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DoubleTree by Hilton Metropolitan Hotel is perfectly located at Lexington Avenue (at 51st Street) in the heart of Midtown Manhattan's fashionable East Side. This newly renovated, iconic New York City hotel is steps from Park Avenue, Bloomingdales, Madison Avenue shopping, the United Nations, Central Park, St. Patrick's Cathedral, Rockefeller Center, Radio City Music Hall, Broadway theaters and The Museum of Modern Art. Originally designed by famous Art Deco architect Morris Lapidus, DoubleTree by Hilton Metropolitan complete... read more
569 Lexington Ave, New York, NY, 10022, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 9:00 a.m. to 6:00 p.m. | |
Tue | 9:00 a.m. to 6:00 p.m. | |
Wed | 9:00 a.m. to 6:00 p.m. | |
Thu | 9:00 a.m. to 6:00 p.m. | |
Fri | 9:00 a.m. to 6:00 p.m. | |
Sat | Closed | |
Sun | Closed |
The best thing about this hotel is its location. Beds are hard and rooms felt cold. Desk staff were rude on several occassions. The bell men however are nice and there was one really nice bellman who helped us today with transport and water as half the family were unwell. The ladies who were responsible for cleaning the rooms were also lovely and helpful. Its the support staff that get the praise here not the management or structure of the hotel
Business response:
Thank you for sharing your feedback, Dee. We're glad to hear you enjoyed our central location and that our bell men as well as our housekeeping team took such wonderful care of you. We truly value your feedback and we'll address you concerns with our beds as well as the temperature in our rooms and our reception staff with the appropriate members of our team so we may improve for the future. We look forward to hosting you again next time you're in town. Thank you for taking the time to share, have a great day.
Great location, wonderful breakfast , rooms were good .
Business response:
Thank you for the stellar review, Donna! We're delighted your time with us was so wonderful! It's fantastic you took advantage of our convenient location in the heart of the city. We endeavor to offer a memorable experience for all of our guests. We look forward to hosting you again soon for another excellent experience! Have a splendid day!
Horrible experience! I just stayed at this hotel last week. I paid good money for a 2 night stay. On the 1st night the guy staying in the room next to us was smoking dope. I (along with other employees) get tested for work on the regular. The last thing I want is to inhale pot and get fired because it’s in my system! My daughter and I both called down to speak with management, FOUR TIMES on the 1st night ONE TIME the next morning! NO ONE kicked this man out at any point! Matter of fact....he admitted to them that he was smok... read more
Do not stay here.....For the hotel to be by hilton it is very outdated. The girl at the front desk marlyn was super nice and made the check in easy. Once we got to the room there was no coffee maker which was a bummer so we had to run downstairs to buy some. Our friends also stayed in a room and the room was dirty . The walls in both room had cracks which is very tacky. And its also noisy as there is a fire station right by this hotel. At night there were some girls who were talking so loud by the elevator. And you also have... read more
Business response:
We appreciate the feedback, Stephanie. It's unfortunate your time with us was less than perfect. We're always looking into feedback to continue to grow our establishment. We'll be sure to address your concerns with the appropriate members of our team moving forward to help us to improve for the future. We do hope you allow us the opportunity to share a more positive experience with you soon.
Absolutely loved it. Excellent choice, totally recommended. Really nice, big, comfy rooms with great beds, pillows and shower. Sound proof. Good WiFi. Very clean and cozy. Great service. EXCELLENT location at midtown Manhattan, walking distance to the park, Rockefeller center and even Times Square. There’s a subway just a few steps from the hotel and plenty of shops, drugstore and restaurants.
One of the best choices I've ever had in Manhattan! The hotel is so close to everything, you can walk to the chrysler building, 5th av, times square, Rockefeller Center, even Central park!! it also has a subway line that takes you straight to the airtrain to JFK! The hotel was excellent, good attention, comfy bed, sound proof, the room was so clean and BIG, the shower was perfect!
Business response:
Thanks for the fantastic review, Patricia! We're delighted you had such an amazing experience with us! It's excellent our comfortable and clean rooms could exceed your expectations. That's what we like to see! We look forward to seeing you again soon! Have a wonderful day!
Just checked out now after a great stay. Staff helpful and happy what ever time of day rooms clean and tidy and spacious. The location is great next to subway E to jfk and 456 subway to downtown brooklyn etc. Warm cookies when ever are great treat. Definitely would stay again
Business response:
Thanks for the great review, Sean! It's wonderful you enjoyed your stay with us so much! We strive for excellence so we're thrilled you appreciated not only our helpful service and spacious rooms, but also our convenient location! Your praise lets us know we're doing our job! We can't wait to host you again soon for another amazing experience! Have a stellar day!
Las habitaciones son muy pequeñas. Por ser tan pegadas una de otra hay mucho ruido cada q alguien sale o entra. Falta mejor atención del personal y q hablen español. En el bar regalaban el agua y después ne la empezaron a cobrar. Pedí q mandaran a alguien para q me ayudara con la calefacción y nunca llegó nadie.
Business response:
Agradecemos sus comentarios, Yamile. Estamos decepcionados de que su estadía con nosotros haya sido menos que ideal. Nos preocupamos por la comodidad de nuestros huéspedes, por lo que es desafortunado que el tamaño de su habitación no cumplió con sus expectativas. Ofrecemos una selección de tamaños de habitaciones y nuestro equipo estará encantado de ayudarle a seleccionar una habitación que mejor se adapte a sus necesidades la próxima vez. Lamentamos saber que su experiencia se vio empañada por sus interacciones con algunos... read more
Business response:
Thank you for the wonderful rating, Ivis! It's stellar you enjoyed your time with us so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!
DoubleTree By Hilton Hotel Metropolitan - New York City has a 4.1 star rating with 737 reviews.
DoubleTree By Hilton Hotel Metropolitan - New York City is closed now. It will open tomorrow at 9:00 a.m.
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