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Chief/Bauer Service Experts
- Heating & Air Conditioning/HVAC
- Champaign, IL
About this business
Chief/Bauer Service Experts has been serving the Champaign area for 60 years providing heating, air conditioning, and indoor air quality services.
Location details
520 N Hickory St, Champaign, IL, 61820, United States
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Would leave ZERO stars if possible. These people are a scam. They claimed our entire unit was broken and quoted us $9,000-$20,000 for repair. They lied to our face. Even saw we are a humble family with small children and left us with no air in 90 degree weather. They are pure evil scum! Do yourself a favor and delete their number. RUN!
Business response:
We sincerely apologize if you feel that we have not provided the best service possible. Please contact us at ********************************** with the full name on the account, your address, and a phone number where we can reach you. We would like to work with you to make sure your issue is resolved.
I called Service Experts Heating and Air-conditioning to repair my old air conditioner on June 1, 2021. The repairman came to my house and after looking at my 7-year old A/C, he told me I would be better off to purchase their maintenance program with which they would install a free air conditioner and come to my house regularly to service it. I only had to pay $205 per month. Three months later I found out that it was not a service agreement but a lease. I did not receive the written contract until three months after the A/C... read more
Business response:
We apologize for your experience and would like to look into your situation. Please contact us at ***************@ServiceExperts.com with your full name on the account, address, and phone number, and we will follow up with you. Thank you.
I have a weird size water heater and had to purchase it from Home Depot. Stevenson came out and installed it for me and removed my old one. They arrived earlier then scheduled. They were very efficient, personable and even checked with me the next day to make sure it was working properly.
Business response:
We are glad to hear that you are pleased with our services! Thank you for your review and for being a valued customer!
They serviced the wrong unit and don't respond to my complaint. I don't understand, why the technician didn't realize that the smaller unit is cooling the 2nd floor and bigger unit - the 1st floor. He was positive that he is fixing the right unit, changed broken details - capacitor and single pole contactor which actually weren't broken, and after a few hours I called them back as the unit still didn't cool. They came back and told me that I have to replace the entire system. How could they work on the wrong unit which actua... read more
Business response:
We regret that you have concerns and would like to gather more information in order to provide resolution. Please contact us at ***************@ServiceExperts.com with your full name on the account, address and phone number and we will follow up with you.
I called for help on Wednesday for our Central AC issues and we had a tech here within a short time, (Matt) he was great and and he ordered the part which came in quickly and installed by his brother, (Mike) on Saturday. Both techs were professional, efficient, knowledgeable, friendly and polite. We would give them both more than 5 stars if it were possible. We are very happy with this company. We have used them in the past for Plumbing issues, and we received excellent service at that time as well.
Business response:
We're so glad that we were able to go above and beyond your expectations! Thank you for making us your trusted partner when it comes to your HVAC and plumbing needs!
In my opinion this company should be the prime example of personal and professional utter ignorance. Purchased a new AC unit in May of 2020 and since day one there has nothing but issues to include: Water leaking, pipes leaking, water flow pump malfunction, and a few others. I call to report the problem and the conversations between the employee and customer are fruitless, rude and condescending. Incompetent service employees, technicians, as well as the managers. Today is Friday, July 30th and as I write this review; I am h... read more
My dad signed up for a new AC and the advantage program in Dec 2019. He passed away in July 2020. Before his passing, he called numerous times as he was never billed and also did not receive any service. They just kept telling him to wait. After he passed and I called to figure out what needed to be done, I was told the only way out was to pay the entire amount (about 15k) or upon sale of the house, transfer it to the buyer. I did finally receive the first bill in Feb 2021 and was contacted for service which I have not agree... read more
Business response:
We understand how frustrating HVAC expenses can be and apologize if we did not do a better job of explaining our prices. While some of our customers prefer to pay everything up front, others do not, and as such, prefer our Advantage Program. Our Advantage Program pricing allows our customers to have peace of mind with continual maintenance support on new equipment for one low monthly payment.
Puspa serviced and cleaned ac. Excellent job!!! He explained everything
Business response:
We strive to provide excellent service and are thrilled to hear that was reflected during your recent experience!
I did business with the Westminster, CO, office, & found everyone to be very helpful, professional, & knowledgeable. My A/C unit was the original 1993 unit that was installed when my house was built, & the furnace was 2010. I had been expecting the replacement of both of them & decided to have it done at the same time with matching Lennox brands. The sales person was very conscientious & provided me with a portable A/C unit, for which I was very grateful in this hot Colorado summer! This was my first big-ticket project by my... read more
Business response:
We appreciate your business and are pleased to hear that our team was able to provide you with the top notch service that you needed.
Frequently asked questions about Chief/Bauer Service Experts
How is Chief/Bauer Service Experts rated?
Chief/Bauer Service Experts has a 4.2 star rating with 1,833 reviews.
When is Chief/Bauer Service Experts open?
Chief/Bauer Service Experts is open now. It is open 24/7.
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