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DoubleTree By Hilton Hotel Metropolitan - New York City
- Hotels
- New York, NY
About this business
DoubleTree by Hilton Metropolitan Hotel is perfectly located at Lexington Avenue (at 51st Street) in the heart of Midtown Manhattan's fashionable East Side. This newly renovated, iconic New York City hotel is steps from Park Avenue, Bloomingdales, Madison Avenue shopping, the United Nations, Central Park, St. Patrick's Cathedral, Rockefeller Center, Radio City Music Hall, Broadway theaters and The Museum of Modern Art. Originally designed by famous Art Deco architect Morris Lapidus, DoubleTree by Hilton Metropolitan complete... read more
Location details
569 Lexington Ave, New York, NY, 10022, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Business response:
Thanks for the 5/5 rating, Christian! It's excellent you enjoyed your time with us so much! We look forward to sharing another amazing experience with you soon! Have a fantastic day!
Business response:
We appreciate the feedback, Manideepa. We're disappointed your time with us was less than ideal. We do hope to share a more positive experience with you soon.
Business response:
Thanks for the perfect rating, Heather! We're thrilled you had such a wonderful experience with us! We look forward to hosting you again soon! Have a lovely day!
Unfriendly welcome staff. Overpriced for always-free services. Dog was barking all night. Drill in nearby room from 8am-11. Zero-rating.
Business response:
We appreciate the feedback, May. We're disappointed your time with us was less than ideal. We regret that our services didn't meet your expectations. We hold ourselves to a higher standard so we'll address your concerns with our team moving forward. We do hope you give us another opportunity to share a more positive experience with you soon.
My recent stay was good...I was fortunate enough to meet one of the staff Rosa A who was outstanding in looking after my room and was nice enough to bring me ice when she saw me try to get ice and machine wasn't working..she. on her own showed up with a bucket of ice. She also greeted me each day with a cheerful hello..she should get a raise..great employee!!!
Business response:
Thanks for the 4/5 review, Steve! We're thrilled to hear that you had a great stay with us! It's wonderful that Rosa provided you with outstanding service - that's what we like to hear! We'd love to see you again soon for an even more positive experience.
I love coming to NY and staying at the DoubleTree. Its my 3rd time staying at this hotel. Everyone is extreamly pleasent and helpful. The hotel is in a great location close to everything you need. Oh, I can't forget they have the best cookies in the world that they give out when you check in and thuout your stay.
Business response:
Thanks for the 5/5 rating, Ana! We strive to offer our guests quality service and comfort, so your praise lets us know we're doing our job! We'd love to have you back again soon for another amazing experience!
Regarding my conversation with your staff regarding our "Digital Key" room, I just happened to stop by the desk before first going to my room assigned through the app. Then your staff advised that the room had been taken out for maintenance so they had assigned us a different room. Our Hilton Honors (HH) membership allows us, the consumer to pick certain preferences about the floor, level, and access to exits for our room choices within the availability. This is a excellent marketing amenity as a HH member. I was then advise... read more
Business response:
We appreciate your feedback, Carol. We're deeply disappointed to hear that your stay with us was less than ideal. We strive to offer our guests quality service and comfort. However, your experience is not on par with the service we're accustomed to providing. We'll be addressing your concerns with the appropriate members of our team. Please consider allowing us another chance to provide you with the excellent service we're capable of.
Business response:
We appreciate the feedback, Wayne. We're disappointed your time with us was anything less than perfect. We look forward to sharing a more positive experience with you soon.
Frequently asked questions about DoubleTree By Hilton Hotel Metropolitan - New York City
How is DoubleTree By Hilton Hotel Metropolitan - New York City rated?
DoubleTree By Hilton Hotel Metropolitan - New York City has a 4.1 star rating with 737 reviews.
When is DoubleTree By Hilton Hotel Metropolitan - New York City open?
DoubleTree By Hilton Hotel Metropolitan - New York City is closed now. It will open tomorrow at 9:00 a.m.
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