Crate and Barrel

Bryan 

on BBB

8 years ago

I've made several purchases over the past 1.5 years at Crate & Barrel and their sister company CB2 - they make great looking products but their customer service is terrible. My most recent experience was a half delivered coat rack that was marked as a completed delivery, requiring me to call persistently to track down what the problem was. They then ran out of stock of the half unfulfilled order and I ended up waiting 4.5 months to get the remaining half. The problem is that C&B customer service doesn't take responsibility o... read more

Lindsay M. 

on BBB

8 years ago

My couch was delivered over 12 months ago with a small tear in the back. I have diligently jumped through all of the hoops - 4 different 800 numbers, multiple touch points, etc. and 2 different repair people(4 days off of work to be home) and STILL not fixed. I will never buy another item from C&B. 

Domopa 

on BBB

8 years ago

This is the second time I have returned an item to CB2 and both times I was only able to receive a refund once I provided the tracking number for my shipment. Unlike most reputable companies that issue refunds automatically, CB2 forces customers to take time to call/e-mail to follow-up. In fact, it seems that your company's policy is to hold the money even after the return has been completed until a customer complains....bad customer service. If I had not been able to find my tracking number for the two orders, I would have ... read more

M. L. 

on BBB

8 years ago

I tried to write a review of my customer service experience for a furniture delivery purchase I made, but they will not post reviews that mention customer service issues on their website...I think consumers should be aware that the delivery window for cb2 furniture is 7AM-7PM. I found this out after calling to schedule delivery. When I called the wait time was over 40 minutes so I left my number for callback. I missed the call (was in the bathroom of course) and had to start the whole process over again and go back to end of... read more

M.M. 

on BBB

9 years ago

I have had a string of negative interactions with different companies' customer service over the past few months so I thought it needed to be said that this company is great. I had a very refreshing experience. I received a wedding gift through my registry over a year ago. My husband and I did not have room for all of the gifts in our old home so we put the boxes, unopened, into storage until we moved into our larger home this August. When we opened the boxes, one of the baking dishes was cracked. I called (over a year later... read more