Chief/Bauer Service Experts

Gale H 

on BBB

3 years ago

I had a new furnace and Air conditioner put in. The price was amazing and less then I thought it would be. The Tech were on time as scheduled, They explained what they were doin and after they were done , went over how to use them both, explained the warranty. They cleaned up and we're very professional with ever thing they did. I highly recommend BW Cook for your air and Heating and plumbing needs. 

Cynthia C 

on BBB

3 years ago

Took advantage of me, confusing me telling me price around $7200.00 then after he leaving check credit got email now system is 11500.00. for 10 yrs. leasing Advantage program. I can get discounts to bring price down. but when I called him out he didn't remember the conversation and saying for me to refresh his memory. He took advantage for I'm a senior citizen there is no way I would do this had I known it would happen this way. I don't even make 11500.00 a yr to live on. He wouldn't return my calls I call 3 times to 2 diffe... read more

Brendon L 

on BBB

3 years ago

Our AC stopped working in August. We called Air Engineers on Wednesday, and they booked an appointment between 12-4 on Thursday. We finally received a call at 4:45 from the tech saying she was on her way and asked what the problem was. We told her, and she tried to cancel because she didn't have the correct equipment to test the unit. We told her that was unacceptable, so she had another person meet her. The first appointment...1.5 hours late. We told them to go ahead and fix it, so they were scheduled to come out the next d... read more

Mya 

on BBB

3 years ago

Orangutan AC service is bad. Not worthy to call for service. Call several services before you make a decision. I have Orangutan AC installed 3 years ago. I am not sure what they have done every year during the maintenance. This year, I noticed a leaking from the AC pipe. Most staffs at Orangutan are not well trained and have serious lack of knowledge to repair or provide maintenance but their service fee is outrageous. I paid for maintenance service fee of $297/year for cleaning evaporate indoor, condenser outdoor coils, flu... read more

Athena W 

on BBB

3 years ago

Shout out to maintenance technician HARRY B******! He serviced our AC and furnace today. He clearly showed how things work and how to best maintain the unit. He left and I felt educated! Many thanks! 

Ricardo A 

on BBB

3 years ago

I called Service Experts because my two thermostats turned off and the system was not cooling our home. The technician came by, inspected our HVAC system and determined it was the reversible valve and that it would be a $2000 job to replace and that it may take up to two weeks to receive the part. They sure were quick to offer a new HVAC Condenser though. We decided to get a second opinion from another company due to growing suspicion after googling reversible valves and learning that it has nothing to do with cooling and wo... read more

Troy B 

on BBB

3 years ago

AWFUL COMPANY...DO NOT TRUST ANYTHING THEY TELL YOU!!! I was lied to from the start. I had a working unit that was 16 years old. I wanted to replace the unit to save on our electric bill, also SRP has rebates going it our area for replacing the A/C unit, rebates for repairing any ducting that was needed(appx. 25ft)and a rebate for installing insulation. I needed it all done. In talking with the sales person I told him I wanted a company that could do all of this for me and help me apply for and get all of these rebates. The ... read more

Samir M 

on BBB

3 years ago

The technicians are great but the administrators and supervisors are AWFUL. I purchased 2 new units from them and I pay monthly maintenance fee. One of the unit had to be serviced at least 12 times with multiple issues and defects (a lemon). I recently had a maintenance visit that found low level of cooler again, which means the unit is leaking again. I called and even emailed the supervisor and no one will return the calls or the emails. Such a bad company! 

B 

on BBB

3 years ago

I had a new install within the past week. I feel the technician was kind and knowledgeable. He answered any questions I had and also gave information about the new unit. I only have one complaint so far. I told the tech that the outside unit was wobbling before the tech left. He said he hadn't anchored it down yet and was going to before he left. The tech did not anchor it because the unit is still wobbling. I had to call for service to get someone back out here.