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Chief/Bauer Service Experts
- Heating & Air Conditioning/HVAC
- Champaign, IL
About this business
Location details
520 N Hickory St, Champaign, IL, 61820, United States
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On 9-21-23 I called Falso on the recommendation of my neighbor. My furnace would not ignite. I was told the cost would be $98 plus any parts and labor needed. The tech and sales person came and within a few minutes the furnace was diagnosed and started. For some reason (on his own) the tech decided to further check the furnace and stated there was carbon monoxide levels were "off the charts". My carbon monoxide detector did not go off even after placing it on the furnace next to the hole that the tech poked in the flue (with... read more
Business response:
We apologize for your experience and would like to look into your situation. Please contact us at ******************************************************************************* with your full name on the account, address, and phone number, and we will follow up with you. Thank you.
We bought the most expensive HVAC that was offered. ********************* did not have a Plunem so they used our existing one with a promise to replace as soon as they got one. 2 years later and MANY complaintswe called and asked for ******* the manager no less than 5 times and we NEVER received a call from him! After a threat to call the BBB, JN replaced our plenum. Grateful as we were, that was soon lost when we went to view there work and found they had left all there TRASH AND THE OLD PLUNEM THROWN ABOUT IN OUR ATTIC! I ... read more
Business response:
Your complaint has been logged and forwarded it to the Management Team for escalation and resolution.
I hate that I signed a contract with this company. I feel that the contract was not explained and the average customer doesnt understand that you are leasing and they charge taxes on the contract and on every payment. If I had to do it over, I would NEVER chose this company.
Business response:
We regret that you have concerns and would like to discuss them. Please contact us at ******************************************************************************* with your full name on the account, address and phone number and we will follow up with you.
We bought the most expensive HVAC that was offered. ********************* did not have a Plunem so they used our existing one with a promise to replace as soon as they got one. 2 years later and MANY complaintswe called and asked for ******* the manager no less than 5 times and we NEVER received a call from him! After a threat to call the BBB, JN replaced our plenum. Grateful as we were, that was soon lost when we went to view there work and found they had left all there TRASH AND THE OLD PLUNEM THROWN ABOUT IN OUR ATTIC! I ... read more
Business response:
Your complaint has been logged and forwarded it to the Management Team for escalation and resolution.
We bought the most expensive HVAC that was offered. ********************* did not have a Plunem so they used our existing one with a promise to replace as soon as they got one. 2 years later and MANY complaintswe called and asked for ******* the manager no less than 5 times and we NEVER received a call from him! After a threat to call the BBB, JN replaced our plenum. Grateful as we were, that was soon lost when we went to view there work and found they had left all there TRASH AND THE OLD PLUNEM THROWN ABOUT IN OUR ATTIC! I ... read more
Business response:
Your complaint has been logged and forwarded it to the Management Team for escalation and resolution.
I hate that I signed a contract with this company. I feel that the contract was not explained and the average customer doesnt understand that you are leasing and they charge taxes on the contract and on every payment. If I had to do it over, I would NEVER chose this company.
Business response:
We regret that you have concerns and would like to discuss them. Please contact us at ******************************************************************************* with your full name on the account, address and phone number and we will follow up with you.
We bought the most expensive HVAC that was offered. ********************* did not have a Plunem so they used our existing one with a promise to replace as soon as they got one. 2 years later and MANY complaintswe called and asked for ******* the manager no less than 5 times and we NEVER received a call from him! After a threat to call the BBB, JN replaced our plenum. Grateful as we were, that was soon lost when we went to view there work and found they had left all there TRASH AND THE OLD PLUNEM THROWN ABOUT IN OUR ATTIC! I ... read more
Business response:
Your complaint has been logged and forwarded it to the Management Team for escalation and resolution.
I hate that I signed a contract with this company. I feel that the contract was not explained and the average customer doesnt understand that you are leasing and they charge taxes on the contract and on every payment. If I had to do it over, I would NEVER chose this company.
I hate that I signed a contract with this company. I feel that the contract was not explained and the average customer doesnt understand that you are leasing and they charge taxes on the contract and on every payment. If I had to do it over, I would NEVER chose this company.
Frequently asked questions about Chief/Bauer Service Experts
How is Chief/Bauer Service Experts rated?
Chief/Bauer Service Experts has a 4.2 star rating with 1,962 reviews.
When is Chief/Bauer Service Experts open?
Chief/Bauer Service Experts is open now. It is open 24/7.
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