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Children's Hospital

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4.6
1661 reviews
|Hospitals|Chattanooga, TN 37403

910 Blackford St, Chattanooga, TN 37403

(423) 778-6011

https://www.childrensaterlanger.org/childrens-hospital/childrens-home

Open now:12:00 am - Midnight

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About

Children's Hospital at Erlanger, one of four Comprehensive Regional Pediatric Centers in the state of Tennessee, provides the highest level of care with immediate access to state-of-the-art equipment and a staff of pediatric subspecialists. We are a full service facility with a designated Level IV Neonatal Intensive Care Unit, providing the very highest level of care for premature or sick newborns. The Pediatric Trauma Team, Emergency Department and Pediatric Intensive Care Unit provide immediate 24-hour-a-day care for critically ill or injured children. Erlanger LifeForce Air Ambulance and the Neonatal Pediatric Ground Transport make the services of Children's Hospital quickly accessible to

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4.6
1,661 reviews
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Alexis Brock review for Children's Hospital
Alexis Brock on Facebook

2 years ago

06/18/2020, 02:23 AM
I will NEVER go back to Erlanger Children's Hospital. My 9 month old was sent to have a C.T scan on his head due to it being on the larger side. When someone called me to set an appointment, she was rude right off. I had had a tonsillectomy the morning she called, I told her about it and I was trying my best to talk. I asked her to please give me an appointment a week or two weeks away so I could recover. She told me "no, he has to be seen at 9 months and he is allready 9 1/2 months old." I had noone else to take him so I told her I would reschedule with his pediatrician. Someone calls me a few weeks later to reschedule. she tells me someone will call me to let me know what to bring and where to go. The day of the appointment comes and noone has called me. I sat on hold for over 20 minutes trying to talk to someone there and finally hung up. When we get to the hospital noone helps me in any way or can tell me where I am suppose to go. Then i finally get some direction from a sweet lady at a entrance. I head to a registration desk and the lady never looks up at me, then helps someone who walked up after me, completely ignoring me talking to her. I try another desk and noone is there. I went behind the wall to see if I could find anyone and get told I couldnt be back there. When they finally get time for me, I was telling her everything that went on and all she can say is for me to "go to level g and take a left". I've lost my patience and I'm hurrying down an empty floor filled with 100s of broken printers when I get to the place I'm suppose to go. Every single lady was on her phone and ignoring me. I was able to finally hand someone the paperwork that was given to me. We get called back she tells me to lay my 10 MONTH OLD on the bed. she gets .ad for him not holding still and asks me to hold him down, in which I did. he starts squirming and kicks her. She then SLAPS MY CHILDS LEG AND SAYD "NO SIR". WALKS OUT OF THE ROOM AND DAYS SOMEONE WILL CALL YOU TOMORROW. if you can not handle a baby moving on the table you SHOULD NOT work at a childrens hospital. Never in my life have I ever felt so disrespected as I did at this hospital. I wouldnt reccomend them to ANYONE!!!!
Business Response:

Hi Alexis, thank you for bringing this to our attention. If you have not done so, we encourage you to file a formal complaint using the form here: https://www.erlanger.org/contact-us/patient-experience-form

Amanda Alexander review for Children's Hospital
Amanda Alexander on Facebook

2 years ago

06/05/2020, 12:13 PM
Since becoming a parent in 2008, we’ve trusted TCTCH with all 3 of our daughters. Our youngest broke two bones in her left leg on the mall playground at 18 mo. (Right before our Disney Cruise!) and then her elbow on a basketball court at a bday party at age 3-1/2. 🤦🏼‍♀️🤦🏼‍♀️ Dr. Merritt Adams was fantastic with her! The last time they even put a cast on her monkey, OohOoh! Thank you for hiring the best!!
Nicole Medlock review for Children's Hospital
Nicole Medlock on Facebook

2 years ago

05/15/2020, 02:44 AM
My grandson is in picu right now. They are taking excellent care of him. Couldn't ask for sweeter Drs and nurses. recommend this hospital 110%. Thank You for all you do for the children. ❤️
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Ashley Mcelroy review for Children's Hospital
Ashley Mcelroy on Facebook

2 years ago

01/31/2020, 07:33 AM
great with children and friendly doctors an nurses
Christy Hardin Trageser review for Children's Hospital
Christy Hardin Trageser on Facebook

2 years ago

01/20/2020, 11:54 AM
My son received excellent care in the Emergency Room last night. From the moment we walked in he was well taken care of. We must have had 20 staff members in and out and they were all great.
Brandy Forester review for Children's Hospital
Brandy Forester on Facebook

2 years ago

12/13/2019, 11:33 AM
there is the best doctors here I wouldn't want my children going anywhere else
Reyna Ramirez review for Children's Hospital
Reyna Ramirez on Facebook

2 years ago

11/20/2019, 13:40 PM
de venir aquí hospital erlanger
Stacia Childress review for Children's Hospital
Stacia Childress on Facebook

2 years ago

11/12/2019, 07:20 AM
If you need a special Emergency care, I highly recommend this hospital , especially for Delivery.
Tabitha Reid Oliver review for Children's Hospital
Tabitha Reid Oliver on Facebook

2 years ago

10/22/2019, 14:21 PM
Absolutely love the hospital and the staff!!
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