Chief/Bauer Service Experts

Betty B 

on BBB

3 years ago

I have been using this company for over 20 years. They have always been reliable and top notch, until now. I have a contract with them from 2016 that covers all repairs at no charge to me to include, service call, parts and labor. On the 7th of May, a Saturday, my unit quit working. I called the company and they sent a technician out that evening. He told me he could not repair the unit, that it was the "mother board" that had went out. He said he would call the company on Monday and I should do the same. I called on Monday,... read more

Babetta A 

on BBB

3 years ago

Have done a great deal of business with Peachtree Service Experts over the years - at least 15 if not more, including the purchase recently of a completely new HVAC system both upstairs and down, hot water heater and all scheduled system checks.I have always appreciated the honesty of sales personnel and technicians, especially Reggie and Tulasi - absolutely the best! There is no doubt the you are receiving top notch service, but more importantly, they care about their customers and the products they sell and service. 

Brent L 

on BBB

3 years ago

Jack N***** addressed an urgent problem in a timely and professional manner. We could not be happier. We'll call them every time! 

Pete R 

on BBB

3 years ago

Seriously overcharging for parts. $461 for a $60 capacitor! That's with a service contract. 

Dreama T 

on BBB

3 years ago

The reason I gave this company one star is because we were scheduled to have an annual tune-up on our heating and AC unit. We scheduled weeks in advance and received a call the day of our service that we are being rescheduled for two later. How do we know that we won't be cancelled then?? I know that Stevenson is busy. But we are on the Advantage Program (which is pricey), and we expect better service than that! 

Gayle g. 

on BBB

3 years ago

I have had repeated issues with this office of Strand Brothers in Pflugerville Tx since April 4, 2022. On April 4, 2022 I was told I needed 2 repairs during my yearly home inspection, a fan replaced and the intake sealed. The technician completed an invoice showing both and a price for the sealing. I was told the office would get back to me on the price of the fan and to make an appointment. After no call i called back a few days later. They had no record of the sealing being requested and would contact the technician and ge... read more

Jeff H 

on BBB

3 years ago

We had Strand out to replace our thermostat with an electronic thermostat on May 29th. The technician clearly didn't understand our system and was on the phone with (another tech/supervisor/secretary?) explaining what wires we had currently connected to the thermostat, after which point he suggested what we needed, which had to be ordered. Today May 4th a new technician (Francisco) arrived to install the thermostat and said the thermostat he had with him would not work. During the visit, he had to access the unit in the atti... read more

Michael M 

on BBB

3 years ago

We purchased a new A/C Nov 2021 but after it was installed it did not pass City Code The company has been here 3 times and they have not fixed it They told us they would give us an answer as to whether or not it passed Hurricane season will be here and it is on the 8th floor rooftop and if it is not properly tied down it could hurt someone Jay the manager assured me server times it would be done or just to call him but I do and he is always busy so we need help from you to prompt them Along thAnk you 

Dan M 

on BBB

3 years ago

Warning - Stay away from this Company, total scam. Said they can do Maintenance items on things I needed done - they do NOT, said they will call back - they do NOT, only want you to sign-up for Annual Service plan, save yourself alot of pain and waste your time, go give your $ to a Company that deserves it, this is not it.