Chief/Bauer Service Experts

Brian R 

on BBB

3 years ago

I have not used Service Experts since 2018 but my recent experience related to an installed furnace, air conditioner, and thermostat that Service Experts performed in 2015. We spent nearly $10,000 with them to replace our existing equipment at that time. Within 3 years, the air conditioner coil failed and I was told that this was out of warranty and that I would have to pay for a new part. The part should not have failed after 3 years! Nevertheless, Service Experts begrudgingly agreed to split the cost (which was still costl... read more

M W 

on BBB

3 years ago

I have been trying to report fraud from the Miami Service Experts office since before thanksgiving and no manager has called me back. A tech came to my house and diagnosed a 6 year old AC with a broken compressor brought a sales guy out in 10 mins and then tried to sell me a new outside unit and handler for $6,500 for a 2 ton unit! I didn't believe that was the problem and called a 2nd AC repair tech and he came out and diagnosed an exposed low voltage line. $300 later I'm up and running no problem. In addition the visit was... read more

Virginia M 

on BBB

3 years ago

My thermostat was not working. I called and a technician was here within 4 hours. Service was prompt and courteous. The technician told me what to do if the problem happened again. 

Tereasa K 

on BBB

3 years ago

0n 7-16 21 I was visiting my friend in Titusville,Florida.I live in Indiana. She was very sick from chemo. The sales rep Wes R****** ************ came over to sell her a new A/C and furnace. Her credit was not approved so he ask me to verify that she lives there, which I did. The contract had a 90 day no payment. My friend passed away in August 2021. I came back home to Indiana. Her house passed to her kids, the kids had all the info. In November of 2021 I received a forwarded bill from that house address to me in my name sa... read more

Maxine L 

on BBB

3 years ago

A1 ******* in Calgary Alberta misled me and presented me with documents that I had never seen before leading to pre-paid billings and unanswered questions regarding my accounts. Their training practice is to "hang up or not answer email or telephone inquiries". For months, I was unable to contact anyone and once I did, I got the manager on the line who would not provide me with the documents I required to close my account instead he provoked me into an out and out argument resulting in HIM hanging up without listening to my ... read more

Charles W 

on BBB

3 years ago

yesterday (Saturday) our furnace stopped working so I Called Charles Heating, who installed the furnace. When I was told there was no one available to come that day I then called Falso. They said a man could come that evening. When he came he told me it would cost $99 for the service call and an additional $75 to tell me what was wrong. He then found that the draft inducer motor had frozen up. He said that would be an additional $869 + tax for a grand total of $1129.68 and that they would order the part Monday and didn't kno... read more

Sharon K 

on BBB

3 years ago

Wonderful...so pleased service was timely...professional....Aaron really knew what he was doing. I highly recommend him & Bryant....call them the admin staff are so helpful & knowledgeable. 5 star review from me! 

Lee 

on BBB

3 years ago

First, my $18k+ AC system was installed incorrectly and then took months for them to properly fix. I've had the system for just over 2 years and have had multiple problems with the Lennox system. Being apart of Strand Brothers Advantage Program means nothing as far as quality of the customer service goes. Techs come out and don't complete tasks before leaving (if you can get a tech out), the schedulers are awful at giving out timelines that never come to fruition, communication from company to customer is horrific as well in... read more

Frank 

on BBB

3 years ago

Was told that our old unit was obsolete and could no longer find any parts for it. This company was the one that installed the unit only 10 years ago. We had to install a new unit as we were told by a Finch representative. This was in the last part of the summer. Finch had some contractors come out and removed the old unit. Which was to remove attic door and remove inside unit and added a extra air return. The unit worked fine until the wather changed. Now when we turn on the heater the unit blows a fuse? Come to find out th... read more