Chief/Bauer Service Experts

Sarah F 

on BBB

3 years ago

Service experts in Salem, Virginia came to our house on 3/18/22 to give us a quote on TWO furnaces and TWO heat pumps/air conditioning units for a 4, 200 square foot home. Long story first, They quoted us $38,000.oo, yes THIRTY-EIGHT THOUSAND DOLLARS!!!! 3 other companies came and the maximum bid was $18,000...eighteen thousand dollars for the same job. The other companies sold Trane and Carrier. Secondly, they tried to use scare tactics. Examples, they said they would come the next day and the gas company has already turned... read more

Jennifer H 

on BBB

3 years ago

They were very quick and prompt love how they installed everything 

Sunita M 

on BBB

3 years ago

They did a demolition job on my walls to repair my pipes. Drilled two holes in my bathroom because they couldn't get to my pipes, ruining my floor. I had to call them back three times afterwards to repair other issues that occurred because of THEIR sloppy work. Then had to call them back a FOURTH time because after THEIR work, they caused another issue. They caused water to leak out from my tub EVERY TIME you turn the shower on. They NEVER came out or even called back to deal with that issue. Because of this my bathroom floo... read more

C L 

on BBB

3 years ago

We love Strand Brothers service. On time on scheduled service every time. Polies people. 

Carlos C 

on BBB

3 years ago

My technician Daniel M**** was super friendly and he wore his proper ppe also he told his time and inspect all the equipment and explained to me what he did and i do recommend this company 

Jim A 

on BBB

3 years ago

Terrible Customer Service! I called them out to replace a sewage pump in my basement. They replaced the pump but installed the wrong part and the downstairs toilet wouldn't flush correctly. They came back out 3 days later to "fix" the problem and told me that they didn't have the correct part and it would be a week or two. I never heard from them for OVER 6 weeks! When I called and asked to speak to the manager they said he was busy and would return my call. He never did. That same day I emailed customer service and all they... read more

Natasha D 

on BBB

3 years ago

I started using this company a little over a year ago. The receptionist they had was wonderful and professional. Once they switched receptionist I have had 3 appointments scheduled where no one showed up, when I call to ask about the appointment this new lady is extremely rude, she doesn't care at all and her response is "I'm sorry to hear that" in a very unprofessional tone and has no solution to this problem. I asked to speak to a supervisor but of course they were all in a meeting! I cancelled my service with them and I h... read more

Elena J 

on BBB

3 years ago

Folks, thanks for your input on the Advantage service plan. I certainly have saved myself a lot of time and aggravation, thanks to your reviews. I was recently given a quote for a new HVAC system. The *financing* offered was the Advantage Plan and the salesman was quite charming. After reading your reviews, I took time to check every line of the contact I had signed. No bueno! I hadn't been told it was a lease situation OR that there was a hefty early termination fee, although I specifically asked about the latter and was as... read more

Debbie L 

on BBB

3 years ago

Worst experience ever! Had a service call done on Dec 11 by the most inept technician - he had no idea what he was doing, told us he usually only cleans furnaces and that we should really get a second opinion. Charged us $157.07 - when I complained I was told by Jerry that yes that technician should never have been sent to a furnace repair call and that we would be entitled to a full refund. Called on Dec 19 and was told refund had been processed....well I am still waiting for the refund. Every time I call I am on hold for 3... read more