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Chief/Bauer Service Experts
- Heating & Air Conditioning/HVAC
- Champaign, IL
About this business
Chief/Bauer Service Experts has been serving the Champaign area for 60 years providing heating, air conditioning, and indoor air quality services.
Location details
520 N Hickory St, Champaign, IL, 61820, United States
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Both Andre the Heating Tech and Matthew the Plumbing Tech are well trained and completed an excellent annual service of my gas furnace and tankless water heater and water softener.
Business response:
We strive to provide excellent service and are thrilled to hear that was reflected during your recent experience!
I purchased a home in Jan 2021 which had a new HVAC system installed by this company in late 2016. The company's contact information was posted on the side of the unit, and I called them to set up a maintenance plan over the summer. In December, the outside pump started shutting off automatically, and the company was quick to send a specialist to diagnose the problem. It turns out a part had gone bad in the cooling coils and the refrigerant had emptied, so the pump's safety shutoff was kicking in. No problem and understandab... read more
Business response:
We regret that you have concerns and would like to gather more information in order to provide resolution. Please contact us at ***************@ServiceExperts.com with your full name on the account, address and phone number and we will follow up with you.
Midland Air Service Experts of Lexington, SC performed the semi-annual tune-up and cleaning of my HVAC system. They arrived on-time (actually a little early, but called to let me know they were on the way). They thoroughly checked the system and left it very clean. Very pleased with the service, will use them again, and recommend to my friends.
Business response:
We strive to provide excellent service and are thrilled to hear that was reflected during your recent experience!
After having fall maintenance done of course they inspected the system. Our A/C worked before this company came out. We simply needed filters changed. However they came up with a long list of stuff wrong with both of our units. 2 days went by we had to call them back out because the unit wasn't working at all at this point. Not to mention this is the second $260.00 bill we received. They came up with something that was "supposedly wrong" with our unit, that total came out to well OVER $2600.00. We never had that work perform... read more
Business response:
We regret that you have concerns and would like to gather more information in order to provide resolution. Please contact us at ***************@ServiceExperts.com with your full name on the account, address and phone number and we will follow up with you.
They tried to sell my elderly mother on a fixed income a $13,000 new AC Unit for a 1400 sqft house. They did not even check the filter. Thankfully we had a friend give us a second opinion. After reading the News Channel 5 article, I felt I had to say something. It seems they have a policy of taking advantage of the elderly.
Business response:
We regret that you feel that we were not able to provide the service needed and would like to look into this matter. Please contact us at ***************@ServiceExperts.com with the full name on the account, your address, and a phone number where we can reach you.
Grossly overcharge for additional repair service when doing a scheduled tune up on gas furnace. Replaced/rebuilt "manifold" to furnace as it had leaks they discovered, and replacing 2 valves, 2 black iron tees, pressure regulator and black iron pipe, reattaching existing copper tubing at cost of $1380. Same job quoted by BBB accredited HVAC is $450.This was during scheduled tune up, so no emergency, but using fear of gas leak to overcharge is poor business practice and raises question of integrity and honesty.Will never use ... read more
Business response:
We understand how frustrating HVAC expenses can be and apologize if we did not do a better job of explaining our prices. All pricing includes our 100% Satisfaction Guarantee for 365 days as well as 24/7/365 support. Please contact us at ***************@ServiceExperts.com with your full name on the account, address and phone number and we will follow up with you.
The filter installed was contaminated w a pesticide harmful to my business.
Business response:
We regret that you have concerns and would like to gather more information in order to provide resolution. Please contact us at ***************@ServiceExperts.com with your full name on the account, address and phone number and we will follow up with you.
I received my semi-annual service review for my furnace and air condition check-up today. Crystal and Jose show up on time and did a great job on servicing my equipment along with reviewing the results with me. It was 5 stars rating. Regards, ******
Business response:
We are happy that the team worked together to provide you with a great experience!
This is the company to call! Excellent service. Devon walked us through our options to best suit our needs. Marcel and Derek arrived the following morning and installed a gas furnace and hot water tank. The job was fantastic. They really care about doing a job properly. Well done !!!
Business response:
We strive to provide excellent service and are thrilled to hear that was reflected during your recent experience!
Frequently asked questions about Chief/Bauer Service Experts
How is Chief/Bauer Service Experts rated?
Chief/Bauer Service Experts has a 4.2 star rating with 1,833 reviews.
When is Chief/Bauer Service Experts open?
Chief/Bauer Service Experts is open now. It is open 24/7.
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