This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Church Services
- Plumbing
- Austin, TX
About this business
Location details
7910 Burleson Rd, Ste A, Austin, TX, 78744, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
TOXIC FOR CHILDREN!!! – This company does have decent service. I called them and they were out pretty quick and were professional in their demeanor. BUT, I have a small child and I requested them use a product to clean my ac that wasn't so TOXIC and they were not accommodating AT ALL. So, if you have small children you may want to do a little extra shopping because the products this company uses can do damage to a very small child. Just a little heads up. No that they're a bad company but toxic chemicals are just that - toxi... read more
Business response:
Austin has very strict guidelines about what products we can and cannot use because it is considered a green city. Currently Christian Brothers is using a product known as Enviro-Coil. We do not use the concentrated formula when providing coil cleaning services, we dilute the formula down. Enviro-Coil is a non-toxic, biodegradable, green friendly cleaner that is highly recommended by you're A/C manufacturer. As a company, it would be irresponsible for us to use a chemical or cleaner that we have no training or intimate knowl... read more
try somewhere else – Turned on the heat for the first time this Saturday morning, and nothing. Called this company who had someone out within 2-3hrs, but it all went downhill from there. First words out of his mouth were that this was supposed to be his day off and shouldn't be working. Ok. Then looked at the unit, declared the main board bad, and nothing he could do today. Probably cost $400-800 and take a few days to get the part. Oh, and by the way since this unit is about 10yrs old, we should go ahead and replace both th... read more
Dont Bother – These guys are just like most of the rest. Numbnuts. Do yourself a favor. Honestly. Find someone else.
Business response:
Christian Brothers A/C in Austin is a professional organization with experienced and licensed technicians. Our large number of good reviews should speak volumes. This customer is clearly upset with all of the other companies in Austin as well. We are not sure what "numbnuts" means, but we hope this customer can find a service company that meets them on an intellectual level.
Priced too high – First let me say the customer service was excellent. The technician was very good, fast and friendly. However, I really complained about the price quoted to me (first price quote was $309). While the technician was still at my home I looked up the price of the faulty dual capacitor and showed him the price quoted online was only $28. He came down to a total install price of $240 but that still seems very very high. The technician was only at my house diagnosing and installing for maybe 30 minutes. I think a... read more
Business response:
We appreciate the positive comments this customer left about our customer service and our technicians bedside manner! A/C equipment is very technical today and the parts themselves are just one piece of the equation when quoting a price. We try to get our customers up and running with quality parts, proper and professional installation, and all in a timely manner. In a car, spark plugs are inexpensive but a tune up is usually considerably more. We would be happy to discuss pricing with our customers.
Outstanding Service, Quality Work and Great Results – I just had a brand new Bryant Heat Pump A/C system (16 Seer) installed in my complicated home by Christian Brothers. This process also involved completely redoing a lot of duct work in the attic, redesigning the duct work for improved air flow, zoning the first floor into separately controlled areas, and replacing and repairing the numerous problems and errors that a previous company created. The quality of the installation is the most critical aspect for HVAC systems to ... read more
Not Happy, so far – I had Christian Brothers come out to replace an AC unit. The installers were not friendly, careful or professional. They took two days to install what was promised in half a day, they cut up other ducts getting to unit and left a mess. I found out later that they did not repair the ducts they cut and were leaking air into attic. I called for someone to fix and "Church Services" called me back. So I am not sure who is coming to fix and if they will do a good job. So far I certainly would not recommend and ... read more
Business response:
Christian Brothers has always prided itself on customer satisfaction. We are constantly asked by our Austin area HVAC customers how they could pay us a compliment online. We have a full customer service department, an office manager and a branch manager to oversee our customers and our installations that would be more than happy to help address customer issues.
Re: Recent Installation – We were dealing with a system that was ridiculously noisy and inefficient. I called out Christian Brothers, who sent out Adam. He was extremely professional and polite. We decided to replace the system. Brandon, the technician that they sent out, was a machine. He and his helper knocked the job out quickly, leaving us with a whisper quiet system. I would (and will) recommend them to anyone with HVAC needs
Business response:
Christian Brothers Air Conditioning continues to grow because of great customers who are looking for a responsive company to provide options and knowledge, and then install equipment properly.
One tough customer is happy – Let me first start by saying I am a TOUGH customer. I worked in the building industry for 13 years, and have engineer friends that design mechanical (a/c, heating) systems for large commercial buildings (i.e. I know just enough about a/c's to be a bit of a pain). Christian Brother's installed a new compressor and furnace, as well as new ducts (the whole sha-bang). I am very pleased with the unit that I got, and my electrical bills have dropped this summer despite the fact that I am working at ho... read more
Business response:
Christian Brothers Air Conditioning has had a very busy summer and our technicians and installers are really looking forward to some cooler weather. We appreciate our customers who do want honest answers to their A/C questions and concerns. We realize that each customer is different and we always try to be there for them to keep them happy and telling their friends and neighbors about our knowledgeable air conditioning and heating staff.
Outstanding Service – My wife and I feared the worst when our upstairs A/C unit stopped working. Our A/C system is approximately 10 years old. We were concerned that it was at the end of its useful life and we were going to have to spend a lot of money on a new system. When Robert arrived and completed the diagnostics we were relieved to learn it was only a capacitor and the cost was less than $300. Robert also cleaned our filter and fixed some faulty original wiring on the unit for free. He was also kind enough to recommend... read more
Frequently asked questions about Church Services
How is Church Services rated?
Church Services has a 3 star rating with 148 reviews.
When is Church Services open?
Church Services is open now. It will close at 6:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com