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Chief/Bauer Service Experts
- Heating & Air Conditioning/HVAC
- Champaign, IL
About this business
Chief/Bauer Service Experts has been serving the Champaign area for 60 years providing heating, air conditioning, and indoor air quality services.
Location details
520 N Hickory St, Champaign, IL, 61820, United States
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Absolutely the best service. It was time for our winter tune, dilemma was setting a date due to an upcoming surgery. Without hesitation, they got us in so much sooner. I adore my service person. He is professional, clean, polite, and educates us on our equipment so if a problem comes up, we know what to do and how to take care of it. Have been a customer for over 8yrs and I'd give 10 stars, if I could.
Business response:
***** - We are happy that the team worked together to provide you with a great experience!
Professional, friendly, competitive pricing. Very dependable and technicians go above and beyond with customer service.
Business response:
We strive to provide excellent service and are thrilled to hear that was reflected during your recent experience!
I am livid with your new LACK of service. I had two people out yesterday for the semi-annual service. The one guy had an extremely soft voice, muffled further with the mask so I could not understand a word he said, which turned out to be techno-babble anyway. Finally said something about a valve and the fan in the air handler and a fan in the outside unit. I did not understand what the issues were and he did not explain. I asked him how much to replace the valve and he said he did not know without going downstairs to check t... read more
Business response:
Hello Mr. **** - I understand that the Field Supervisor has already addressed your concerns. If you need further help, please contact us at CustomerService@ServiceExperts.com with your full name on the account, address and phone number and we will follow up with you.
We have been their clients for many years and will continue to do so. Their service techs are always very helpful, on time and make you feel that you are important to them.
Business response:
**** - We have truly appreciated your business over the years and thank you for being such a loyal customer!
We have had Cronin ***** do a yearly inspection of our Furnace / AC for about three plus years. The last person who came (*****) was courteous, knowledgeable, and efficient. We had to change the date of our service and the office made the changes no questions asked. While ***** was visiting I asked multiple questions regarding on demand water heaters and although I do not have a unit he patiently answered questions to the best of his ability. He referred me to a more knowledgeable person for those things he was not able to a... read more
Business response:
**** - We appreciate your business and thank you for this great review!
I had an issue with PeachtreeeServiceExperts. But it has now been resolved thanks to Lauren.
Business response:
********* - Thank you again for taking the time to let us know how we did. We hope you have a great day!
Great service! Very polite and informative. Arrived in the first hour of the time frame booked, bonus.
Business response:
****** - We appreciate your business and are pleased to hear that our technician was able to provide you with the top notch service that you needed.
Say NO to the Advantage Program! Due to the Covoid Crisis I cancelled my annual maintenance service call. For weeks after that I got a daily email telling me that I had a scheduled appointment for the next day. To protect my family and the technicians I kept cancelling the preset appointments and they kept resetting them (without my consent). It is obvious that Neal Harris does not respect the Covid Crisis along with protecting it's customers and technicians, it's all about the money. So I cancelled my Service Advantage Prog... read more
Business response:
We're very sorry to hear of your experience. We strive to give the best customer service experience possible and are working to resolve your issues.
They very good. Excellent customer service. Very professional and courteous.
Business response:
******* - We are glad to hear that you are pleased with our services! Thank you for your review and for being a valued customer!
Frequently asked questions about Chief/Bauer Service Experts
How is Chief/Bauer Service Experts rated?
Chief/Bauer Service Experts has a 4.2 star rating with 1,833 reviews.
When is Chief/Bauer Service Experts open?
Chief/Bauer Service Experts is open now. It is open 24/7.
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