Crate and Barrel

Ekaterina F 

on BBB

6 years ago

I don’t know where to begin. We purchased this table on Oct 20, 2018 and were told that we should expect to receive the table by mid-November, 2018; however, the table is still nowhere to be seen. It’s been 5 months of waiting, countless hours on the phone with customer service, delay after delay, not to mention a financial hold on the entire order regardless of the fact that the order was paid in full at the time of purchase. We are told now that the table is estimated to arrive at Crate and Barrel warehouse on Apr 23, 2019... read more

Gary H 

on BBB

6 years ago

After a visit to the Highland Village Crate & Barrel store in Houston in mid February, I decided to order a set of shelves and asked for home delivery. The original order, on 2/18/2019, showed a expected delivery date of 2/28. I was called on the 27th to say that the items had not arrived yet due to extreme weather and would instead be delivered the following week. The next week I again received a call from the delivery company (apparently a separate entity from Crate & Barrel) saying that the item was not yet in and that th... read more

Claudia M 

on BBB

6 years ago

I bought a sofa from Crate and Barrel last march. It almost immediately began fraying and pilling - the fabric was terrible. I asked to return it. CB2 / Crate and Barrel scheduled a pick-up during working hours so I had a neighbor let them in. After they unloaded the sofa and my friend locked the door (this was about 45 minutes in total); the representative realized he accidentally left his papers in my locked house. He called me, shouting, and demanded someone let him back in - but it wasn't possible - I was unable to leave... read more

Lisa C 

on BBB

6 years ago

I ordered a Mason Bed online in early Dec. it was on back order. When it was finally delivered in Mid January, I was charged the amount plus $139 for shipping. The packaging was damaged and the bed was dinged and there was discoloration. After multiple calls to Customer Service and long hold times, I finally got a nice person who said they refund the shipping and replace the parts that were damaged. The second shipment came even more damaged and discolored. Customer Service said they’d refund my money and to ship it back. No... read more

Nancy J 

on BBB

6 years ago

I have had the worst customer service at the Southpoint Mall in Durham, NC from both the salesperson, (Jenny-who is the rudest ever), and her supervisor. Everyone is so pleasant and kind until there is a problem that doesn't go their was as far as commission , then they turn into monsters. I will never ever step foot in a Crate and Barrel Store in my life, nor will any of my friends and family. 

Tracie R 

on BBB

6 years ago

After waiting 3 weeks, and multiple 1hr or more calls and emails with your customoer service I was told my order was stuck in picking that this happens at times and they wiould push it through and expedite shipping. After 5 days and no gift received i again went through the hours on the phone and email and was given a tracking number. When I checked the number ***** had no record of the number. I again made hoyr long calls too finally be told oh sorry sold out. this was 3 weeks after the ordering, 1 week after the promise of... read more

Ad H 

on BBB

6 years ago

I've been on hold a total of 2 hours. I get it; there is a high call volume, but to then get on the phone with a customer service agent with an attitude, Melissa ********, was highly aggrevating. Fine, the table I ordered on 9/18/18 is back ordered for 3 months and is a Basque II and not a Basque I (not the same table in name or sku but literally the same table...), so I ask if I can buy the cheaper Basque I and Melissa told me it is not available on-line. Naturally, I ask if I can but it by phone with her and she replies no... read more

Michael D 

on BBB

6 years ago

I feel that the advertising laid out by both cb2 and crate&barrel is a bait/switch. They offer rewards through applying for their credit card. I have an 830 credit score for past 10 years, own my home, and only owe 25% of the equity on my home. I also work at one of the largest technology companies in the world as a senior manager. Despite this stellar financial record, I was declined on a CB2 credit card. This was quite puzzling and felt very fishy as to the predatory practices that are behind declining people with stellar ... read more

Whitney L 

on BBB

6 years ago

I am 9 months pregnant and ****** off. We ordered a dresser and a cubby holder for our son's nursery and have spent over $1,500 in the process. Our experience has been a nightmare from start to finish. We took the day off work to be home for the delivery of the dresser. No one showed up. We re-scheduled a second time for a 3-5:15 p.m. window, and your delivery team showed up at 6:15 p.m., when I was at work, and my poor husband had to rush home from the office. Your delivery team didn't wear booties (even though the delivery... read more