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Chief/Bauer Service Experts
- Heating & Air Conditioning/HVAC
- Champaign, IL
About this business
Chief/Bauer Service Experts has been serving the Champaign area for 60 years providing heating, air conditioning, and indoor air quality services.
Location details
520 N Hickory St, Champaign, IL, 61820, United States
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I rarely write a bad review, and I assure you that nothing here is exaggerated. Please just take this as a word to the wise. Service Experts (Fort Myers FL) are not in the business of service. They are in the business of high pressure sales. If you call, the technician will arrive with a salesman and they will work together to try to convince you that your system is in need of replacement, which they will gladly do for "only" $165 to well over $250 per month- for TEN YEARS- a rent-to-own or lease (I asked what the selling pr... read more
Business response:
We regret that you have concerns and would like to gather more information in order to provide resolution. Please contact us at ***************@ServiceExperts.com with your full name on the account, address and phone number and we will follow up with you.
Air went out on a Sunday night, called and was told someone would come out that night. Nobody showed up until Monday. Two guys (a salesman and a tech) came together and they said I needed a new ac which I expected because the unit was 18 years old. The sales guy gave me 3 options (tiers) first was more like what I had but I opted to go up one tier for the energy efficiency. He made me believe these :"membership" options were my only choices. Upon looking at the documents I read that this is a LEASE agreement and the cost is ... read more
Business response:
Ms. ****** - Thank you for bringing this to our attention. We're normally known for our friendly and professional staff and we regret this was not your experience. We strive to give the best customer service experience possible and would like to have a second chance to do so. Please contact us at ***************@ServiceExperts.com with your full name on the account, address and phone number and we will follow up with you.
I've been with this company for over 7 years now! I've thought they'll show some type of concern for me and my family knowing the weather in Florida! But me and my family have been out of air for four days now! I was told by one of there works on Sunday night by (James) one of there technicians that it'll be fixed on Monday now it's Wednesday night and my Air Conditioning unit isn't fixed yet! I received a email this morning saying they'll be here between the hours of 2:00 and 4:00 to fix my unit and no one haven't came yet.... read more
Business response:
Hello Mr. ******* - We apologize for your experience and would like to look into your situation. Please contact us at ***************@ServiceExperts.com with your full name on the account, address, and phone number, and we will follow up with you. Thank you.
Had an amazing experience with plumber Carlos and Dillon to move a gas line for my water heater. A+++ honest and hardworking guys.
Business response:
We strive to provide excellent service and are thrilled to hear that was reflected during your recent experience with our team of experts!
Christopher of ******** Air is the most complete service professional I have ever met; extremely knowledgeable, skillfully competent and pleasingly courteous; he wastes no time, notices preventive maintenance items that our last provider missed or failed to notice; a breath of refreshing and rare air in customer service that is just not found today. Recommended without any reservations.
The customer service with this company is outstanding! I'm very pleased with my Bosch HVAC system. Tech's are very professional and explained everything in detail. Thanks so much Service Experts. Ale. D
Business response:
Thank you for choosing us to make sure your system is ready to keep you comfortable all season long!
A horrible experience over a week with the plumbing area. On 8/15, they came to tighten our kitchen faucet. Young man came our, tightened it and was very polite and said he was not going to charge us. Later that night when we went to clean up the kitchen, water was pouring out from underneath the sink. We called back to the company and were told they would send someone out the next morning between 8 and 9 am. At 9:30, when no one had shown, we called for an update. They said the technician called and we didn't answer so they... read more
Business response:
***** - We apologize for your experience and would like to look into your situation. Please contact us at ***************@ServiceExperts.com with your full name on the account, address, and phone number, and we will follow up with you. Thank you.
Bought our hvac unit from them, should have shopped around that was my fault. Unit is approx 4 years old. Unit was not working, tech came out and said there was a leak. He did a repair to the leak. The cost for that was 888.00 At that time I asked the tech how do you know what you did will work. I then asked them to come back and follow up to be sure unit is not leaking. The came back in about a month and said everything was fine. A week later the unit wasn't working again. They came back out and sure enough the unit was lea... read more
Business response:
Today most service companies employ "flat rate" pricing. Breaking down the cost is not easily done on a job by job basis because each flat rate price reflects that costs and time for that specific repair. But, flat rate pricing also protects the customer by ensuring one fair price regardless of how long it takes for the repair. In home service pricing reflects a wide range of costs that are incurred by the service company, including: drive-time, fuel, shop costs, labor, materials, insurance, vehicle cost, training, technical... read more
I have had a commercial HVAC maintenance contract with Service Experts for over a year and do not recommend doing business with this company! In the middle of July 2022, we had called to have our summer maintenance performed and have the unit inspected because of cooling issues. The technician "cleaned" the coils, checked the freon levels, and changed the filter. This did not improve the cooling issues on a 90-100F day and today we attempted to have the issue resolved. It has been unbearably hot on these days. I decided to i... read more
Business response:
Our General Manager is in contact with you regarding this situation. Please contact us at ***************@ServiceExperts.com with your full name on the account, address, and phone number, and we will follow up with you.
Frequently asked questions about Chief/Bauer Service Experts
How is Chief/Bauer Service Experts rated?
Chief/Bauer Service Experts has a 4.2 star rating with 1,833 reviews.
When is Chief/Bauer Service Experts open?
Chief/Bauer Service Experts is open now. It is open 24/7.
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