and so I took him at his word and bought the vehicle. I get it home and look the next day and there was a large amount of rust under the vehicle. Enough to not be acceptable by any standards, but the real issue is under the seats. They are covered in rust. ... read more

Edward F 

on BBB

2 years ago

My name is ******************************* from echopark in ********* ****. Worked there over 2 years friday morning was told with out any warning our jobs were being eliminated but they kept the mgr. I thought that a big company owned by sonic one of largest auto dealers would have been more professional and gave us some type of warning. Now with out job and insurance just like that.. very disappointed. No compassion no warning nothing 

Brenda C 

on BBB

2 years ago

I went to ************ location and ***** was awesome. He was very pleasant, listened to me and wasn't the typical 'pushy salesman'. I am thankful for that. I would recommend this place! 

Grover E 

on BBB

2 years ago

Bought a used truck and found the wrong owners manual in it when I got home was told to download it from the inernet 710 pages. went back to dealer was told they would find me one now 2mounths later still no manual.Like the truck not not the service. 

Kenneth F 

on BBB

2 years ago

My Daughter purchased a vehicle, good price for suv.But be careful stick you with lots of extras.Vehicle went from $23,000-to ****** warranty, dent protection, gap insurance etc.