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Chief/Bauer Service Experts
- Heating & Air Conditioning/HVAC
- Champaign, IL
About this business
Chief/Bauer Service Experts has been serving the Champaign area for 60 years providing heating, air conditioning, and indoor air quality services.
Location details
520 N Hickory St, Champaign, IL, 61820, United States
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Dependable, courteous service. Helpful with any questions I may have.
Business response:
We strive to provide excellent service and are thrilled to hear that was reflected during your recent experience!
4.5 out of 5???? Don't waste your time! They just want to sell you a new one. And from the reviews of it I wouldn't even buy new from them anyways. Well I was pleased they were able to come out the same day I guess that's where the 1 star would fit in. First of all I was told I could sign up for the advantage program and only be charged $1 per month for the first year for service calls. As soon as they arrived they told it would be a $66 charge and they were aware of the miscommunication because it happens all the time, real... read more
Business response:
We apologize for your experience and would like to look into your situation. Please contact us at ***************@ServiceExperts.com with your full name on the account, address, and phone number, and we will follow up with you. Thank you.
I've been a customer for over 25 years. In the past 8 years horrible customer service and professionalism. Numerous times call last minute and cancel, lack of communication, management promises next time will be better and fails. No respect for customer's time or appreciation for their business.
Business response:
We regret that you have concerns and would like to gather more information in order to provide resolution. Please contact us at ***************@ServiceExperts.com with your full name on the account, address and phone number and we will follow up with you.
My sales person Mike H**** and the installation crew, Geoff & Matt were fantastic. Fast, courteous and professional. I would recommend Bryant to anyone !
Business response:
We appreciate your business and thank you for this great review!
System only a year old! Reported power surges right after installation. Their service tech and electrician came out and said nothing was wrong and it had nothing to do with the install. Mind you, this did not start until the days following install. I have lived in this house 10 years. Ff to a month ago when water started dripping from my ceiling due to incorrect installation of the unit and drain pain. However, the tech that came out said it was the filter being too dirty and he took it out and said he would bring another on... read more
Business response:
We apologize for your experience and would like to look into your situation. Please contact us at ***************@ServiceExperts.com with your full name on the account, address, and phone number, and we will follow up with you. Thank you.
One year since I posted this and no resolution yet. Yes, CV-19 played a part but I had 3 appointments in the last 2 weeks and either they reschedule or no one show up after investing 20K on the new AC. One guy showed up yesterday and mentioned he does not qualify to fix the issue and also mentioned the maintenance guys are not supposed to open the unit and remove the wiring which really is the root cause for all these. This is one of the worst company I have worked with. Sales pitch was great but they have never kept any ser... read more
Business response:
Thank you for emailing in your information. We appreciate the chance to turn your experience around.
The technician was very knowledgeable and courteous. He was a little bit late getting here, but his previous customer had a power outage. I really expected him to call and cancel since our unit is outside and it was storming and pouring rain, but he came.
Business response:
We strive to provide excellent service and are thrilled to hear that was reflected during your recent experience!
This company is not a co. You want to do business with. To start with they said they couldn't get the upgraded unit. I don't know if that is true or not, so I went ahead and purchased a unit and they said it couldn't be installed till 6/23/21. That day came and went on ac when I finally call they said "oh I meant tomorrow.??? We rescheduled for the next day and they didn't make it that date either. They called and asked if I was ready and said yes. 4hours later no call no work crew nothing. Then they claimed I had covid (whi... read more
Business response:
We apologize for your experience and would like to look into your situation. Please contact us at ***************@ServiceExperts.com with your full name on the account, address, and phone number, and we will follow up with you. Thank you.
My salesman David P. was outstanding! He made the sales and installation process smooth and seamless. At every stage, he went beyond the call of duty to ensure I received great service. As well, my technician Justin was knowledgeable, courteous, professional and technically competent. He was a pleasure to engage. Many thanks to both for a great customer experience and quality HVAC system. After the initial installation, I received a follow-up system review from a tech named Scott. He was OUTSTANDING! He was knowledgeable, in... read more
Business response:
We strive to provide excellent service and are thrilled to hear that was reflected during your recent experience!
Frequently asked questions about Chief/Bauer Service Experts
How is Chief/Bauer Service Experts rated?
Chief/Bauer Service Experts has a 4.2 star rating with 1,833 reviews.
When is Chief/Bauer Service Experts open?
Chief/Bauer Service Experts is open now. It is open 24/7.
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