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DoubleTree By Hilton Hotel Metropolitan - New York City
- Hotels
- New York, NY
About this business
DoubleTree by Hilton Metropolitan Hotel is perfectly located at Lexington Avenue (at 51st Street) in the heart of Midtown Manhattan's fashionable East Side. This newly renovated, iconic New York City hotel is steps from Park Avenue, Bloomingdales, Madison Avenue shopping, the United Nations, Central Park, St. Patrick's Cathedral, Rockefeller Center, Radio City Music Hall, Broadway theaters and The Museum of Modern Art. Originally designed by famous Art Deco architect Morris Lapidus, DoubleTree by Hilton Metropolitan complete... read more
Location details
569 Lexington Ave, New York, NY, 10022, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Had a hand full of problems from the cookies being brick hard to the keyless entry not being seamless. Booked a queen size bed room had 2 twins. Cleaning ladies were loud and obnoxious I could hear their conversations clearly through the door. Got a parking package and was still charged extra for parking.
Business response:
Thank you for sharing your feedback, Joseph. It's unfortunate to hear you aren't completely satisfied with your recent stay, as we value providing all of our guests with a wonderful experience from beginning to end. Please know your feedback will be addressed with the appropriate members of our team so we may improve for the future. We hope you'll give us another chance to provide you with the quality experience we're truly capable of. Thank you again for taking the time to share your feedback. Have a great day.
Business response:
Thank you for the 4-star rating, Resul! We're happy you had such a wonderful stay with us! We look forward to sharing an even better experience with you next time! Have a lovely day!
Our party of six had several problems during our stay. Two guests were not given the correct room initially, so had to move rooms after the first night. The corridors were very noisy at night. On one night, we were woken at 2:30 am and 4:30 am by shouty, drunken guests on the corridor and a loud argument in a nearby room. We had to call security staff. There were no tea/coffee facilities in the rooms. Perhaps in the USA 'room only' really does mean a bed and not much else! The hotel bar is hideously expensive, though overall... read more
Business response:
We appreciate the feedback, Philip. We're disappointed that your experience with us was less than ideal. Your experience is not on par with the level of service we're accustomed to providing. We hold ourselves to a higher standard. Your happiness and satisfaction are important to us so we'll be addressing your concerns with the appropriate members of our team moving forward. We hope you allow us to host you again soon to demonstrate the high-caliber service we're capable of sharing with our guests. Have a great day.
I just spoke to Jackie on the phone.She was very helpful with preparing me for my stay in New York city.Thank you!!
Business response:
Thanks for the perfect rating, Wanda! We're delighted you had such a lovely experience with us. It's fantastic our team could assist you in any way possible. We aim to please! We look forward to seeing you soon! Have a wonderful day!
GREAT place to stay if you in New York. I will never forget the Double Tree experience.
Business response:
Dear Vladimir, thank you for the fantastic rating! We're delighted to hear you had a great stay with us and enjoyed our location! We appreciate your compliments regarding our hardworking team. We pride ourselves on providing excellent service to our guests and we strive to go above and beyond expectations. We look forward to hosting you again in the future! Thank you again for sharing your review. Have a wonderful day!
Business response:
Thank you for the excellent rating, Hazel! It's fantastic to hear you enjoyed your stay with us! It's pleasing to know we could accommodate you during your stay and that we left you with a wonderful impression. We look forward to hosting you again soon! Thank you for taking the time to share. Have a great day!
The hotel is in an excellent location. Our room was clean and comfortable. It's not a fancy hotel, but I'm thankful it was warm and inviting. However, the tv didn't work, the phone didn't work, and the bar was closed at 6 pm on a Saturday. The breakfast is very expensive but most of the food items were out, & the service is slow. If you're looking for a place to stay and no services inside the hotel, this is a great place. If you're looking for a room as service, bar, food options, this is not the hotel for you.
Business response:
Thanks for the 4-star rating, Emily! We're thrilled you had such a pleasant time with us! We strive to offer top-notch service and convenience for our guests. It's fantastic you enjoyed and appreciated our prime location and comfortable rooms. That's what we like to see! We look forward to sharing an even better experience with you next time. Have a lovely day!
Shambolic, noisy, busy and a bit tired, but well located
Business response:
We appreciate the feedback, Les. We're disappointed your stay with us was anything less than perfect. We look forward to sharing a more positive experience with you soon. Until then, have a great day.
Frequently asked questions about DoubleTree By Hilton Hotel Metropolitan - New York City
How is DoubleTree By Hilton Hotel Metropolitan - New York City rated?
DoubleTree By Hilton Hotel Metropolitan - New York City has a 4.1 star rating with 737 reviews.
When is DoubleTree By Hilton Hotel Metropolitan - New York City open?
DoubleTree By Hilton Hotel Metropolitan - New York City is closed now. It will open at 9:00 a.m.
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