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Crate and Barrel
- Consumer Goods
- Northbrook, IL
About this business
Location details
1250 Techny Rd, Northbrook, IL, 60062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 9:00 p.m. | |
| Tue | 10:00 a.m. to 9:00 p.m. | |
| Wed | 10:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
Bought an item during the Black Friday weekend sale, was going to take 2-3 weeks for delivery which was fine. After scheduling delivery they charged me the difference of $800+ for the current price. One and done with this company
We ordered several items from Crate & Barrel Kids. Our order was originally placed online to be shipped to our home. We received a notification that our address was changed by the vendor and it was sent via FedEx to another address. We complained to FedEx and Crate & Barrel. Crate & Barrel then sent out another package. The package only contained one out of four of our items. We called back to find that the order was not submitted in the system. We were promised expedited shipping of the remaining items. A week later we call... read more
Bought several THOUSAND DOLLARS worth of product. We were told to open a Crate&Barrel card, so we could get design dollars to out toward future purchases. Were awarded $600 design dollars for opening the card plus our purchases. We went to use the design dollars only to find Crate&Barrel closed the account w/out notice two years before it was set to expire. After calling Crate&Barrel we discovered they can close out the account at any time, for any reason w/out notice. Now we cannot utilize the rewards we earned for opening ... read more
This is my first and will be my last purchase and experience with Crate & Barrel. On 9/5/2020, I purchased a Lounge II 93” sofa. At their store in Richmond Heights, MO and on line the sofa shows with 4 (four) throw pillows. When the sofa finally arrived on 11/11/2020, it only has 2 (two) throw pillows. On 11/16/2020 I went back to the store and spoke to the person that sold me the sofa, and she told me no problem, they will be sent to your home. Today 11/18/20 I spoke to a person named DeAngelo and he told me that the sofa c... read more
Worst customer service ever. I have been trying for A WEEK to reach a customer service representative about wedding registry. On hold once for 45 min--no one. Another time on hold for AN HOUR--no one. Text messaged. Took 2 days to get a response. Asked for a call back and got one two days later when out to dinner with friends. Sent emails. No response. Add to that that the registry was completely screwed up. It didn't record when things were fulfilled so we got 72 bowls when we wanted 12. 20 baking dishes when we wanted 3. B... read more
Ordered a table from Crate and Barrel over a month ago. The table was finally delivered on 9/12 without the correct screws needed to install the two pieces of the table together. I call crate and barrel customer service, and they tell me the screws are on backorder and the screws won't be available until 9/23. Fine. They ship me a new table, and FOR THE SECOND TIME they send the wrong screws. How do you mess this up twice? Now I'm waiting on hold for over an hour and they still haven't even been able to pick up the phone to ... read more
We ordered a topside bed for my daughter on 8/6/2020, got delivery set up for 9/9 and 9/10. Got a call on 9/9 morning saying hardwares were missing so the bed could not be assembled during the delivery. Then got a call saying the drawers of the bed which were expected on 9/10 not available anymore. Then they cancelled the whole order one month after the purchase, saying this bed is no longer available. Couldn’t believe that they set me up on the delivery date 10 days ago. How could I make purchase a month ago and had ppl con... read more
I place my order one month ago and I am still waiting for my product which has been in route for two weeks. Yesterday i received an email to rate my product. Awkard to say the least. This isn't the first time I've been disappointed by this store but it will be my last. They are overpriced and have a poor sense of customer respect.
I am incredibly disappointed in my recent experiences with CB2/Crate and Barrel. While their furniture is beautiful, I cannot recommend that anyone purchase anything from this company. Here is why: I ordered a marble table from CB2 back in April of 2020. I ordered it knowing it was back ordered until May/June. No problem, I can wait for this awesome table. After 2 months of waiting, I was able to successfully schedule a delivery for the item. As a side note, they claim you can schedule a delivery time online, that is a lie. ... read more
Frequently asked questions about Crate and Barrel
How is Crate and Barrel rated?
Crate and Barrel has a 1.2 star rating with 92 reviews.
When is Crate and Barrel open?
Crate and Barrel is closed now. It will open at 10:00 a.m.
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