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Chief/Bauer Service Experts
- Heating & Air Conditioning/HVAC
- Champaign, IL
About this business
Location details
520 N Hickory St, Champaign, IL, 61820, United States
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I complained about this company and they have contacted me and rectified the situation. Great customer service
We have used service experts since 2014 when they installed a new A/C unit for ** in ***********. Have always had a good experience with the service techs. Had them out on Friday 9/15/23 to check out the upstairs unit that was not cooling. This time they sent a "residential sales consultant" along with the tech. Before the issue was even fully diagnosed by the tech, ***** the sales guy was trying to sell me on a new unit and a ten year lease. When it was determined that we needed a new evaporator coil ***** said he looked up... read more
We have used service experts since 2014 when they installed a new A/C unit for ** in ***********. Have always had a good experience with the service techs. Had them out on Friday 9/15/23 to check out the upstairs unit that was not cooling. This time they sent a "residential sales consultant" along with the tech. Before the issue was even fully diagnosed by the tech, ***** the sales guy was trying to sell me on a new unit and a ten year lease. When it was determined that we needed a new evaporator coil ***** said he looked up... read more
We have used service experts since 2014 when they installed a new A/C unit for ** in ***********. Have always had a good experience with the service techs. Had them out on Friday 9/15/23 to check out the upstairs unit that was not cooling. This time they sent a "residential sales consultant" along with the tech. Before the issue was even fully diagnosed by the tech, ***** the sales guy was trying to sell me on a new unit and a ten year lease. When it was determined that we needed a new evaporator coil ***** said he looked up... read more
We have used service experts since 2014 when they installed a new A/C unit for ** in ***********. Have always had a good experience with the service techs. Had them out on Friday 9/15/23 to check out the upstairs unit that was not cooling. This time they sent a "residential sales consultant" along with the tech. Before the issue was even fully diagnosed by the tech, ***** the sales guy was trying to sell me on a new unit and a ten year lease. When it was determined that we needed a new evaporator coil ***** said he looked up... read more
Business response:
We apologize for your experience and would like to look into your situation. Please contact us at ******************************************************************************* with your full name on the account, address,and phone number, and we will follow up with you. Thank you.
We have used service experts since 2014 when they installed a new A/C unit for ** in ***********. Have always had a good experience with the service techs. Had them out on Friday 9/15/23 to check out the upstairs unit that was not cooling. This time they sent a "residential sales consultant" along with the tech. Before the issue was even fully diagnosed by the tech, ***** the sales guy was trying to sell me on a new unit and a ten year lease. When it was determined that we needed a new evaporator coil ***** said he looked up... read more
Business response:
We apologize for your experience and would like to look into your situation. Please contact us at ******************************************************************************* with your full name on the account, address,and phone number, and we will follow up with you. Thank you.
We have used service experts since 2014 when they installed a new A/C unit for ** in ***********. Have always had a good experience with the service techs. Had them out on Friday 9/15/23 to check out the upstairs unit that was not cooling. This time they sent a "residential sales consultant" along with the tech. Before the issue was even fully diagnosed by the tech, ***** the sales guy was trying to sell me on a new unit and a ten year lease. When it was determined that we needed a new evaporator coil ***** said he looked up... read more
Business response:
We apologize for your experience and would like to look into your situation. Please contact us at ******************************************************************************* with your full name on the account, address,and phone number, and we will follow up with you. Thank you.
We have used service experts since 2014 when they installed a new A/C unit for ** in ***********. Have always had a good experience with the service techs. Had them out on Friday 9/15/23 to check out the upstairs unit that was not cooling. This time they sent a "residential sales consultant" along with the tech. Before the issue was even fully diagnosed by the tech, ***** the sales guy was trying to sell me on a new unit and a ten year lease. When it was determined that we needed a new evaporator coil ***** said he looked up... read more
We have used service experts since 2014 when they installed a new A/C unit for ** in ***********. Have always had a good experience with the service techs. Had them out on Friday 9/15/23 to check out the upstairs unit that was not cooling. This time they sent a "residential sales consultant" along with the tech. Before the issue was even fully diagnosed by the tech, ***** the sales guy was trying to sell me on a new unit and a ten year lease. When it was determined that we needed a new evaporator coil ***** said he looked up... read more
Business response:
We apologize for your experience and would like to look into your situation. Please contact us at ******************************************************************************* with your full name on the account, address,and phone number, and we will follow up with you. Thank you.
Frequently asked questions about Chief/Bauer Service Experts
How is Chief/Bauer Service Experts rated?
Chief/Bauer Service Experts has a 4.2 star rating with 2,011 reviews.
When is Chief/Bauer Service Experts open?
Chief/Bauer Service Experts is open now. It is open 24/7.
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