Chief/Bauer Service Experts

Denise C 

on BBB

3 years ago

This company made an appointment to install a gas line, charging me over S$2,000 dollars. First they sat the appointment within a window between 8:00 and 10:00 am and never made it to the window timing. Then, they called me to state that the parts, which just three days prior they said they had gotten, one of the parts, the orifices, wasn't sent to them as expected. They never open the boxes with the parts from Goodman to make sure they were there. So much neglect and lack of accountability it is hard to swallow. I don't kno... read more

William G 

on BBB

3 years ago

On June 13th Climate Control in Mobile, AL performed the semi annual maintenance. It was necessary to replace the ultra-violet bulb which was $275.00 and charged to a credit card. The Tech ran the card which he said did not go through. He ran it a second time and was successful. Checking my balance several days later, I was charged twice. Now, I believe the Tech made an honest mistake. However, my issue is the lack of any response from the office clerk that handles billing. I have called 3 times and as of 6/22, explained the... read more

Carolyn K 

on BBB

3 years ago

Strand Brothers came out 5/27.22 to do my yearly maintenance on my HVAC System. They listed three things I needed to do which was about $1000.00+ dollars. I installed a new Lennox System seven years ago and have always done my yearly maintenance. I had Aero come out as recommended by Lennox. They told me I could wait on these. Strand brothers said I needed to clean my blower blades for $420. They showed me a picture showing lots of dust collecting on the blower (which was obviously) a saved picture not of my blower. So I had... read more

Anne H 

on BBB

3 years ago

Knochelmann Service Experts has provided excellent coverage for our home systems with their protection program. Our recent service about a lackluster AC on the second floor was quickly booked for service. Dave, the technician, was polite, professional and provided tips on creating a better air flow with a system operating 100% during this recent heat wave. Looking forward to continued excellent maintenance of our systems. **** * 

Robert H 

on BBB

3 years ago

Did partial job then quit and charged $850 instead of $1050. 

Carolyn G 

on BBB

3 years ago

Had a new water heater installed by Service Experts. A few weeks later I noticed a water leak on the floor. That dried up but later there was another leak. This kept on for several weeks before we finally called Service experts in Alliance. Steve and another gentleman came out & worked with it. But a few days later it leaked again so I called Service Experts and they sent Steve out again. He came & took out the water heater & went to get a new one and then installed it. So far so good. Steve seemed to be very knowledgeable a... read more

Nadine S 

on BBB

3 years ago

Am having an awful experience with this company. Beware homeowners: It is EXTREMELY difficult to get Bryant Air to honor their warranties. Customer service representatives are impossible to get hold of and unhelpful when contacted. They are unable to make any decisions or obtain assistance from a supervisor. Would not deal with this company again. 

Gayle V 

on BBB

3 years ago

After six years of using Service Experts, I have cancelled my maintenance contract. For the second time after a routine yearly maintenance of my air conditioner within days I had a problem. During the service this May, I was told there was an issue, but they had been able to rectify it though they did not know how long it would last. Thus, when the AC stopped cooling 10-days later, I called and asked for another service call. The technician arrived and began to look at the system but was followed within 10 minutes by another... read more

Susan C 

on BBB

3 years ago

Just replaced water heater, great job! Also installed & maintain A/C & furnace, very happy with equipment & regular inspection & maintenance. Recommend highly.