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Chief/Bauer Service Experts

4.2

About this business

Chief/Bauer Service Experts has been serving the Champaign area for 60 years providing heating, air conditioning, and indoor air quality services. 

Location details

520 N Hickory St, Champaign, IL, 61820, United States

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4.21,835 reviews
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Franklin Henry D's profile image
Franklin Henry D 
5 years ago

the price went from $149. to $574.75 without logic. In my 12 years living in Georgia this Company is one of the worst in overcharging customers. 

Walter T's profile image
Walter T 
5 years ago

I have a PLUS Maintenance membership. My AC quit late one evening and I called them and arranged for a technician early the next morning. Matthew was at my house early and had my AC going in no time. Steve ****** arrived and after discussing my problem with my 20 year old AC, I decided it was time for new one. They did not charge me for the work Matthew did of course. The next morning Billy Henderson arrived with the new AC did a great job installing it. They made sure to not scratch my hardwood floor and cleaned everything ... read more

Business response:

****** - We strive to provide excellent service and are thrilled to hear that was reflected during your recent experience! 

mary f's profile image
mary f 
5 years ago

Tim A. was amazing. I was 10 days out from quadruple bi-pass surgery and Tim was so kind. My system is about 40yrs old and had not been seviced for 30. There were MAJOR problems! All of which were addressed by Tim. He was very knowledgeable and very polite as he explained what was needed and why. 

Andrew P's profile image
Andrew P 
5 years ago

The people at Aramendia/Service Experts will take care of you. I was not happy with my first decision regarding my Air Conditioning unit. They worked with me as I renegotiated my purchase. Now I am very happy with my decision and my new air conditioning system. They also added Cellulose installation in my attic. (I chose cellulose installation over fiberglass.) Make sure that you know whether you are signing up for a lease on an A/C unit, or if you are purchasing an A/C unit. Take a day or more to think about what you what t... read more

Business response:

****** - Thanks for being a loyal customer and sharing your positive experience! 

Theodore R's profile image
Theodore R 
5 years ago

ServiceExperts gets it done . Installed a new system last week . Hit some bumps with parts failing , but the various crews involved with getting our system balanced and operational were terrific . From beginning to end all the reps from SE where concerned with getting us back in the cooling mode in our home . Bryan, David, Wes, Eric and of course Doug . Well done guys and Thank You all very much . 

Business response:

******** - We appreciate your business and thank you for this great review! 

Heather P's profile image
Heather P 
5 years ago

Our technician lied to us and said that our AC unit had no coolant. They told us there was a leak and that it was in our best interest to buy a completely new unit. A salesman cane out and tried to sell us a $10,000 unit. We had another company out for a second opinion and it turns out that the unit was FULL of coolant and simply needed to unfreeze. There are crooks working in this company and they didn't seem to mind that at all when I called to tell them about my negative experience. 

Business response:

We apologize for your experience and are looking into your situation with the information you emailed in. 

Ann A's profile image
Ann A 
5 years ago

"We had the "GREATEST" experience with Strogen's service. We can't tell you how happy we are with ALL of them. The installer Rod ******* was absolutely FANTASTIC throughout the whole process. They were TERRIFIC from the Customer Service Representatives, the Installation Manager, the Technicians and to the Installer Rod. We will continue to use them to service all our future needs." 

Business response:

*** - We strive to provide excellent service and are thrilled to hear that was reflected during your recent experience! 

Connie S's profile image
Connie S 
5 years ago

Wonderful service, fair pricing. I highly recommend this company for your HVAC needs. 

Business response:

****** - Thank you for this great review and recommendation! 

Dennis H's profile image
Dennis H 
5 years ago

I am very pleased with the professionalism and service I receive from McKinley every time! 

Business response:

****** - Thank you for your continued trust in our services! 

Frequently asked questions about Chief/Bauer Service Experts

How is Chief/Bauer Service Experts rated?

Chief/Bauer Service Experts has a 4.2 star rating with 1,835 reviews. 

When is Chief/Bauer Service Experts open?

Chief/Bauer Service Experts is open now. It is open 24/7. 

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