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DoubleTree By Hilton Hotel Metropolitan - New York City
- Hotels
- New York, NY
About this business
DoubleTree by Hilton Metropolitan Hotel is perfectly located at Lexington Avenue (at 51st Street) in the heart of Midtown Manhattan's fashionable East Side. This newly renovated, iconic New York City hotel is steps from Park Avenue, Bloomingdales, Madison Avenue shopping, the United Nations, Central Park, St. Patrick's Cathedral, Rockefeller Center, Radio City Music Hall, Broadway theaters and The Museum of Modern Art. Originally designed by famous Art Deco architect Morris Lapidus, DoubleTree by Hilton Metropolitan complete... read more
Location details
569 Lexington Ave, New York, NY, 10022, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Clean comfortable reasonable and accessible! Will stay again!
We've stayed here several times. Staff is always very friendly and helpful. It's a great location. Price is reasonable for NY. I did notice the rooms are looking a little "painted over one to many times" look. But they're still clean and the maids do a good job refreshing the rooms everyday. (My test is to always look BEHIND the bathroom door. GO in the bathroom, shut the door and take a look.)
Business response:
Thanks for the wonderful review, Gene! We're thrilled you had such a great experience with us! We strive to provide top-notch service and comfort for our guests. It's fantastic our team was able to accommodate your needs and assist you in any way possible. That's what we like to see! We're looking forward to your next visit and to sharing an even better experience with you! Have a lovely day!
Waited 2 and a half hours for our bags to come to our room on arrival, staff didn't care. No tea or coffee in rooms Our luggage got sent to the wrong airport so we had to leave without it. No one phoned to let us know the outcome. Left us on hold when we rang Very disorganised. Never again
Business response:
We appreciate your feedback, Christine. We're deeply disappointed that your experience with us was anything less than perfect. We strive to offer top-notch service and convenience for our guests. Your experience is not on par with the standard we're capable of providing. Your happiness and satisfaction are important to us so we'll be addressing your concerns with the appropriate members of our team moving forward. We hope you will give us another opportunity to demonstrate the high-caliber service we're accustomed to sharing... read more
Business response:
Thanks for the perfect rating, Attila! It's fantastic you had such a wonderful experience with us! We aim to please and your praise lets us know we're doing our job! We're looking forward to sharing another exemplary experience with you. Until then, have a beautiful day!
The room was small but the bed was very comfortable. Unfortunately the staff in the lobby bar were very unfriendly and the service was terrible. I have been staying at this hotel for over 20 years but will not return. Very disappointing.
Business response:
We appreciate the feedback, Sheridan. We are deeply disappointed that you had such a challenging experience with us. We strive to offer quality service and comfort for our guests. It is our aim to make every guest feel welcome and valued during their time with us. We'll be addressing your concerns with the appropriate members of our team moving forward. That being said, we do hope you will allow us another opportunity to demonstrate the high-caliber service we are accustomed to sharing with our guests. Until then, have a gre... read more
Great location, great staff, great cookies! I would definitely stay here again.
Business response:
Thank you for the 5 out of 5 rating, Glynis! It's fantastic to hear how much you enjoyed staying at DoubleTree Metropolitan! We're delighted to hear you liked our wonderful location and delicious cookies. It's pleasing to know our staff provided you with great service. We look forward to hosting you again next time you're in town! Thank you for taking the time to share, Glynis. Have a terrific day!
Business response:
Thank you for the great rating, Martina! We're pleased to see that you enjoyed your visit to the DoubleTree Metropolitan. Offering our guests comfortable accommodations and excellent service are both very important to us and it's great to know that we met these expectations. We look forward to welcoming you back again in the near future. Thanks again for the feedback. Have a lovely day!
Doubletree was great ! Clean and actually very confortable rooms. The staff was nice and it's very central.only bad thing is that you can hear the door shutting really loud. Overall got what I paid for!
Business response:
Thanks for sharing this stellar review, Francesca! We're thrilled to see you enjoyed your stay with us. We appreciate the praise for our team, but it's our pleasure to accommodate you. We're excited to see you loved your room. After a long day of exploring New York, a comfy and clean room is the perfect place to go back to, right? With this said, Francesca, we'd love to see you back again. We'd like to share an even better time with you! We're looking forward to your next visit! Until then, have a beautiful day!
Business response:
We're deeply disappointed to see your review, Oscar. We always strive to provide our guests with a fun experience. You should feel at ease when you're on vacation. It's unfortunate to hear your stay was not up to par with the high standard we're accustomed to sharing with our guests. We will address your concerns with our team and work to improve for the future. With this said, Oscar, we'd love another opportunity to share a much more positive experience with you. We're looking forward to rectifying this visit and showing yo... read more
Frequently asked questions about DoubleTree By Hilton Hotel Metropolitan - New York City
How is DoubleTree By Hilton Hotel Metropolitan - New York City rated?
DoubleTree By Hilton Hotel Metropolitan - New York City has a 4.1 star rating with 737 reviews.
When is DoubleTree By Hilton Hotel Metropolitan - New York City open?
DoubleTree By Hilton Hotel Metropolitan - New York City is closed now. It will open at 9:00 a.m.
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