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Drain & Air Rescue
- Heating & Air Conditioning/HVAC
- Austin, TX
About this business
Drain & Air Rescue is an Austin Air Conditioning, Plumbing, & Heating service company with over 50 years of combined industry experience covering everything from AC repair to gas log installation. We offer a wide range of commercial and residential HVAC & plumbing services including maintenance, repairs, and installation as well as water heater and water softener service. Drain & Air also knows HVAC, we offer a full range of air conditioning and heating services. We employ a team of expert Austin air conditioner repair techn... read more
Location details
5214 Burleson Rd #209, Ste 209, Austin, TX, 78744, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to 11:59 p.m. | |
| Tue | 12:00 a.m. to 11:59 p.m. | |
| Wed | 12:00 a.m. to 11:59 p.m. | |
| Thu | 12:00 a.m. to 11:59 p.m. | |
| Fri | 12:00 a.m. to 11:59 p.m. | |
| Sat | 12:00 a.m. to 11:59 p.m. | |
| Sun | 12:00 a.m. to 11:59 p.m. |
Nice job, good folks – Tyler came out and checked my lines with a video camera and found the break in the pipe. He was professional and helpful.
Business response:
Thank you for the great feedback! Its always great to hear that customers love Tyler as much as we do!
Outstanding Service – We have relied on Austin Drain and Air Rescue for several plumbing issues in the past six months and we have consistently received outstanding service. Hank came out last week and he was extremely polite, dependable, and competent. I really enjoyed working with them again. As far as I am concerned, I would call them for all of our plumbing and air conditioning needs. I highly recommend them for you. John
Rocky start but redeamed themselves – After a rocky start with them, I would like to thank Kyle (hope I spelled that right) for reviewing my previous post and taking an interest in it. Diane, who told the great news about being able to find a motor and will be able to install it. John who kept me informed of when the technician would get here and Adam the technician who came out after hours to install it. The company was recommended to me and I would recommend them to anybody I know.
Business response:
We are very sorry that you were not happy with our services. Our technician came out last night around 9pm and due to the age of your system we did not have a motor on hand. This was also what our CSR was trying to inform you of when she took the call because we dont carry parts for systems this old. Our technician informed you that he would call you with a price today because unfortunately the warehouse is not open at 9pm. As soon as we have the price of the motor for you we will call you as promised. 9/14/11 We are HAPPY t... read more
Austin Drain and Air Rescue - GREAT Techs – Everyone knows that great companies are built on having great employees and Josh proves this to be true. Very professional and direct when it came to servicing my AC unit. Noticed some things that could save me potential headaches (and money) down the road and provided a very reasonable estimate for the work. Next time you call Austin Drain and Air Rescue, ask for Josh specifically.
Great AC Service from Drain and Air Rescue – Josh was great. Had my AC serviced after a few years of home ownership. Josh found some problems, took pictures, and gave me a list of options to choose from in repair. He explained everything very clearly. I would highly recommend Drain and Air rescue. Awesome!!!
Plumbers that care! – I had a yard leak last night and I called these guys out. Tyler my plumber was very professional and did a great job! I also signed up for their AC service and they are coming out today to look at these guys. They are a bit higher then other compaines I used in the past but by far faster and very attentive to my needs. Thanks!
WOW!! SUMMER SAVERS!! – Well I just had a wonderful experiance with Drain and Air Rescue. They came out on a FREE that's right FREE duct evaluation of my a/c system and found that the air was cooling off my attic!! I had just had another company out back in September in last year and said everything was fine. They never went into my attic like Sergio did and took pictures and a video of my problem. Then he gave me my repair ideas and I am going with the best one which is remove it all and fix it permanently. I am excited to ... read more
I PAID, BUT THEY DIDNT DO ANYTHING – I was a little skeptical about this company when I called, but needed my AC Fixed quickly to sell my place. They charged me $100 to come out and clean my AC and see if there was anything wrong with it. When they found over $800 in repair work that needed to be done (after I had a home inspector come look at it and say it was functional, just needed to be cleaned), I decided to get a second opinion. After the second company looked at it, they informed me that there was no way possible it h... read more
Business response:
I'm so sorry this happened to you. We strive for 100 percent satisfaction. Obviously we failed you. Please call me and give me the details so I can remedy your concern. Will Hawkins owner. 512-328-2000 By the way what made you skeptical before you called us?
Great Groupon offer turned into great service – Josh was fantastic. He was very professional and curtious. I know nothing about air conditioning and Josh explained everything so that I understood what was going on. The service was done in the time he said and with professionalism. I would recommend Drain and Air resuce for all your air conditioning needs.
Frequently asked questions about Drain & Air Rescue
How is Drain & Air Rescue rated?
Drain & Air Rescue has a 3.7 star rating with 252 reviews.
When is Drain & Air Rescue open?
Drain & Air Rescue is open now. It will close at 11:59 p.m.
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