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DoubleTree By Hilton Hotel Metropolitan - New York City
- Hotels
- New York, NY
About this business
DoubleTree by Hilton Metropolitan Hotel is perfectly located at Lexington Avenue (at 51st Street) in the heart of Midtown Manhattan's fashionable East Side. This newly renovated, iconic New York City hotel is steps from Park Avenue, Bloomingdales, Madison Avenue shopping, the United Nations, Central Park, St. Patrick's Cathedral, Rockefeller Center, Radio City Music Hall, Broadway theaters and The Museum of Modern Art. Originally designed by famous Art Deco architect Morris Lapidus, DoubleTree by Hilton Metropolitan complete... read more
Location details
569 Lexington Ave, New York, NY, 10022, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Decent location and standard rooms. Front desk staff could care less.
Business response:
We appreciate your feedback, Arlene. We're glad that you appreciated our central location and comfortable accommodations at the DoubleTree Metropolitan. It's disappointing, however, to know that you felt overlooked by our staff at the front desk. Please know that our team members are dedicated to making our guests feel welcome and also assisting them however they possibly can. We truly value our guests' opinions and comfort, and we apologize that you were not provided with a better quality of service. Despite this experience... read more
Checked out yesterday and we were pleased with our room. We got what we paid for: nothing fancy but a good, comfortable, clean place to get some much needed rest. The room was larger than we expected, which was good for NY. There were only two things that weren't 100% for us. Firstly, the $50 charge a night, that you pay upfront (rather than just leaving your card details like many other Hilton branches we've stayed in) was very steep. Second, our room door wasn't shut properly after room service has been THREE times when we... read more
Business response:
Thank you for sharing your review, Laura. We're glad to hear you enjoyed the comfortable accommodations we have here at DoubleTree Metropolitan. We truly value your feedback and we'll address it with the appropriate members of our team so we may improve for the future. We look forward to sharing a better experience with you soon. Thank you again for taking the time to� share your review, Laura. Have a great day.
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Business response:
Dear Guest, thank you for the great rating. We're delighted to see you enjoyed your stay with us. We're glad we were able to accommodate you effectively, and will be looking forward to hosting you again in the future. We hope you have a beautiful day!
As a Hilton Honors Gold I was a little disappointed with the Doubletree. I stayed there in June and got a great rate so I cannot really complain. I appreciated the upgrade to the Hilton level floor and the view was amazing. It is a nice hotel. It is not the Waldorf but it is way better than the W. However having to pay extra for the hot breakfast buffet was disappointing. Also having to pay to store my luggage was off putting. I realize that this is probably because a lot of Europeans stay here and unlike American's they do ... read more
Business response:
Thank you for sharing your thoughts with us, John. We're glad that we were able to accommodate you during your stay at the DoubleTree Metropolitan. It was our pleasure to accommodate you and provide you with an upgrade upon your arrival. We're happy to know that you felt comfortable throughout your stay and found it to be worthwhile and valuable. Again, we appreciate you taking the time to provide us with your feedback. We're always looking to improve and will use your suggestions to help us in this regard. Have a great day!
Business response:
Thank you so much for the excellent 5 out of 5 rating! We are delighted to see that you had a perfect stay with us. We take a lot of pride in making sure every guest has a wonderful experience. We look forward to hosting you again in the future. We hope you have a beautiful day!
Thank you for a wonderful stay and a massive thank you to one of your engineers, who very kindly cut the lock off my case Only I could leave the key back in the UK. Gutted to be home and can't wait to come again! Dodd/Bradshaw, room 250 xx
Business response:
Thank you for the excellent review, Rachel! We're thrilled to hear how much you enjoyed staying at DoubleTree Metropolitan! It's fantastic to know our engineer was able to sort out your lock mishap. We look forward to having you stay with us again during your next trip to NYC! Thank you for taking the time to share, Rachel. We hope you have a lovely day!
Excellent service, staff is very kind. I would recommend it to anyone, great location close to a lot of things. You can't go wrong I am over pleased with my stay will be back in the future
Excelente todo, amables, serviciales buena tarifa. Sólo le falta frigobar en las habitaciones.
Business response:
Thank you for the 5 out of 5 rating, Pato! We're thrilled to hear how much you enjoyed staying at DoubleTree Metropolitan! It's wonderful to know our staff provided you with excellent service. We truly value your opinion on providing our guest rooms with a minibar and we'll take it into consideration as we move forward to improve for the future. We look forward to hosting you again during your next trip to NYC! Thank you for taking the time to share, Pato. We hope you have a terrific day!
Business response:
Thank you for sharing, Lester. It's disappointing to see you aren't completely satisfied with your recent stay, as we truly value providing our guests with an excellent experience. We hope you'll give us another opportunity to show you what we're truly capable of. Thank you again for taking the time to share, Lester. We hope you have a great day.
Frequently asked questions about DoubleTree By Hilton Hotel Metropolitan - New York City
How is DoubleTree By Hilton Hotel Metropolitan - New York City rated?
DoubleTree By Hilton Hotel Metropolitan - New York City has a 4.1 star rating with 737 reviews.
When is DoubleTree By Hilton Hotel Metropolitan - New York City open?
DoubleTree By Hilton Hotel Metropolitan - New York City is closed now. It will open at 9:00 a.m.
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