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DoubleTree By Hilton Hotel Metropolitan - New York City
- Hotels
- New York, NY
About this business
DoubleTree by Hilton Metropolitan Hotel is perfectly located at Lexington Avenue (at 51st Street) in the heart of Midtown Manhattan's fashionable East Side. This newly renovated, iconic New York City hotel is steps from Park Avenue, Bloomingdales, Madison Avenue shopping, the United Nations, Central Park, St. Patrick's Cathedral, Rockefeller Center, Radio City Music Hall, Broadway theaters and The Museum of Modern Art. Originally designed by famous Art Deco architect Morris Lapidus, DoubleTree by Hilton Metropolitan complete... read more
Location details
569 Lexington Ave, New York, NY, 10022, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Business response:
We're deeply disappointed to hear about your experience, Tegan. We always strive to go above and beyond for our guests. We'll address your review with our team and work to improve for the future. We'd love another opportunity to share a much more positive experience with you. We're already looking forward to the chance to the rectify this visit and show you the one you deserve when you're on vacation.
It was what to be expected. Next to the 6 train subway station. Paid about $200 a night. The rooms were very clean, my only complaint is that they had no coffee available until after 7:00 and only in the restaurant. No coffee pot in the rooms.
Business response:
Thank you for sharing your review, Thomas. We're glad to hear you enjoyed staying at DoubleTree Metropolitan. It's pleasing to know our rooms met your expectations. We truly value your feedback and we'll take it into consideration as we move forward to improve for the future. We look forward to having the opportunity to host you again soon. Thank you for taking the time to share, Thomas. Have a great day.
Business response:
Thank you for the excellent rating, Sherri! It's wonderful to see how much you enjoyed staying at DoubleTree Metropolitan. We look forward to hosting you again in the near future! Have an amazing day, Sherri!
Business response:
Thank you for the 5 out of 5 rating, Mercedes! We're thrilled to see how much you enjoyed staying at DoubleTree Metropolitan. We look forward to hosting you again soon! Have an amazing day, Mercedes!
Business response:
Thanks for sharing the excellent rating, Adriana! We're pleased to see that your experience at the DoubleTree Metropolitan was a fantastic one. We look forward to hosting you again and sharing another great visit with you in the future!
Business response:
Thank you for the great rating, May! It's wonderful to see you enjoyed staying at DoubleTree Metropolitan. We look forward to hosting you again in the near future! Have a fantastic day, May!
I guess this hotel is the kind of thing you get what you pay for. I only paid $184 a night and it shows. Rooms are small, and they charge you an additional $20 just for a super tiny fridge. I've stayed at double tree before in New Jersey and it was amazing which made me use them again. I wouldn't use one in NYC again, but you do get what you pay for
Business response:
We're disappointed to see you weren't pleased with your experience, Amanda. We always strive to show our guests a fun and relaxing experience. It's unfortunate to hear your stay was not up to par with the standard we're accustomed to sharing with our guests. We believe we provide accurate and sufficient information about any extra charges there may be on our website and on booking confirmation. We will address your review with our team and work to improve for the future. With this said, Amanda, we'd love another opportunity ... read more
Business response:
Thank you for the great rating, Aida! We appreciate you taking the time to do this. We're delighted to see you had a great time at DoubleTree. We would love to have you back for another awesome visit! Enjoy your day, Aida!
Excellent experience and customer service, from the front desk to the bellhop to the maintenance tech who came to fix our air because the room was hot. We loved the hotel and had a great time. Near all the things we wanted to do. Would definitely come back again!!! Great experience
Business response:
Thank you for sharing the excellent review, Lea! We're thrilled to hear that you had an overall exceptional stay at the DoubleTree Metropolitan. It's great to know that you appreciated the courteous and attentive service provided to you by our staff across all departments. We're pleased to hear that our central location allowed you to conveniently visit many nearby attractions, restaurants, and shops! We're looking forward to welcoming you back soon and sharing another wonderful experience with you. Have a great day, Lea, an... read more
Frequently asked questions about DoubleTree By Hilton Hotel Metropolitan - New York City
How is DoubleTree By Hilton Hotel Metropolitan - New York City rated?
DoubleTree By Hilton Hotel Metropolitan - New York City has a 4.1 star rating with 737 reviews.
When is DoubleTree By Hilton Hotel Metropolitan - New York City open?
DoubleTree By Hilton Hotel Metropolitan - New York City is closed now. It will open at 9:00 a.m.
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