Crate and Barrel

Skylar W 

on BBB

5 years ago

Ordered the ***** ******* with Brass legs on 6/15/2019 and we have NOT received the correct item as of today 9/28/2019. The ottoman has been delivered two times with the WRONG leg color and the customer service had completely no idea about why this happened. Crate and Barrel refused to do anything but keeping us waiting for the next delivery. The two hour "estimated delivery time " they gave us is also bullshit. Both times the delivery team showed up outside of the time slot they gave us. Both my husband and I work full time... read more

Monika A 

on BBB

5 years ago

ORDER UPDATE: Today, 9-24-19, my sofa and ottoman was delivered finally. Super helpful delivery guys noticed when unpacking that one of the feet was missing...only had a screw coming out of it. So glad they noticed that before setting on my hardwood floors. They took pictures, sent them to their dispatcher and contacted Crate & Barrel. C&B called me fairly quickly and let me know "it could be 4-12 more weeks before a foot is delivered. In the meantime, I need to brace the sofa in some way." Really...I can't make this stuff u... read more

Monika A 

on BBB

6 years ago

Order placed 6/5/19 has yet to be delivered and today is 9/10/19. I have called C & B C/S a dozen times and each time I get a different excuse. I have emailed customer service and still get the run-around. I have paid for the furniture in FULL, which according to Crate & Barrel furniture order policy, they only charge the unpaid balance when the item is ready for delivery. It has been several weeks since then and no response. I called again Sunday, 9/8, was put on hold for a long time, then was told the item would be deliver... read more

Graham K 

on BBB

6 years ago

I ordered a dining room table, chairs and a buffet from Crate and Barrel and although I really liked the furniture I would NEVER order from here again - it has been the WORST experience. The original order as placed at the end of June (and paid for in full) with delivery in mid July. The buffet and chairs arrived but no table - the delivery person claimed that they sent the table top without the base and said we should not take delivery (we never actually saw the table) After having to call several days to reschedule I final... read more

Stephanie M 

on BBB

6 years ago

We are writing to express our serious frustration with Crate and Barrel’s delivery attempts and customer service over the past few months. What should have been two simple furniture deliveries has turned into a nightmare of phone calls, scheduling mishaps, and ruined weekends for our family. We have been good customers of Crate and Barrel for at least a decade now, and we registered there for our wedding over 8 years ago. We have never been treated so poorly by store employees, or given so little help by customer service rep... read more

Michelle M 

on BBB

6 years ago

I experienced very poor coordination between Crate and Barrel and ********* ****, the credit card issuing company they use for their Crate and Barrel credit card. I ordered furniture on the Crate and Barrel site and was lured to open a new "Crate and Barrel credit card" in order to take advantage of the 6-month no financing charges option. I was immediately approved and paid for the furniture with the new credit line I received. Apparently, the furniture was on back order and Crate and Barrel only charged me for 50% of the c... read more

Cherie S 

on BBB

6 years ago

Beware! Absolute WORST customer experience ever! Ordered the Ditto II sectional sofa and patiently awaited delivery. When it finally came, the order was WRONG. They sent me two right arm sofas, versus a sofa and connecting chaise. When the delivery men opened it in my apartment (scratching my hardwood floor in the process), and we realized it was wrong, they wouldn’t take it back and told me they weren’t permitted to do that, and that they had to leave it with me as a “loaner.” I explained I clearly didn’t need a loaner as s... read more

KA 

on BBB

6 years ago

This has been the single worst retail experience that I've ever had in my life. I ordered a couch and chair from CB2 in October of 2018 for my new apartment, spending over $1,500. Unsurprisingly, everything was back-ordered despite being listed as available for delivery. I specifically chose these items because they were among the few that weren't back-ordered. Alas, we sat on fold-out Ikea chairs for over a month while we waited. Finally, delivery day came around. The guys showed up hours late - a weekend day wasted. What w... read more

Mark G 

on BBB

6 years ago

I ordered a smaller-ish credenza on May 2, and it said nothing of being backordered. After a few days it still hadn't shipped so I checked on it, and it was now backordered until mid-may. I check in mid-May when it still hasn't shipped, and it's now backordered till late May. Come late May I finally get a delivery date for a Saturday where I can be home for it. Saturday comes, they miss their 1-4PM window and show up at 4:20, bring a package in, and say there's a second piece so he'll go grab that (it ships in 2 boxes). I wa... read more