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Chief/Bauer Service Experts
- Heating & Air Conditioning/HVAC
- Champaign, IL
About this business
Chief/Bauer Service Experts has been serving the Champaign area for 60 years providing heating, air conditioning, and indoor air quality services.
Location details
520 N Hickory St, Champaign, IL, 61820, United States
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Stark Air did a GREAT job for us! Very professional and on time! They also gave excellent tips and advice on maintaining our HVAC!!
Business response:
We strive to provide excellent service and are thrilled to hear that was reflected during your recent experience!
I have always been satisfied with Strand Brothers and their services. I bought a 5 ton Lennox unit from them and my coil went out three years later. This was frustrating, to say the least, but Strand stood by their warranty and their service technicians were nice. I think I paid a little more than most places for my unit but service after the sale is excellent. Get their service agreement, if you can.
Business response:
***** - Thank you for your business and this wonderful review. We really appreciate it!
This company is triple charging their customers for service after the snow storm in Texas. They indicated their increase in fees was because they could get out sooner then most plumbing companies because they brought in plumbers from our state. Fortunately, we did not have an emergency situation and could get a 2nd estimate for the work. We needed three outside faucets replaced (hose bibs), Stark Air wanted to charge close to $2000. I contacted another plumbing, they came out within a couple of days, charged $650 to replace ... read more
Business response:
We understand how frustrating plumbing expenses can be and apologize if we did not do a better job of explaining our prices. While it is true that we had plumbers from out of state help our team after the winter storm, our prices did not increase. We have reviewed photos and notes from your call and have noticed that the job could have been priced differently. We have used this as a coaching opportunity for our staff and appreciate you bring this to our attention. We hope you will consider us in the future.
On April 21, 2021 - Church's Services came to my home to inspect my AC/Heating unit under a TXU Energy program that provided a FREE service check to all TXU customers - paid for by TXU. Three technicians showed up, one was a sales representative. They checked everything, the blower & heating unit in the attic - then the A/C compressor unit outside. While the two technicians had just gone up into the attic, the sales rep started talking to me about an annual service contract for $163 per month - this is before any issues were... read more
Business response:
******* - We sincerely apologize if you feel that we have not provided the best service possible. Please contact us at ***************@ServiceExperts.com with the full name on the account, your address, and a phone number where we can reach you. We would like to work with you to make sure your issue is resolved.
VERY UNPROFESSIONIAL EMPLOYEES!****** INSTALLATION, A HIGH SCHOOL TECH STUDENT COULDVE DONE A BETTERJOB,HAD TO HAVE THEM BACK FOR A 3RD TIME!!! AND I STILL CANT GET WHAT I WANT DONE.ON A SCHEDULED APPOINTMENT THEY CAME 2:55 MINS LATE I LOST A WHOLE DAY WAITING FOR THEM.AND TODAY THEY COME BACK UNANNOUNCED,NOT SCHEDULED AND NO PHONE CALL.IF I COULD I WOULD HAVE THEM TAKE ALL THEIR STUFF OUT AND HIRE SUM1 DIFFERENT. PEOPLE STAY AWAY FROM THIS COMPANY!!!!!!!!!!!!!!!!! THEY ARE HACKS,SCAM ARTISTS.I DID BETTER QUALITY WORK WHEN I... read more
Business response:
We sincerely apologize if you feel that we have not provided the best service possible. Please contact us at ***************@ServiceExperts.com with the full name on the account, your address, and a phone number where we can reach you. We would like to work with you to make sure your issue is resolved.
We had a annual service contract that included annual checks of our HVAC system. For the service appointment scheduled this week, a lead sales associate joined the tech and it just so happened that both our furnace and A/C unit needed to be replaced! Because the poor condition of our equipment was a health risk, but thank goodness we were contract customers so the job could be done for 10-17k! A follow up appointment the next day, gratefully acknowledged that our system might be reaching the end of it's useful life, at this ... read more
Business response:
We regret that you have concerns and would like to gather more information in order to provide resolution. Please contact us at ***************@ServiceExperts.com with your full name on the account, address and phone number and we will follow up with you.
A technician from SERVICE EXPERTS was at my home yesterday to do the biannual maintenance on my AC, furnace & humidifier. He told me that I needed $4K worth of replacements for a 9-year-old, top of the line furnace & my AC unit. I replied that I'm not putting $4K into an old system that is always needing replacement parts. When I initially purchased the systems from them, I was told that they would last a good 15 years. The tech then presented two options for high efficiency systems that have an unbreakable 10-year contract.... read more
Business response:
We regret that you have concerns and would like to gather more information in order to provide resolution. Please contact us at ***************@ServiceExperts.com with your full name on the account, address and phone number and we will follow up with you.
I have been using Strand for AC installation and services for over 20 years. I am very confident in their business practices and have always been extremely pleased with their service. I highly recommmend!
Business response:
We have truly appreciated your business over the years and thank you for making us your trusted partner when it comes to your HVAC needs!
We had Bryant heating & cooling, lexington, install a 50 gal water heater by employee, willie. He did an excellent job. Very professional. He wore a mask during the whole process. Highly recommend
Business response:
We are glad to hear that you are pleased with our services! Thank you for your review and for being a valued customer!
Frequently asked questions about Chief/Bauer Service Experts
How is Chief/Bauer Service Experts rated?
Chief/Bauer Service Experts has a 4.2 star rating with 1,833 reviews.
When is Chief/Bauer Service Experts open?
Chief/Bauer Service Experts is open now. It is open 24/7.
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