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Chief/Bauer Service Experts
- Heating & Air Conditioning/HVAC
- Champaign, IL
About this business
Chief/Bauer Service Experts has been serving the Champaign area for 60 years providing heating, air conditioning, and indoor air quality services.
Location details
520 N Hickory St, Champaign, IL, 61820, United States
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We had the good fortune to find Strand Brothers of Austin TX in 2021 when we had a massive water leak and had no idea where it was. We contacted another plumber first who quoted us $6,000 to dig up the entire front lawn to locate the leak. Flabbergasted, I looked online for a 2nd opinion. I found Strand Brothers and made appointment. The rep arrived on time following all COVID protocols. I explained the water leak problem. He said he will look around to see if he can find the leak by walking the property. I kid you not: Less... read more
Business response:
We are proud to be your trusted partner for all of your HVAC and plumbing needs!
Absolutely despicable experience with this company. Our AC unit stopped running in the heat of summer and we called for service. The first red flag was that the technician showed up with a salesman in tow. The technician poked around our fuse box and furnace before even looking at the AC unit. After about 30 minutes, he eventually opened the AC, and did a cursory inspection before telling us his diagnosis. He stated that we had a bad control board in our furnace (lie #1) and that it would need to be replaced. He then stated ... read more
Business response:
We regret that you have concerns and would like to gather more information in order to provide resolution. Please contact us at ***************@ServiceExperts.com with your full name on the account, address and phone number and we will follow up with you.
During the current heatwave I had an AC that stopped cooling. I called Service Experts Heating & Air Conditioning (Calverley) in Ft. Worth. They diagnosed the problem as a defective capacitor. The price for the service call, capacitor and installation was $400. The installation took approximately 20 minutes. I kept the defective capacitor and later checked the retail price. It turned out to be $20 to $25. Having been an industrial engineer and cost analysist, I can say that the fair and reasonable price for the total repair ... read more
Business response:
We understand how frustrating HVAC expenses can be and apologize if we did not do a better job of explaining our prices. All pricing includes our 100% Satisfaction Guarantee for 365 days as well as 24/7/365 support. We apologize for any confusion. Thank you.
They showed up when they said they would, diagnosed the problem, sourced a solution, ordered the main board for my unit, and gave me a time frame for completion. Everything worked out as they had promised. Their technician Aaron, was excellent and completed the repair in the time frame scheduled. I'm very happy with the work done and their company response and performance.
Business response:
We appreciate your business and thank you for this great review!
Most respectful and knowledgeable technicians I've ever dealt with. They have never tried to talk me into buying equipment I do not require and they always respond promptly when there iss an issue with my equipment.. The level of respect that they show while in my home makes them top notch in my opinion. Lobe this company.
Business response:
We are proud to be your trusted partner for all of your HVAC needs!
They provide excellent promotions and prices. I really liked how they were able to schedule me the same day regarding my issue. It showed me they have a sense of urgency towards the problem.
Business response:
We strive to provide excellent service and are thrilled to hear that was reflected during your recent experience!
They are very misleading in their sales. When they sold me the unit under their advantage plan(disadvantage)plan they told me the payment would be 352.50 what they failed to mention that was for service only. The other thing was I asked if there was a pay off early they said no! What he also forgot to mention was that the payoff would be the full original price plus tax. They also were the most expensive but I had wanted to pay it off in three years. I am willing to pay 21000 not 2500 over original cost.
Business response:
We regret that you have concerns and would like to gather more information in order to provide resolution. Please contact us at ***************@ServiceExperts.com with your full name on the account, address and phone number and we will follow up with you.
Service Experts provide excellent service. Friendly, knowledgeable, on time, anytime.I have been with them 9 years.
Business response:
We are proud to be your trusted partner for all of your HVAC needs.
We have used air engineers for years. We have always been very happy with their quality of work. The employees are always very nice and do their work very efficiently.
Business response:
We are proud to be your trusted partner for all of your HVAC needs!
Frequently asked questions about Chief/Bauer Service Experts
How is Chief/Bauer Service Experts rated?
Chief/Bauer Service Experts has a 4.2 star rating with 1,833 reviews.
When is Chief/Bauer Service Experts open?
Chief/Bauer Service Experts is open now. It is open 24/7.
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