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Chief/Bauer Service Experts
- Heating & Air Conditioning/HVAC
- Champaign, IL
About this business
Chief/Bauer Service Experts has been serving the Champaign area for 60 years providing heating, air conditioning, and indoor air quality services.
Location details
520 N Hickory St, Champaign, IL, 61820, United States
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Great company and people to do business with. Always on time and very friendly and experienced. They put a new unit in my prior home and have serviced all three units on my new home. They are the only company I would trust for my a/c or heating services. Billy there has been our sales rep and service technician for the past four years and has always been very friendly and helpful.
Business response:
******* - Thank you for making us your trusted partner when it comes to your HVAC needs!
If you want a pro to service your heat and air, ask for Jeff. Honest. He does what needs to be done. Always on time, great customer service!! Thank you, Jeff! ***** ****
Business response:
We strive to provide excellent service and are thrilled to hear that was reflected during your recent experience!
Joseph A******* the technician from Strand Brothers was a class act on what great skills he has and the respect and information he gave . When you have a real Worker who enjoys his job, it's too easy for Joseph to show real professional and good communication skills with a strong attitude about what's best for the customer. Thanks again Mr. Joseph A*******!!! Wonderful Lennox System!!! "Alexa" applicable as well!
Business response:
**** - Thank you for choosing our team of experts to help you with your HVAC needs!
the work that Kimond, Scott and Chris done for me Mr.**** at *** ****** Road was great very professional keep up the good work
Business response:
We appreciate your business and thank you for this great review!
Nov. 2021 HVAC blower motor quit. Called Midway as I have in the past, but this started an 8 month nightmare that I hope is finally over. Tech arrived with salesperson. Said it wasn't economical to replace blower on 15 yr old unit. We were verbally offered what sounded like a new system with a 10 yr service contract, during which time we pay monthly & all maintenance covered. Was told a crew could be out the next day to install but getting the blower alone might take weeks. So we agreed & a crew showed up the next morning. I... read more
Business response:
Please reach out to us at ***************@ServiceExperts.com and include the full name on the account, your address, and a phone number where we can reach you to address your concerns.
This company is now under Enercare. We signed up for a maintenance plan. They missed an appointment for a furnace tuneup. When I asked for a refund of what we'd paid because we didn't get the service they said we're paying for an insurance plan, not a service. It was very complicated to get off the plan and we lost $130. In addition they lost all our records during the transition. We had them come to fix a broken control panel that was put on 5 years ago when we'd replaced a furnace. We asked for a simpler thermostat. After ... read more
Business response:
We regret that you feel that we were not able to provide the service needed and would like to look into this matter. Please contact us at ***************@ServiceExperts.com with the full name on the account, your address, and a phone number where we can reach you.
Advantage Program is a scam. You will never be done owing them money. The salesman will present it as if it is a service contract. It is not. It is a lease (rent) program. I need a lawyer. They want to charge me 15k and take back their equipment. They have performed no maintenance other than a filter change in the last three years. They've stood me up twice for scheduled maintenance. Service Experts is a racketeering enterprise. Don't do business with Strand Brothers. Oh, if y'all read this don't even bother replying! Don't ... read more
Stark Air caught my house on FIRE!!!!!! I used there service and there tech crossed the poles on my unit causing a fire in my living room . They hired there own electrician to follow up and he determined my electrical system was in perfect working order and that they were to blame. They have offer me a bill for over 16,000.00 to replace the unit and are blaming me citing this was my fault due to my units age. This company has offered no good faith towards making this right. I have now been with out working AC for over 3 days... read more
Business response:
Hello Mr. ****** - We understand the General Manager is working with you to resolve this unfortunate incident. If you need further help, please email us at ***************@ServiceExperts.com and we will work with you to resolve your concerns.
AC stopped working 5pm July 5 2022 , triple digit heat . Calverley service experts did come out that night , charged me $422 for a capacitor . At the time did'nt have much choice . The next day did some researching on actual brand and part number , I could have gotten the exact capacitor easily at multiple HVAC part dealers for under $160 .
Business response:
We understand how frustrating HVAC expenses can be. All pricing includes our 100% Satisfaction Guarantee for 365 days as well as 24/7/365 support. We apologize for any confusion. Thank you.
Frequently asked questions about Chief/Bauer Service Experts
How is Chief/Bauer Service Experts rated?
Chief/Bauer Service Experts has a 4.2 star rating with 1,833 reviews.
When is Chief/Bauer Service Experts open?
Chief/Bauer Service Experts is open now. It is open 24/7.
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