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Eastern Shore Toyota
- Car Dealers
- Daphne, AL
About this business
Location details
29732 Frederick Blvd, Daphne, AL, 36526, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This place sucks after 4 hrs of picking out my daughter's car the sales manager wouldn't warranty a 2014 avalon so they lost a 30,000 dollar cash sell. And the sales manager was the rudest sales manager to my 17/18 year old daughter and will be turned in to the BBB on Monday . He has ruined her from ever dealing with a car dealership again and he should be on his knees thanking the Good Lord he still has his grill in his mouth this morning .#UNSATISIFIEDFATHER.
Worse place ever to try to buy a car. Spent two hours basically waiting. Prior to going over filled out the info on the web site to be pre -approved and was told I was. Justin Stanton called me after the application and promised me the moon.. Assured me he would get me in a vehicle even if he took loss. I explained my current vehicle situation that I was upside down about $6,000 and he assured me it would not be a problem. I drove all the way from Pensacola and basically was lied to and treated horribly.. Worse place ever to... read more
Business response:
Melanie, customer care is our priority here at Eastern Shore Toyota. That is why we are deeply sorry to hear that you had a negative experience at our dealership. We would love if you gave us the opportunity to fix that. Please contact our general manager, Casey McGraw, at (404) 392-9263. Casey is looking forward to your call. Thanks in advance!
So disappointed. I made an appointment for me and my sister-in-law to get an oil change over a week ago for this morning at 10:30, specifically to take advantage of the free manicure service. We arrive early after driving from Mobile and our servicemen told us two different expected wait times. We went back and confirmed a wait of 1 hour to 1 1/2 hours, which we were fine with especially since it's Saturday. However, we did make an appointment to try and alleviate a massive wait time, but that didn't seem to matter. AT. ALL.... read more
Business response:
Kristi, customer care is our priority here at Eastern Shore Toyota. That is why we are deeply sorry to hear that you had a negative experience at our dealership. We would love if you gave us the opportunity to make it right. Please call us at 404-392-9263 and ask for our general manager, Casey McGraw, so that we can work with you to resolve any issues you may have.
So I made an appointment for an oil change for 10:15 a week in advance. They called me at 1:20 to tell me my car was ready. Keep in mind this was after I called and complained. It should NEVER take this long for an oil change. Absolutely ridiculous!! They have zero customer service skills. I will never come back to this dealership. Heads up to people who think that making an appointment matters.... Well guess again it DOES NOT! Utterly frustrated
Business response:
Harvey, We are sorry that you had an unpleasant experience with our service department here at Eastern Shore Toyota. We greatly value our customers and we sincerely appreciate your business. We would love to work with you on this specific issue. Please call our general manager Casey McGraw at 404-392-9263.
I just left the dealership service department and I will not be back. I purchased my vehicle at this dealership. When purchased it was purported to have a Bumper to Bumper 10 year,100,000 mile warranty. As long as the service routine service was done. Well I have been bringing the vehicle here for service with a very few exception of oil changes when out of town for service for the sole purpose of them maintaining a record of my service. I was willing to pay extra (dealershi...Continue Reading
Had a great experience buying my new Camry here! Kevin Griffin was my salesman and he did a great job listening to my needs and wants in a new car. I told him about the awful experience I'd had next door at Honda, and he went over and above to make my experience at Eastern Shore Toyota as quick and painless as possible! I ended up with a better car(Camry ride is way smoother than the Accord), a better interest rate, and lower payments than what Tameron Honda had quoted me. Prior to this purchase, I had been driving a 4runner... read more
Worst service ever. We had a problem with some tires we purchased. Vicki worked out a solution we thought. We brought the car in to get 4 new tires this morning. Four hours latter still no car. I think it's time to find a new tire mechanic. He must be getting paid by the hour.
I have had the best experience here every time that I enter the door, great customer service make you feel very welcome and Ed Reese (sales man) and Kyle Towner (finance) great team. Thanks for everything
Fantastic customer service every single time I have dealt with them... in person. I have just learned not to expect to accomplish anything at all over the phone. That being said I still refuse to buy a vehicle from anyone but Siddiq at EST.
Frequently asked questions about Eastern Shore Toyota
How is Eastern Shore Toyota rated?
Eastern Shore Toyota has a 4.4 star rating with 5,641 reviews.
When is Eastern Shore Toyota open?
Eastern Shore Toyota is closed now. It will open on Monday at 9:00 a.m.
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