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Chief/Bauer Service Experts
- Heating & Air Conditioning/HVAC
- Champaign, IL
About this business
Chief/Bauer Service Experts has been serving the Champaign area for 60 years providing heating, air conditioning, and indoor air quality services.
Location details
520 N Hickory St, Champaign, IL, 61820, United States
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We needed major work done on our home in central Austin. All our pipes needed to be replaced as well as a new hot water heater, HVAC and ductwork. I got a number of quotes from reputable companies around town. Strand Brothers had a competitive quote. Curtis (for plumbing) and Adam (for HVAC) were both personable and patient when going over the quote and the job details. When it came to each job Curtis, Adam and Nick were all amazing. They were easy to reach, efficient, and had great crews working with them. Everyone was resp... read more
Business response:
We strive to provide excellent service and are thrilled to hear that was reflected during your recent experience!
I am so disappointed with Roy Inch & Sons. I had been dealing with the company since 1977 when I bought my first air conditioner from the company. Over the years I had purchased a new furnace and a/c for my home in Hazelden North in London and over the years have had Service Experts come out every year to maintain my HVAC systems. When I moved to my current home in Old South in 2018, I chose Roy Inch & Sons Service Experts to install a new furnace, a/c, and hot water tank. I had always been very happy with the service I rece... read more
Business response:
We apologize for your experience and would like to look into your situation. Please contact us at ******@Enercare.ca with your full name on the account, address, and phone number, and we will follow up with you. Thank you.
I have an 81 year old mother in law who had a service contract with Service Experts. She lives on the thrid floor in a condominium Service Experts came out to service the unit in her condominium and the associated unit in the basement. They found a problem with the downstairs unit and stated it would be a $3,000.00 repair. The unit is only 7 years old. They also offered her a lease option for a new unit plus maintenance @ $200.00/per month for 10 years. They put 1 lb of freeone in the downstairs unit and stated it need 3 lbs... read more
Business response:
****** - We regret that you have concerns and would like to gather more information in order to provide resolution. Please contact us at ***************@ServiceExperts.com with your full name on the account, address and phone number and we will follow up with you.
About a year ago we signed up for Service Experts' maintenance visits 2 times per year. A couple of weeks ago the tech came and told us our heating system was at the end of its life expectancy. We were given the choice of repairing our system or purchasing a new one. This tech graciously offered to change our overhead vent filter. He did that--which I appreciated. We opted to buy a new system. The installers came on time and it only took them about 5-1/2 hours to remove the old unit and install a new one. So far it is workin... read more
Business response:
We are proud to be your trusted partner for all of your HVAC needs!
When I placed the call on 2/6/22 because my boiler stop working, the technician said I would have to pay $60 for the service call, which I didn't understand because I have the maintenance plan. I signed up for the maintenance plan on 10/26/21 for $158.00 annual. It covers Heating & Cooling for 1 year. I was told the service plan would cover the maintenance, and I would only have to pay for parts + 15% discount. Sunbeam check the boiler and I was told I needed a thermocouple & they replaced it. I was billed $302.33. They char... read more
Business response:
We regret that you have concerns and would like to gather more information in order to provide resolution. Please contact us at ***************@ServiceExperts.com with your full name on the account, address and phone number and we will follow up with you.
This company takes advantage of senior citizens by lying to them telling them they're buying a piece of equipment, when they're really leasing it for double, even triple the going rate. Once you sign a contract, there is NO WAY to get out of it without buying it at full price, EVEN if the equipment is more than 10 years old.
Business response:
While some of our customers prefer to pay everything up front, others do not, and as such, prefer our Advantage Program. Our Advantage Program pricing allows our customers to have peace of mind with continual maintenance support on new equipment for one low monthly payment. Please contact us at ***************@ServiceExperts.com with your full name on the account, address, and phone number, and we will follow up with you. Thank you.
Just had them out, very easy to make appointment on my schedule, They remind us about service 2 times a year, we're bad and forget. Tech was very professional and polite, he even ordered a filter to fit our furnace, came the next day, I personally recommend there service didn't try to sell us anything we didn't need,
Business response:
****** - We are proud to be your trusted partner for all of your HVAC needs!
Reliable & timely service provider - I have used Service Experts in Memphis TN for HAVC system replacement, repair and twice-yearly maintenance visits. Appointments are easy to make, the technicians arrive within the designated time slots and service is provided with courtesy, efficiency, accuracy and professionalism. On my recent 2022 spring maintenance visit, technicians Billy and Seth upheld the high standards of the company with courteous and professional service along with clear and informative explanations of the resul... read more
Business response:
***** - Thank you for choosing us to make sure your system is ready to keep you comfortable all season long!
I have been a customer for almost 30 years (since 1993). I have found this company is very professional, caring about giving great service and great pricing. Everything thru the years has been a good experience.
Business response:
***** - We have truly appreciated your business over the years and thank you for sharing your positive experience!
Frequently asked questions about Chief/Bauer Service Experts
How is Chief/Bauer Service Experts rated?
Chief/Bauer Service Experts has a 4.2 star rating with 1,833 reviews.
When is Chief/Bauer Service Experts open?
Chief/Bauer Service Experts is open now. It is open 24/7.
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