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Chief/Bauer Service Experts

4.2

About this business

Chief/Bauer Service Experts has been serving the Champaign area for 60 years providing heating, air conditioning, and indoor air quality services. 

Location details

520 N Hickory St, Champaign, IL, 61820, United States

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4.21,835 reviews
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Kyle T's profile image
Kyle T 
5 years ago

Michelle with The Pink Plumber came out and did an inspection at my mother's home in Marietta. Her main water line needed replacing. They were able to get the job done in 1 day and $1500 cheaper than our regular plumber that we have used for over 30 years. Great job. Will definitely give The Pink Plumber our business again!! 

Thom S's profile image
Thom S 
5 years ago

We had a leak in our water line. TJ came out that afternoon and provided exceptional service. He was professional and thorough, and explained the nature of the problem and helped us come up with some solutions to prevent future problems. We've used Pink Plumber several times and have always been extremely pleased! 

Joanna S's profile image
Joanna S 
5 years ago

I was having a new sink installed in the kitchen and new sink installed in a bathroom so needed faucets installed for both as well as a replumb and a new garbage disposer for the kitchen sink. There was also a problem with a bathroom shower pipe or valve. Todd came out to give me an estimate and then again right after the sinks were installed so I would not be without over the weekend. He worked methodically and carefully. He then "rebuilt" the cold water valve in the shower but although the valve worked, no cold water flowe... read more

John P's profile image
John P 
5 years ago

I've been using these folks for 12 years at 2 different residences. Isaac is dependable, knowledgeable and honest which are traits challenging to find in a service provider these days. Isaac consistently goes above and beyond the minimum. I highly recommend them for ongoing 2/year health checks, repairs and new installations. 

Business response:

****, we have truly appreciated your business over the years and thank you for being such a loyal customer! 

Rick K's profile image
Rick K 
5 years ago

Began to use Roland ******* about two years ago when our central air conditioning system stopped working...and got blown off by our previous HVAC contractor. Roland ******* service technicians responded that day, worked hard to diagnose our problems and fixed system temporarily, ordered new parts needed and returned and installed them! On 10/17/2019, our furnace stopped working. Technician Brian responded later that day and meticulously worded to diagnose two separate equipment issues. He got our system back up and running, ... read more

Business response:

*******, thank you for your business and this wonderful review. We really appreciate it! 

Frank Z.'s profile image
Frank Z. 
5 years ago

BUYER BEWARE Terrible company to deal with. The following was sent to me from thier customer service department. "I use that term loosely" I purchased a resale home that the "MONKEYS" performed a $18,000 installation! I wrote a honest assessment of my experience and my service agreeement was cancelled by the customer service department! This is what I was sent " Mr. **********, Please refer to OHS' Terms and Conditions for Service and VIP Plan (the last 2 pages of your invoice), item 9(d) regarding posting defamatory comment... read more

Robert H's profile image
Robert H 
5 years ago

Warning To All For A/"C maintenance this year we went with Service Experts vs Den Air, a costly mistake!! They are thieves and be on the lookout for James. A fast talking con man !! He did all kinds of things we did not ask him. We have 2 A/C units and he was only supposed to clean coils and check the coolant on both machines. He took it upon himself and 1. brought a new type of filter we never asked for and 2. Then he added a layer of insulation foam in the attic which did nothing for lowering the electric bill. Again, he s... read more

Business response:

******, we truly apologize for your experience and would like to look into your situation. Please contact us at CustomerService@ServiceExperts.com with your full name on the account, address and phone number and we will follow up with you. 

Nancy M's profile image
Nancy M 
5 years ago

I had a plumbing emergency @4:30 pm when most places are ready to close. The woman who answered the phone was pleasant and reassuring. She told me Deven would be here within the hour. He actually arrived earlier, explained what he was going to do and how much it would cost. Deven was pleasant and efficient and the job was completed quickly. He then did a free inspection of all my plumbing. The price was what he quoted, and he took care of my issue quickly. I hadn't used this company before, but they will now be my plumbing c... read more

Francis H's profile image
Francis H 
5 years ago

The plumber who came to quote our work, Ephantus, did a great job. He came to check one thing and said there was no problem but then noticed symptoms of a potential issue which he tested for. Our pressure regulator had failed. This has a potential to cause damage to fixtures and internal piping. We had double the "safe" maximum. He explained all this carefully and I was able to check with appropriate websites and proved him very correct. Ephantus came back the next day and did the work. He was conscienscious and worked hard ... read more

Frequently asked questions about Chief/Bauer Service Experts

How is Chief/Bauer Service Experts rated?

Chief/Bauer Service Experts has a 4.2 star rating with 1,835 reviews. 

When is Chief/Bauer Service Experts open?

Chief/Bauer Service Experts is open now. It is open 24/7. 

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