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DoubleTree By Hilton Hotel Metropolitan - New York City
- Hotels
- New York, NY
About this business
DoubleTree by Hilton Metropolitan Hotel is perfectly located at Lexington Avenue (at 51st Street) in the heart of Midtown Manhattan's fashionable East Side. This newly renovated, iconic New York City hotel is steps from Park Avenue, Bloomingdales, Madison Avenue shopping, the United Nations, Central Park, St. Patrick's Cathedral, Rockefeller Center, Radio City Music Hall, Broadway theaters and The Museum of Modern Art. Originally designed by famous Art Deco architect Morris Lapidus, DoubleTree by Hilton Metropolitan complete... read more
Location details
569 Lexington Ave, New York, NY, 10022, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Great beds! Friendly staff and great location. Special mention to Janice at check in for her amazing service!
Business response:
Thank you for the stellar review, Charisse! It's outstanding your time with us was so amazing. We love sharing our excellent service with each person who walks through our door. It's team members like Janice who ensure our guests are getting the best level of service. That's what we like to see! We can't wait until your next visit so we can once again share our high-caliber service with you. Have a beautiful day!
Place a hold on my credit card at the start of our stay. Never removed it and when contacted first claim I had not fully paid for out room, which we had. When I proved this with bank statements they changed their story and now I owed them for a room upgrade which I never requested and never received. By far and away the worst service I have ever received from a hotel. Never stay here!!
Business response:
We appreciate the feedback, Kieron. We're disappointed that your time with us was less than ideal. Your experience is not on par with the level of service we're accustomed to providing. We regret that we didn't meet your expectations. Your happiness and satisfaction are important to us so we'll be addressing your concerns with the appropriate members of our team moving forward. We hope you give us another opportunity to demonstrate the high-caliber service we're capable of sharing with our guests.
Stayed here November 18th til 22nd had a great stay hotel is fab and staff were great beds were so comfy would defo stay again
Business response:
Thank you for the stellar review, Lorraine! We're happy your time with us was so fantastic! It's wonderful you enjoyed and appreciated our comfortable beds. We hope all of our guests feel relaxed and rested during their time in our hotel. Your praise lets us know we're doing our job! We can't wait to see you again soon for another great experience! Have a beautiful day!
Worst elevator system known to man. Priority to specific floors could have you waiting 7 minutes and more before you get a packed elevator. Staff provided inconsistent services. Many of the staff working are rude. Also I requested extra sheets at 5:30AM, house keeping came at 10:00AM. Definitely never returning, and never recommending.
Very nice hotel, polite service & best chocolate chip cookies
Business response:
Thanks for the splendid review, Sherry! It's fantastic you had such an excellent experience with us and that our team took such great care of you. We want you to feel right at home as soon as you walk through our doors! Our team will love to hear they made such a wonderful impression on you. We look forward to hosting you again soon so we can share another amazing experience with you. Have a beautiful day!
Just returned from my First stay in New York and loved every minute of it. The hotel is central enough to enjoy walking to most places which was great but also allowed some calm away from the madness too! So perfect location wise. Rooms where comfy and had all we needed. The staff were more than happy to help, all friendly and welcoming too. Defo be back 🖒 x
Business response:
Thanks for the excellent review, Nicola! We're delighted your time with us was so outstanding as providing our guests with an excellent experience is very important to us. It's fantastic you appreciated our convenient location and comfortable rooms as well as our helpful service. That's what we like to see! We look forward to hosting you again soon for another stellar experience. Have an amazing day!
Room was clean, but not very sound-proof. I was unable to adjust temperature in room. Only heat was available. No air. Apparently heat and air were placed on same circuit, so you got a choice, heat or air, no option of both. Also, the room fan blew out hot air. Finally after the 4th time asking that the temp in our room be adjusted to our comfort, a fan was brought in and the window was opened. My last night I was finally comfortable.
Business response:
We appreciate the feedback, Velvet. While we're happy you appreciated our clean rooms, it's unfortunate you had difficulties with the sound levels in the room and that the temperature control system didn't meet your expectations. We regret your challenges and inconvenience so we'll address your concerns with our team moving forward. We do hope you give us another opportunity to share a more positive experience with you soon.
Frequently asked questions about DoubleTree By Hilton Hotel Metropolitan - New York City
How is DoubleTree By Hilton Hotel Metropolitan - New York City rated?
DoubleTree By Hilton Hotel Metropolitan - New York City has a 4.1 star rating with 737 reviews.
When is DoubleTree By Hilton Hotel Metropolitan - New York City open?
DoubleTree By Hilton Hotel Metropolitan - New York City is closed now. It will open tomorrow at 9:00 a.m.
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