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Chief/Bauer Service Experts
- Heating & Air Conditioning/HVAC
- Champaign, IL
About this business
Chief/Bauer Service Experts has been serving the Champaign area for 60 years providing heating, air conditioning, and indoor air quality services.
Location details
520 N Hickory St, Champaign, IL, 61820, United States
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Had them come out to fix a leak at the kitchen sink and a toilet leaking at the base. Sink still leaks and the toilet is loose and leaks worse than it did before their repairs. I will be calling them and expect them to come out again to fix the leaks at their expense.
Business response:
We sincerely apologize if you feel that we have not provided the best service possible. Please contact us at ***************@ServiceExperts.com with the full name on the account, your address, and a phone number where we can reach you. We would like to work with you to make sure your issue is resolved.
Great service! I have my AC inspected twice a year. Jason did the latest inspection and was very informative and courteous. I would recommend to friends and family.
Business response:
Thank you for this great review and recommendation!
I have received excellent service from this company for over 20 years. Have recommended to all my friends and family.
Business response:
Thank you for making us your trusted partner when it comes to your HVAC needs!
My wife and I have been using RG Service Experts for 12+ years for all of furnace / AC needs, they offer regular service program AC in the spring and furnace in the fall for one flat rate. Just this past week I had a plumbing problem in my bathroom I wasn't initially aware that they had a plumbing service team but after calling one of their competitors and getting their weekend call rate and the hourly rate on top of that AND having the on-call tech tell me that since it wasn't a emergency I should wait until Monday when bot... read more
Business response:
Thank you for making us your trusted partner when it comes to your HVAC and plumbing needs!
The service tech was great. Came in, pointed out that the problem was more than what I had thought and recommended we replace our water heater. No problem. The only comment I will make and this is not a complaint, is for the sake of improving on customer service, don't wait an hour after the appointment time window to call checking that we are home and informing us that a service tech is available and will be sent. Why did we make an appointment in the first place with a two hour window? Should not the service tech be given ... read more
Business response:
We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. Thank you again for taking the time to let us know how we did. We hope you have a great day!
I would like to express my sincere appreciation for the outstanding job Arthur (assisted by David S******) did in handling my AC maintenance tune up this afternoon. I was extremely pleased with the professional and thorough way they checked over my unit. They were courteous and secured my confidence, not only in the worked they did, but was also in the way they adhered to COVID safety precautions. I will certainly use your company again. And whenever I have the opportunity, I will recommend Service Experts to my family and f... read more
Business response:
***** - Thank you for this great review and recommendation!
Had a new furnace installed on 10 Feb; so far so good. Quick response to my need for inspection & service. Nice employees.
Business response:
Thank you for choosing us to make sure your system is ready to keep you comfortable all season long!
I was very disappointed with the sales person Alex M***** who told me that I would not pay for 4 months and no interest being 74 he read this information from his iPad that everything will be ok. told him that I lost my job and would only get SS nothing else. He said not to worry well that was a lie just at the time I could cancel he said that that the sale expired. So not chance to do anything he also said since they could not cut out my wall for the slide in filter that all I had to do was call and they would give me a box... read more
Business response:
***** - We regret that you have concerns and would like to gather more information in order to provide resolution. Please contact us at ***************@ServiceExperts.com with your full name on the account, address and phone number and we will follow up with you.
The technician was very knowledgeable, and he was quick to figure out exactly what we needed.
Business response:
******** - We appreciate your business and thank you for this great review!
Frequently asked questions about Chief/Bauer Service Experts
How is Chief/Bauer Service Experts rated?
Chief/Bauer Service Experts has a 4.2 star rating with 1,833 reviews.
When is Chief/Bauer Service Experts open?
Chief/Bauer Service Experts is open now. It is open 24/7.
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