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DoubleTree By Hilton Hotel Metropolitan - New York City
- Hotels
- New York, NY
About this business
DoubleTree by Hilton Metropolitan Hotel is perfectly located at Lexington Avenue (at 51st Street) in the heart of Midtown Manhattan's fashionable East Side. This newly renovated, iconic New York City hotel is steps from Park Avenue, Bloomingdales, Madison Avenue shopping, the United Nations, Central Park, St. Patrick's Cathedral, Rockefeller Center, Radio City Music Hall, Broadway theaters and The Museum of Modern Art. Originally designed by famous Art Deco architect Morris Lapidus, DoubleTree by Hilton Metropolitan complete... read more
Location details
569 Lexington Ave, New York, NY, 10022, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
this #Avon lady was in the house for #bosslifetour what a beautiful hotel with respectful friendly staff!
Our room was Robbed during our stay and Hilton could not have cared less! Horrible customer service.
Business response:
We appreciate the feedback, Lauren. We're deeply disheartened that you had such challenges during your time with us. Your security is of the utmost importance to us. Our management team is looking into this further. We do hope to host you again soon for a more positive experience.
Nice and clean and spacious rooms! Staff was excellent as well!! Parking garage very convenient!!
Business response:
Thank you for the fantastic review, Trudilynne! We're thrilled you had such a wonderful experience with us! It's outstanding you enjoyed our comfortable rooms and convenient features and services. That's what we like to see! We're delighted our team took such great care of you and made you feel so welcome! We look forward to hosting you again soon! Have a stellar day!
Business response:
Thanks for the 4/5 review, Renee! We're thrilled to hear that you had a great stay with us! We strive to offer our guests quality service and comfort, so your praise lets us know we're doing our job! We'd love to have you back again soon to share an even more positive experience with you. Have an amazing day!
The bellhops took us for $4 for bags before a room is done and then $3 to get them back out again so that we could get into our rooms
Business response:
Thank you for taking the time to submit this feedback, Susan. Providing a fun and comfortable stay is always our highest priority. We regret to hear about the issues that you faced during your stay. We will share your feedback with our team moving forward. We hope you will stay with us again so that we can share a better stay with you. We're looking forward to that chance.
Aside from the room being 75 degrees, with no way to turn on air conditioning. Finally opening the window. We were very happy with everything else. Would definitely return.
Business response:
Thank you for the perfect rating, Ellie! We are very pleased to hear about the wonderful experience that we were able to share with you! Providing fun and comfortable stays is always our highest priority. We hope you plan on staying with us again soon! We'd love to have you back. Thanks again, Ellie! Have a fantastic day!
I checked in on the 17th of march and was over charged for my room.,The First Lady that checked me in was very nice.,When I checked my online banking I noticed the double charge and went down stairs the lady had finished.,The other Lady that felt with me was so rude no customer service skills at all.,I asked to see the manager and she walked out 10minutes later to tell me I was correct that I was over charged,She never apologised and said I should be refunded 3 days after I checked out.,I checked out the 20th of march and st... read more
Business response:
We appreciate the feedback, Trisha. We're disappointed that your time with us was less than ideal. Your experience is not on par with the level of service we're accustomed to providing, and we regret that our team didn't make you feel valued and didn't go above and beyond to accommodate your needs. We would like to discuss your reservation in more detail. Please private message us at http://m.me/DTMetropolitan with your reservation number and phone number and a member of our team will be in contact. Thank you!
Business response:
We appreciate the feedback, Daniel. We're disappointed your time with us was anything less than perfect. We look forward to sharing a more positive experience with you soon.
Recently stayed here for 6 nights and was happy with the stay right up until we checked out. I realised once we had checked out and travelled to Times Square while we waited for our transfer that I had left my ring in the room. We headed back to the hotel and reported this to be told at around 1pm that the room was already reoccupied and they would "try" and gain access to the room to check. It took 3 visits to the reception desk for someone to finally come over to tell me the ring wasn't found nor was it still in the room. ... read more
Business response:
We appreciate the feedback, Cherry. We're disappointed that your time with us was less than ideal. Your experience is not on par with the level of service we're accustomed to providing. We regret the challenges you've experienced and that we couldn't find your ring. We hold ourselves to a higher standard. Your happiness and satisfaction are important to us so we'll be addressing your concerns with the appropriate members of our team moving forward. We hope you give us another opportunity to demonstrate the high-caliber servi... read more
Frequently asked questions about DoubleTree By Hilton Hotel Metropolitan - New York City
How is DoubleTree By Hilton Hotel Metropolitan - New York City rated?
DoubleTree By Hilton Hotel Metropolitan - New York City has a 4.1 star rating with 737 reviews.
When is DoubleTree By Hilton Hotel Metropolitan - New York City open?
DoubleTree By Hilton Hotel Metropolitan - New York City is closed now. It will open tomorrow at 9:00 a.m.
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