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Chief/Bauer Service Experts
- Heating & Air Conditioning/HVAC
- Champaign, IL
About this business
Chief/Bauer Service Experts has been serving the Champaign area for 60 years providing heating, air conditioning, and indoor air quality services.
Location details
520 N Hickory St, Champaign, IL, 61820, United States
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I usually have fairly good service but not this time. The plumber came out said couldn't do anything and left. I did not receive a call back and basically have little information and had to call another plumber to come and fix the situation
Business response:
*** - We apologize for your experience and would like to look into your situation. Please contact us at ***************@ServiceExperts.com with your full name on the account, address, and phone number, and we will follow up with you. Thank you.
fixed a plugged drain a few months ago/ replaced an old water heater recently/ did a good job/ on time /fair price / followed covid protocols
Professional, on time, explained everything that he had done and put it and all quotes to potential problems in writing
Business response:
**** - We appreciate the opportunity to provide ongoing service to maintain your system's integrity all year long!
I am extremely disappointed in my service, and will not be using Rolf G****** again. The toilet and drain in the downstairs portion of our house has been unable to flush properly, so we called RG. The plumber shows up, has me flush the toilet upstairs, and says that "It's a main line clog. We don't do that." and recommended me another business. After being at my location for less than 6 minutes, he charged me $85, and then has the audacity to leave his business card, as if the service provided was noteworthy.
Business response:
****** - We regret that you have concerns and would like to gather more information in order to provide resolution. Please contact us at ***************@ServiceExperts.com with your full name on the account, address and phone number and we will follow up with you.
We had a maintenance check done on our furnace. Our Service Technician, Dalton, did a thorough, clean job. He was able to fix a 'dripping noise' I kept hearing from our furnace and explained in detail what he was doing. He also offered up some additional suggestions - a 17 gallon Bypass Humidifier or a Powered Humidifier, but was not at all pushy. Good manners! We declined at that time as financially, it would be a bit of a stretch for us at the moment. This is a good company.
Business response:
**** - We appreciate your business and are pleased to hear that our technician was able to provide you with the top notch service that you needed.
I used this company to get a brand new heat and air system about three years and it has been one thing after another. I am still dealing with things from their aftermath of getting my system put in. I have made numerous calls and always hear the I will check and speak to my manager and get back with you and never hear anything back. I spent 20 thousand dollars with them to have damaged things in my house from their workers that they refuse to fix that I have tried to get fixed from day one and even with their changed managem... read more
Business response:
***** - We regret that you have concerns and would like to gather more information in order to provide resolution. Please contact us at ***************@ServiceExperts.com with your full name on the account, address and phone number and we will follow up with you.
From the office employees, technicians and sales consultants....always professional, skilled and courteous !! Covid19 protocols in place . Latest work was a new hot water tank but I have had a new AC and furnace from them.
Business response:
******* - We appreciate your business and look forward to our continued relationship!
Appreciated their quick response. The plumber installed the the faucet professionally and quickly
Business response:
*** - Thanks for being a loyal customer and sharing your positive experience!
A one star review was the only way I had the option of writing a review. I was completely lied to when I purchased my new systems. Several times I have tried to get accurate information about their billing practices without success. Today I was advised that I would be paying more then double the amount that the salesman had advised. Be careful with their paperwork and all of their false promises.
Business response:
*** - We regret that you have concerns and would like to gather more information in order to provide resolution. Please contact us at ***************@ServiceExperts.com with your full name on the account, address and phone number and we will follow up with you.
Frequently asked questions about Chief/Bauer Service Experts
How is Chief/Bauer Service Experts rated?
Chief/Bauer Service Experts has a 4.2 star rating with 1,833 reviews.
When is Chief/Bauer Service Experts open?
Chief/Bauer Service Experts is open now. It is open 24/7.
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