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Chief/Bauer Service Experts
- Heating & Air Conditioning/HVAC
- Champaign, IL
About this business
Chief/Bauer Service Experts has been serving the Champaign area for 60 years providing heating, air conditioning, and indoor air quality services.
Location details
520 N Hickory St, Champaign, IL, 61820, United States
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I will never call them again. The person that took my call was very nice and professional. I called at 11am. She said that they would definitely be out that day. I called again at 4pm since I had not heard from them and this lady looked it up and assured me that they would get to me. (Notice that I called them not them letting me know). I stayed up past midnight and no show and no call. As I write this review the next morning late, I still have not heard from them. I am not waiting any longer and have called another company.... read more
Business response:
Hello *******, Thank you for bringing this to our attention. We're normally known for our friendly and professional staff and we regret this was not your experience. We strive to give the best customer service experience possible and would like to have a second chance to do so. Please contact us at ***************@ServiceExperts.com with your full name on the account, address and phone number and we will follow up with you.
Service Experts were able to get to our home the same day I called. They were extremely polite, courteous, knowledgeable and efficient. The best service I've received in many years.
Business response:
******** - We strive to provide excellent service and are thrilled to hear that was reflected during your recent experience!
I did not want to even give this company a star but had to so I could write my review. Called on Thursday as we were having an issue with our HVAC system. The woman I spoke to stated that there was an opening for that evening and she would call me between 5 and 5:30 PM to give us the tech's ETA. At 5:50 PM she called and Informed me that the tech Mike would arrive in about 2hrs. Fast forward to 11:30 PM and no tech I went to bed. The next day I called, giving them the benefit of the doubt that something happened, nope just a... read more
Business response:
We sincerely apologize if you feel that we have not provided the best service possible. Please contact us at ***************@ServiceExperts.com with the full name on the account, your address, and a phone number where we can reach you. We would like to work with you to make sure your issue is resolved.
They always come when I call and their workers are always very polite and courteous. Everything is always fixed right.
Business response:
We are proud to be your trusted partner for all of your HVAC needs!
Technician Houston was on time, he was friendly, very professional and had been very well trained. Within 30 minutes he understood heating issues and went over options with explaining in detail what needed to be done. He was a first rate technician.
Business response:
****** - We are glad to hear that we were able to take care of your problem and look forward to continuing to do business with you in the future!
Excellent emergency service after hours. It pays to be an Advantage member!
Business response:
**** - Thanks for being a loyal customer and sharing your positive experience!
Service Experts has been taking care of our furnace and air conditioning for years - always with expertise and professionalism. so when it came time to replace our 22+ year old units, it was an easy decision to choose Service Experts as they had already earned our trust. From the recommendations of the service/maintenance technicians who had been taking care of us, their sales team, and the installers - we knew the product was the right one for our home. Attention to detail, working to our specific needs (we have an original... read more
Business response:
Hi ********* - Thank you for making us your trusted partner when it comes to your HVAC needs for these many years!
Great Service so far, (2 years) but the sales rep should have been upfront with the pricing. I found out a couple of months ago, after talking to a receptionists at a local branch, that i would never own my AC unit. The sales rep stated (2 years ago) that it would be a monthly cost for 10 years, leaving me to think that after that, I would be done and own it...just like anything else we purchase in this world. I'm curious as to what happens after the 10 years is up...some one please explain. If I had known up front that I wo... read more
Business response:
****** - We regret that you have concerns and would like to gather more information in order to provide resolution. Please contact us at CustomerService@ServiceExperts.com with your full name on the account, address and phone number and we will follow up with you.
The best thing Komfort Air did was hire Jason, Sales Rep., George and Daniel Installers. All three were professional, kind and understanding. I had been without heat for four years. Jason was very detailed in looking at my old system. Quoted me the price and program that would best fit my needs. I literally cried when he told me the price and about the program. I was elated. George and Daniel were very caring when entering and exiting my home. So very cautious of my flooring. They made sure that everything was up to the new ... read more
Business response:
****** - We appreciate your business and are pleased to hear that our team was able to provide you with the top notch service that you needed.
Frequently asked questions about Chief/Bauer Service Experts
How is Chief/Bauer Service Experts rated?
Chief/Bauer Service Experts has a 4.2 star rating with 1,833 reviews.
When is Chief/Bauer Service Experts open?
Chief/Bauer Service Experts is open now. It is open 24/7.
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