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Eastern Shore Toyota
- Car Dealers
- Daphne, AL
About this business
Location details
29732 Frederick Blvd, Daphne, AL, 36526, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Mac Herrin ,Quenten Jackson, Kyle Turner the dream team! Love my Yaris! Happy to do business ! I recommend a visit to this wonderful dealership! I approve this message!
Business response:
Greetings Candi Blalock, Thank you very much for taking the time to express your experience on your visit. We are truly excited to hear your experience was wonderful. At Eastern Shore Toyota USA, customer satisfaction is something that we take very seriously and would never compromise under any circumstances. Please contact us with any concern or issues. We value your business and hope to retain you as a customer for many years to come. Sincerely, Danielle Cox Director of Social Media/ Administrative Assistant Eastern Shore ... read more
3 HOURS!!!! I was told that I could come in for an oil change today and it would take 1-2 hours. It's been well over 3 hours. This is absolutely unacceptable. I will not be taking my car to this dealership again.
Business response:
Greetings Prent Davis, Thank you very much for taking the time to express your experience on your visit. We are truly sorry to hear you were not fully satisfied and we always want guest expectations to be met upon arrival. At Eastern Shore Toyota USA, customer satisfaction is something that we take very seriously and would never compromise under any circumstances. Unfortunately, sometimes we don't meet our customer’s expectations. Please contact us to resolve the issue leading to this incidence so we can take appropriate act... read more
I asked for more info about a SUV online, internet sales guy calls me back and tells me all about this vehicle and I told him ok we will be coming over to look at it that we were ready to buy.. We get over there salesman takes us for a long walk all around back and behind Hyundai still don't see this car (mind you he has keys in hand) then he goes and gets a SUV sorta like it and while driving us around the parking lot(3 times) he finally tells us that they must have sold it.... While the whole time he was trying to sell us ... read more
Charlie Cousins and Anthony Waights Jr made our experience awesome !! They went above and beyond what is required to make us feel at home and comfortable !! The whole staff is excellent , I feel that it was a team effort , and everyone got involved in our purchase to find the perfect car for our needs!! They care about Veterans and it shows !! My first time making a purchase from a dealership in over 10 years! They have changed my outlook on car salesmen and I will recommend the Eastern Shore Toyota to all my friends ! I wil... read more
Business response:
Greetings Paul Averette, Thank you very much for taking the time to express your experience on your visit. We are truly excited to hear your experience was wonderful. At Eastern Shore Toyota USA, customer satisfaction is something that we take very seriously and would never compromise under any circumstances. Please contact us with any concern or issues. We value your business and hope to retain you as a customer for many years to come. Sincerely, Danielle Cox Director of Social Media/ Administrative Assistant Eastern Shore ... read more
Tips on Surviving “The Zoo”: a metaphorical journey of Eastern Shore Toyota’s Service Department. 1. The Lemur Pen. Drive in to the Lemur habitat and watch them go! Don’t follow their instructions to wait in your veichle, or you will sit in your car for 10 minutes waiting for a service manager because you were forgotten! All the other Lemurs just hop out and rush the counters: they get waited on! Be a Lemur! 2. The Bee Hive Beware of the worker bees of the service counter: they are far too busy to be cordial. They are so bus... read more
Business response:
Greetings Sarah McDowell Watkins, Thank you very much for taking the time to express your experience on your visit. We are truly sorry to hear you were not fully satisfied and we always want guest expectations to be met upon arrival. At Eastern Shore Toyota USA, customer satisfaction is something that we take very seriously and would never compromise under any circumstances. Unfortunately, sometimes we don't meet our customer’s expectations. Please contact us to resolve the issue leading to this incidence so we can take appr... read more
I had a wonderful experience at Eastern Shore Toyota. I got a great deal on a 2016 4-runner. My salesman Brandon Farmer was great. He showed me everything about my car & answered all my questions.
I haven't read any of the other reviews but I would like to share my recent experience at this dealership. I had an odd light that came on in the last couple weeks, and looking in the owners manual it stated it was an SRS (Safety Restraint System) Light. I brought it to the dealership and asked to have a diagnostic check run, which they supposedly ran. They informed me they could not provide me with any paper work to prove they had in fact run this check, due to an apparent n...Continue Reading
Business response:
Nasheena, customer care is our priority here at Eastern Shore Toyota. That is why we are deeply sorry to hear that you had a negative experience at our dealership. We would love if you gave us the opportunity to make it right. Our general manager is Casey McGraw and he can be contacted directly at 404-392-9263. He is aware of your situation and wants to work with you to resolve it.
For almost three month in 2014 I tried to get a problem solved concerning a buying experience. I could not get a response from the salesman, new car manager or general manager. I reached out again recently, and was immediately contacted by Eastern Shores and received a call from Mr. McGraw, the new General Manager. I spent almost 31 years in the Marine Corps and have led some of the finest men and women I the world. I have had the honor to serve under some exceptional leaders and just the opposite, but I can truly say that M... read more
Business response:
Thank you for taking the time to leave us a review! We are glad that our GM, Casey McGraw, made your experience a great one by offering a stress-free solution to your problem. Please let us know if you need anything in the future, we would be happy to help!
Brought my car in to get the ac fixed. They charged me 800 to replace something not related to the issue and didn't even fix the reason I brought it in. Both managers and even the owner are unresponsive. Will never do business with them again.
Frequently asked questions about Eastern Shore Toyota
How is Eastern Shore Toyota rated?
Eastern Shore Toyota has a 4.4 star rating with 5,641 reviews.
When is Eastern Shore Toyota open?
Eastern Shore Toyota is closed now. It will open on Monday at 9:00 a.m.
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