This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
DoubleTree By Hilton Hotel Metropolitan - New York City
- Hotels
- New York, NY
About this business
DoubleTree by Hilton Metropolitan Hotel is perfectly located at Lexington Avenue (at 51st Street) in the heart of Midtown Manhattan's fashionable East Side. This newly renovated, iconic New York City hotel is steps from Park Avenue, Bloomingdales, Madison Avenue shopping, the United Nations, Central Park, St. Patrick's Cathedral, Rockefeller Center, Radio City Music Hall, Broadway theaters and The Museum of Modern Art. Originally designed by famous Art Deco architect Morris Lapidus, DoubleTree by Hilton Metropolitan complete... read more
Location details
569 Lexington Ave, New York, NY, 10022, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Business response:
Thanks for the outstanding rating, Janine! We're delighted your time with us was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another stellar experience with you. Have a splendid day!
Business response:
Thanks for the 4/5 rating, Martha! We're thrilled you enjoyed your time with us so much! We look forward to sharing an even better experience with you soon. Have a lovely day!
THIS is the only place we stay. I went there 15 years ago and now, IT'S EVEN BETTER!!!!! Love the beds, covers, everything about it!
Business response:
Thanks for the lovely review, Elizabethann! It's wonderful you had such a fantastic stay with us! We strive to share a relaxing and restful experience with all of our guests. We're delighted you enjoyed our comfortable bedding so much. That's what we like to see! We look forward to hosting you again soon for another amazing experience! Have a stellar day!
Business response:
Thank you for the amazing rating, Sean! We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying with us again soon! Thanks again and have a fantastic day!
I would not stay here unless it’s the only option.
Business response:
We appreciate the feedback, Myla. We're disappointed your time with us was less than ideal. We do hope you give us another opportunity to share a more positive experience with you soon.
NO ROOM SERVICE, COFFEE OR TEA AVAILABLE. Rooms were adequate and clean, but way WAY overpriced, even for New York. Beds were comfortable. Linens were fine. Bathrooms were awkward in the extreme. Very difficult to get ready in the morning using this bathroom. No space for toiletries at all. Had to put them in the sink, then brush teeth at the end. Closet did not allow for hanging long items unless you removed the iron from the 3" wide space in the "IKEA-like" wardrobe unit added sometime in the last ten years. Retrofit of fl... read more
Business response:
We appreciate the feedback, Lisa. We regret that your time with us was less than ideal as providing our guests with a pleasant experience is very important to us. It's unfortunate our bathrooms and amenities as well as our services didn't meet your expectations. We hold ourselves to a higher standard so we'll address your concerns with our team moving forward. We do hope you give us another opportunity to share a more positive experience with you soon.
Very disappointed. They have been bought out and as such have got rid of the VIP lounge, open to Hhonors members. There are no tea/coffee making facilities in the room. There's no room service!! Sorry, is this a hotel or a barn? For the cost of this hotel, I felt very shortchanged! If the room I was in was for Hhonors members I would hate to see the other rooms.
Business response:
Dear Guest, We appreciate the feedback. It's unfortunate your time with us was less than perfect. We're always looking into feedback to continue to grow our establishment. We'll be sure to address your concerns regarding our service with the appropriate members of our team moving forward to help us to improve for the future. We do hope you allow us the opportunity to share a more positive experience with you soon.
Business response:
Thank you for sharing your thoughts with us, Kelly Sweeney Lewis! It's great to see we provided you with such great hospitality. We're hoping we'll be seeing you again during your next visit. Thank you and have a lovely day!
Frequently asked questions about DoubleTree By Hilton Hotel Metropolitan - New York City
How is DoubleTree By Hilton Hotel Metropolitan - New York City rated?
DoubleTree By Hilton Hotel Metropolitan - New York City has a 4.1 star rating with 737 reviews.
When is DoubleTree By Hilton Hotel Metropolitan - New York City open?
DoubleTree By Hilton Hotel Metropolitan - New York City is closed now. It will open tomorrow at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com