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Chief/Bauer Service Experts
- Heating & Air Conditioning/HVAC
- Champaign, IL
About this business
Chief/Bauer Service Experts has been serving the Champaign area for 60 years providing heating, air conditioning, and indoor air quality services.
Location details
520 N Hickory St, Champaign, IL, 61820, United States
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Rick just finished an extensive pipe repair and installed 2 new toilets and mini water heater. Did an excellent job and I am very pleased with his workmanship. Arrived on time was courteous and did the job right.
Beware...DO NOT EVER HIRE SERVICE EXPERTS HEATING & AIR CONDITIONING!!!! How this company, Service Experts Heating and Air Conditioning, can be accredited by the Better Business Bureau, I will never understand! If you read many of the reviews customers have left, you get a clear picture of how this company operates, and you will wonder why they are still in business today! I, unfortunately, am one of their most recent customers in Florida to have been taken advantage of and swindled out of $2000.00!!! Let me start at the beg... read more
Business response:
**** - We regret that you have concerns and would like to gather more information in order to provide resolution. Please contact us at CustomerService@ServiceExperts.com with your full name on the account, address and phone number and we will follow up with you.
Excellent technician who explained what he was going to service and very efficient work. Good value on service.
Business response:
****** - We appreciate your business and thank you for this great review!
They replaced my compressor without changing the dryer which was bad so AC didn't cool properly. Hired another company to find out why AC not working. They said the dryer was original to the unit and should have been changed when the compressor was changed. The manufacturer gives you a dryer when you buy the compressor because they recommend you change it to protect the compressor. The second company told me to call them back and fix it. I called device experts back and when they came they said outside unit was fine and the ... read more
Business response:
****** - We regret that you feel that we were not able to provide the service needed and would like to look into this matter. Please contact us at CustomerService@ServiceExperts.com with the full name on the account, your address, and a phone number where we can reach you.
Outstanding service with great customer care, that is what JD ******* provided to me and my family. He was extremely professional and attentive to my immediate need(s), and able to identify and anticipate future needs. JD listened, made suggestions and explained the products offered and how they would benefit our household. I am not one to fall for PUFFING (to advertise with exaggerated or false praise), as Judge Judy regularly puts it. I always perform my own research, both prior to and during any and all service calls. Fr... read more
Business response:
We are glad to hear that you are pleased with our services! Thank you for your review and for being a valued customer!
I'm afraid I must agree with many of the other reviews posted here. I had 1 week left on my two year service contract when the office contacted me. I was appreciative they let me know my contract was almost expired, and immediately made an appointment. Since this was my last service visit, (as I did not plan to renew the contract), I asked that the technician be told I wanted the indoor coils cleaned. when the tech showed up, although he was very personable, he told me I was out of contract and that it would be $250. to clea... read more
I have used Service Experts for years and never been disappointed! Done right, on time, and professionally. I don't use anyone else!
my ac was bit coming so I turned it off. When Strand Brothers came out the technician he asked that I turned the unit back on. The AC started right back up. Technician said he could not find the reason why except I was 2 pounds lie in Freon. I paid him and he left. Two weeks later the AC did the same thing. I called Strand Brothers and asked if they would put the 2 pounds of Freon in the unit. The lady answering the phone would not give me a straight answer. She finally said I would have to talk to Billy. All she kept repeat... read more
Business response:
****** - We regret that you feel that we were not able to provide the service needed and would like to look into this matter. Please contact us at CustomerService@ServiceExperts.com with the full name on the account, your address, and a phone number where we can reach you.
Neither tech or receptionist had any knoledge of services they provided.
Frequently asked questions about Chief/Bauer Service Experts
How is Chief/Bauer Service Experts rated?
Chief/Bauer Service Experts has a 4.2 star rating with 1,833 reviews.
When is Chief/Bauer Service Experts open?
Chief/Bauer Service Experts is open now. It is open 24/7.
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