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Church Services
- Plumbing
- Austin, TX
About this business
Location details
7910 Burleson Rd, Ste A, Austin, TX, 78744, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Honest Troubleshooting – I have been very impressed with the service techs of Christian Brothers AC since I moved here four years ago and turned over my servicing to them. I recently had the benefit of one of their best, Glen, to troubleshoot my ten-year old unit. He diagnosed the problem, and made the appropriate repair. He didn't try to sell me a new unit like so many other companies have done in the past. This repair bought me time to assess whether I should upgrade to a multi-fuel unit or not. Very positive experience. I... read more
Still Waiting – I called the Christian Brothers in early November to come inspect the weak dilapidated heating unit in my rental house. Joe and Ricky showed up on time and were extremely friendly and knowledgeable. I was told my unit was in poor shape and the return area was way too small. Joe said given the work needed and their committment to quality, that my landlord would most likely go with a lower priced/quality alternative. I appreciated his candor and was assured he would email over an estimate and diagnosis for me t... read more
Ripped off by Christian Brothers AC – I got charged $330 for a $20 part (a 55/5/440 AC capacitor on the outside unit...google it for prices) and a 10 minute fix. The tech didn't even bother to do a full inspection of my AC unit, verify if the compressor was or was not running before the "fix", or even check the air in the house before the "fix". I guess he thought the middle of summer was a great time to rip someone off.
Business response:
Our intentions are never to have a customer feel this way. Satisfaction, loyalty and doing the right thing is very important to our team. If this individual would please contact Jim Graves in customer service so we can discuss this specific incident in order to resolve the issue, it would be appreciated.
Saved me from the Heat! – This is the third time I have used Christian Brothers AC and they still impress me. The calls are always handled professionally and they do what they say they will do. The technician know their stuff. They offer their services without being "pushy". Robert was the best! I will not only continue to use Christian Brothers, but will refer all my family and friends to them as well.
Business response:
The Christian Brothers team would like to thank you for your kind words and for allowing us to service your air conditioning and heating needs. We hope you'll use us for plumbing sometime soon!
Great Service & Follow-up – We were thoroughly pleased and impressed with the service that Christian Brothers and specifically Marty provided. He is extremely knowledgeable about ACs, including warranty service, provided expert service, discussed concerns we had with another unit and then actually made sure that we received the follow-up calls and information that he promised. And he even cleaned our compressor. Marty knows his stuff and earned my husband's approval with his skill set and service demeanor. We have had servic... read more
Business response:
Christian Brothers thanks you for allowing us to be the company you turn to for your Air Conditioning and Heat Pump needs. Try our plumbing department, we are sure you won't be disappointed!
Christian Brothers Service – I am very much delayed in writing this but because I had another incident it reminded me to take the time to do so. A year ago I have a new AC System installed. It was done timely in one day and the workers were professional and cleaned up their mess. Last night my AC went out. I called this morning and Glen came out this morning and we had AC. He then preceeded to go to the outside and do all the checkups and even turned on the water and washed my AC unit outside. Before Glen left he even waited... read more
Business response:
We appreciate your business and your kind words! We look forward to servicing your Air Conditioning and Heating needs in the future and hope that you'll consider us for any plumbing needs as well.
Glenn at Chritian Brothers – Glenn is one outstanding Tech for this company. He is prompt, honest and spends how ever long it takes to fix the problem. In fact after he left something needed to be tweeked and he came back on his way home. They should give him a raise. The company itself is a tad bit expensive to be honest. Probably the same with most of the a/c companies. Their freon and products they sell are marked up pretty high. Paid $80 to wash my coils with a hose. Guess thats the hourly rate. Why companies charge $34.... read more
Business response:
Christian Brothers realizes that good people and good customer service insure satisfied customers. Responsiveness, quality work, and pricing are important parts of the equation in keeping our customers pleased with Christian Brothers. We constantly monitor market pricing and rates in order to be competitive and maintain our standards of service and quality for A/C and Heating sales and service in Austin. Don't forget we do offer plumbing services too!
AWESOME SERVICE!!!! – Glen with Christian Brothers just left after checking out my AC that was dripping. He was very thorough in explaining what the problems were and what my options were to solve the problem now and what it would take to prevent it from happening again. He even went back up in my attic and poured Clorox in my pan when it became clear that I probably wasn't actually do it myself (hello.....it was 102 outside today and about 140 in the attic!!). He blew out my Condensation lines, checked my freon levels, put ... read more
Business response:
We're glad we were able to service your air conditioning system to your satisfaction! Don't forget to recommend Christian Brothers to your friends and neighbors in need of air conditioning or heating repairs, and we also do new installations. We're now offering plumbing too if the need for a plumber should ever arise, give Christian Brothers a call.
Charge too much – Their technician was good. When Richard, the technician, came to my house, he spent 20 minutes to inspect the A/C unit and found out that I needed a new IC board, and then he gave me a quote for the price of the board between $100 and $200. Then Marissa, the office manager, called me with a total price quote of $575, and since I did not know their hourly rate or how many hours they would need to fix the system, I agreed to let them fix the A/C. When Robert came, he spent less than 30 minutes fixing the A/C.... read more
Frequently asked questions about Church Services
How is Church Services rated?
Church Services has a 3 star rating with 148 reviews.
When is Church Services open?
Church Services is closed now. It will open tomorrow at 9:00 a.m.
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